Moses Sammy Mandela
Lead Training And Maxwell DISC Consultant
Summary
Dynamic professional consultant, a certified Maxwell DISC Method of behavioral analysis, and a valued member of the John C. Maxwell Leadership Team. Resourceful training facilitator dedicated to developing corporate culture that builds people and grows organizations. Boasts a robust experience in executive support and organizational leadership, complemented by proven competence in leadership training and personal growth coaching. Proficient in leveraging analytical skills and quantitative analysis tools to uncover optimal behavioral and working patterns that sustains progressive growth and drives success. Committed to delivering tailored solutions through thorough problem investigation, and aligning processes with individual and organizational goals, so as to achieve impactful outcomes and client satisfaction.
Lead Trainer at Beyond Success Equip, John C. Maxwell's Legacy Program and non-profit in Kenya. An ordained and founding Minister at Springs of Life Centre, Nairobi.
Overview
29
29
years of professional experience
9
9
Certifications
Work History
Lead Training and DISC Consultant
Hawthorne Interactive Development Limited
04.2026 - Current
- Responsible for the running of the Training and Development Department.
- Introducing and setting up a comprehensive Behavioral Analysis Training and Consulting matrix that leverages team collaboration training, sales training and personal development training.
- Evaluating client needs and expectations, establishing clear goals for each consulting engagement and assisting clients in navigating complex industry challenges with strategic recommendations.
- Developing innovative strategies for clients, resulting in increased revenue and business growth, Identifying areas of improvement for clients' operations, and implementing targeted solutions to increase productivity.
- Assisting clients in navigating complex industry challenges with strategic recommendations, and liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivering high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzing data sets to identify trends and opportunities for process improvements within client organizations.
Head of Training and Development
Hawthorne Interactive Development Limited
05.2014 - 03.2026
- Heading the training and development department of the business, with the responsibility to initiate, innovate, and integrate training as a strategic catalyst for shaping organizational culture that supports productivity, and profitability.
- Growing the client portfolio by providing wholesome intervention for customer training requirements, follow up, and support for progressive growth.
- Developing soft skills training services for both individuals and organizations with integrated skills assessments that address the identified gaps through customized training sessions.
- Creating a training needs assessment procedure, tailored to identify the unique needs of respective clients, and providing targeted comprehensive training initiatives.
- Developing a pool of training assistants, collaborating with associates and consultants, proficient in implementing custom and standard training packages.
- Curating open trainings that provide timely and relevant interventions to individuals and organizations as dictated by industry demands.
- Collaborating with other departments in developing wholesome training interventions for clients and providing follow-up support in implementation.
- Maintaining excellent training standards that meet quality assurance parameters, aligning with industry regulatory standards.
- Managing the departments budget, reviewing invoices and authorizing expenditures prudently.
Head, Soft Skills Training
TEAMS THAT WIN CONSULTANTS LIMITED
11.2010 - 03.2014
- Responsible for setting up the Soft Skills Training Department to leverage Team Building Department to provide wholesome team and organization culture intervention.
- Developing, revising and implementing custom and standard training packages including manuals, presentations, aides, role plays, handouts, manuals, exercises, and other relevant materials.
- Responding to all training inquiries, assess training needs, prepare proposals for our clients and liaison with respect to meeting specific organizational training needs.
- Scheduling open trainings, securing training sites, coordinating all publicity and on-site logistics.
- Supervising all duties of the training assistants, associates, consultants, and ensuring trainings are quality assured, meeting regulatory standards.
- Managing the training facilitation budget, reviewing incoming invoices and authorize department expenditures prudently.
- Taking part in collaborative decision-making and development of organizational goals for Teams That Win.
Executive Assistant to Regional Managing Director, East Africa
G4S SECURITY SERVICES KENYA LIMITED, NAIROBI
04.2010 - 10.2010
- Reporting directly to the Regional Managing Director (RMD), East Africa. Responsible for providing efficient and professional executive support to the RMD with utmost confidentiality and professionalism ensuring he is able to discharge his roles effectively. Responsible for the day-to-day tasks and administrative duties of the East Africa Regional Office including providing administrative support to the regional management team.
- Managing the executive calendar, prioritizing tasks, scheduling and securing business appointments, handling confidential and sensitive information with discretion and tact.
- Screening calls, mails and visitors to the regional office, preparing responses for correspondences and maintaining proper records and filing system for the regional office.
- Organizing and and coordinating travel arrangements to optimize time and preparing itineraries, and accommodation.
- Having proper understanding of the regional businesses and their operations, setting up and coordinating regional meetings and conferences in liaison with the country managers.
- Taking and preparing minutes in executive management meetings and following up on task progress with the respective management team members and country managers.
- Providing support to the management team where required, and preparing and presenting reports, summaries and analysis that aid in decision making.
- Handling special projects and programs as assigned by the RMD.
Administrative Assistant, Service Department
D. T. DOBIE & COMPANY (K) LIMITED, NAIROBI
08.2008 - 03.2010
- Reporting to the Service Administration Manager, responsible for providing administrative support to Nissan, Mercedes Benz passenger car, Mercedes Benz Commercial Vehicles, Body Shop and branch workshop managers, service advisors and technical staff.
- Updating daily work in progress (WIP) and VOR status report in all workshops liaising with the respective service advisors and workshop managers.
- Preparing customer service index; updating the history and service due dates, and progress status and sent out reminders to customers.
- Consolidating and analyzing accurately monthly service reports on performance per workshop including the branches for management analysis.
- Managing data effectively and promptly communicating recall campaigns and service measures with the workshops, branches and affected customers, and following up to ensure they are carried out with claims lodged.
- Updating technical bulletins and updates, and maintained records of technical reports submitted by all the workshops, and branches.
- Ensured workshop, branches and fleet customers have updated diagnostic equipment and current manual updates.
- Prepared requisitions for special tools for the workshops and the branches.
- Ensured statutory inspection of all the workshops is done as scheduled and recommendations actioned promptly.
Team Leader, Kengeleni Branch, Mombasa
COM 21 LIMITED
06.2007 - 08.2008
- Reporting to the Operations Director, responsible for the setting up and running of the new Kengeleni Branch, Mombasa. Coordinating staffing and recruitment of the sales team in liaison with the HR Department and overseeing the daily operations and management of the branch. Spear heading market entry strategies, pushing for deeper market penetration and increased market share, sustaining a steady growth of the branch in sales, meeting set targets.
- Setting performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developing team collaboration and team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhancing team productivity is attained by implementing efficient work processes and regularly reviewing Key Performance Indicators by respective sales representatives.
- Ensuring branch operational procedures are followed to the letter and customer complains are addressed professionally.
- Managing stock, and maintaining reconciled stock and sales records, and up-to-date daily accounting and banking records.
Administration/ Special Projects Officer
MORDECAI AND ESTHER TRUST/ MOVIES 4 YOU LIMITED
02.2003 - 05.2007
- Reporting to The Trust Chairman, responsible for the setting up of the administrative structures and taking charge of the day to day running of the trust. Ensuring proper and accurate accounting records are kept for trust member contribution. Managing the sourcing, storage, and movies screening schedule. Crafting and running special interest events and programs.
Senior Clerk
Electoral Commission of Kenya (ECK)
01.1997 - 12.1997
- Managing day to day running of Mathare 4A Primary School Polling Station, in Mathare Constituency and overseeing voting on election day at Dagoretti Girls Secondary School polling station, in Dagoretti Constituency.
- Carrying out voter registration.
- Maintaining and updating the voters register.
- Overseeing the registration staff at the station.
- Liaise with Returning Officer in the province on matters arising from the registration exercise.
- Ensuring election process commences and closes on time.
- Liaise with party agents on grievances that arise, solving them amicably.
- Safeguarding the votes and the ballot boxes assigned throughout the voting exercise.
- Overseeing the tallying exercise in conjunction with party agents.
- Reconciling voting materials before and after the voting exercise.
- Presenting the final tally to the Returning Officer at the tallying centre, and returning the reconciled voting materials to storage.
Education
Bachelor's Degree - Theology
Pan Africa Christian University
Nairobi, Nairobi Province, Kenya 04.2001 -
Diploma - Ministerial Studies
Rhema Bible Training College
Nairobi, Nairobi Province, Kenya 04.2001 -
Advanced Diploma - Business Administration
Wisemen Trainers And Consultants
Nairobi06-2007
Diploma - Business Administration
Wisemen Trainers And Consultants
Nairobi12-2006
Diploma - Civil Engineering
The Kenya Polytechnic
Nairobi, Nairobi Province, Kenya 04.2001 -
Kenya Certificate of Secondary Education (KCSE) - Secondary Education
The Maseno School
Maseno, Kisumu, Kenya11-1995
Kenya Certificate of Primary Education (KCPE) - Primary School
Maseno DEB Primary School
Maseno, Kisumu, Kenya11-1991
Skills
Executive assistance
Design and delivery of training
Leadership and Management
Behavioral analysis expertise
Team performance improvement
Personal growth coaching
Affiliations
The John C. Maxwell Leadership Team Member
Member of Beyond Success Equip, Kenya, a John C. Maxwell Legacy Program, raising transformational leaders by providing leadership development and personal growth opportunities in the market place.
Associate Member of the Association Of Business Executive (abe), UK - (AMABE)
Certification
Certified Consultant and Trainer of The Maxwell DISC Method of Behavioral Analysis, John C. Maxwell Leadership Coaching - April 2026
Timeline
Certified Consultant and Trainer of The Maxwell DISC Method of Behavioral Analysis, John C. Maxwell Leadership Coaching - April 2026
04-2026
Lead Training and DISC Consultant
Hawthorne Interactive Development Limited
04.2026 - Current
Beyond Success Equip Facilitator Training, Beyond Success Equip Kenya - April 2022
04-2022
Beyond Success Equip Program, Beyong Success Equip, Kenya - March 2021
03-2021
Head of Training and Development
Hawthorne Interactive Development Limited
05.2014 - 03.2026
Head, Soft Skills Training
TEAMS THAT WIN CONSULTANTS LIMITED
11.2010 - 03.2014
Personal and Executive Assistants’ Training and Coaching, Mercus Evans Training, SA - May 2010
05-2010
Executive Assistant to Regional Managing Director, East Africa
G4S SECURITY SERVICES KENYA LIMITED, NAIROBI
04.2010 - 10.2010
Total Consumer Customer Seminar and Training, Total Kenya Limited - September 2008
09-2008
Administrative Assistant, Service Department
D. T. DOBIE & COMPANY (K) LIMITED, NAIROBI
08.2008 - 03.2010
Safaricom Products and Services Training, Safaricom Limited Dealer Training - March 2008
03-2008
Customer Service Training, The Performance Management Company - July 2007
07-2007
Team Leader, Kengeleni Branch, Mombasa
COM 21 LIMITED
06.2007 - 08.2008
Excel, QuickBooks and Sage Training, Computer Fundamental Institute - July 2006
07-2006
Advanced Certificate for the Leadership of Church Missions Programs, Africa Centre for Missions (FTT School of Missions) - December 2003
12-2003
Administration/ Special Projects Officer
MORDECAI AND ESTHER TRUST/ MOVIES 4 YOU LIMITED
02.2003 - 05.2007
Bachelor's Degree - Theology
Pan Africa Christian University
04.2001 -
Diploma - Ministerial Studies
Rhema Bible Training College
04.2001 -
Diploma - Civil Engineering
The Kenya Polytechnic
04.2001 -
Senior Clerk
Electoral Commission of Kenya (ECK)
01.1997 - 12.1997
Advanced Diploma - Business Administration
Wisemen Trainers And Consultants
Diploma - Business Administration
Wisemen Trainers And Consultants
Kenya Certificate of Secondary Education (KCSE) - Secondary Education
The Maseno School
Kenya Certificate of Primary Education (KCPE) - Primary School
Maseno DEB Primary School