MARY WANJIRU GICHUHI
NGEWA
Summary
Professional with extensive experience in front office operations, adept at managing high-volume environments efficiently. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and providing administrative support for smooth daily operations. Resourceful security expert focused on maintaining order, public safety, and responding to emergencies. Committed to protecting people and property while fostering positive community relations.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST/WAITRESS
Faith Guest House
05.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
CHILDREN OFFICER
Embu Children Office
01.2022 - 04.2022
- Rescuing children from hostile environment.
- Preparing and generating children welfare-related reports.
- Creating awareness and advocacy on Children Services.
- Visiting homes to conduct interviews and compile reports for presentation to courts of law.
- Identifying and committing Children to safe places.
- Receiving and recording complaints and any other reports regarding violation of children’s rights.
- Collecting data on children’s welfare matters.
- Ensured safety by monitoring premises and controlling access points.
- Responded promptly to emergencies, providing assistance to ensure safety.
CRIME OFFICER
Embu Police Station
01.2019 - 04.2019
- Maintained safety and order by enforcing rules and regulations effectively.
- Maintaining criminal records
- Implemented emergency response plans for improved readiness and safety.
- Coordinated security protocols to ensure safety and compliance at all times.
- Monitored and assessed situations to ensure appropriate responses to incidents.
- Conducted investigations to address violations and ensure compliance with the law.
- Ensured accurate documentation by preparing detailed reports on incidents and activities.
- Supported a secure environment by providing assistance during high-traffic events.
- Detecting and preventing crimes
- Strengthened team communication by coordinating with other officers during shifts.
- Provided guidance to visitors and staff to promote safety and understanding of rules.
- Assisted in administrative tasks, including updating records and maintaining logs.
- Delivered excellent customer service by assisting individuals in need of directions or help.
- Communicated effectively with diverse groups to build trust and foster cooperation.
Education
Bachelor of Arts - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
Chuka - KenyaDiploma - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
Chuka - KenyaCERTIFICATE - COMPUTER STUDIES
Nyaga Polytechnic
KENYA CERTIFICATE OF SECONDARY EDUCATION (K.C.S.E) -
KAMBUI GIRLS HIGH SCHOOL
01.2016
KENYA CERTIFICATE OF PRIMARY EDUCATION (K.C.P.E) -
PINK ROSES ACADEMY
01.2012
Skills
- Organization skills
- Time management
- Customer/Client relations
- Office administration
- Security awareness
- Community engagement
- De-escalation techniques
- Intelligence gathering
- Investigative techniques
- Crime analysis
- Conflict resolution
- Emergency response
Personal Information
- ID Number: 36637846
- Date of Birth: 06/05/99
- Nationality: Kenyan
- Religion: Christian
Hobbies and Interests
- I like research activities to keep abreast with current affairs in my field as a criminology student and other fields inorder to improve and be at per with the latest Information
- I like learning new things that challenge my initial believes.
- Travelling for adventure.
REFERENCES
Mr Samuel Mwai
Chuka university lecturer
0771543705
Madam Veronica
Embu children office
0713111570
Rev. Faith Wambui
Manager Faith Guest house
0722751839
Timeline
RECEPTIONIST/WAITRESS
Faith Guest House
05.2023 - 12.2024
CHILDREN OFFICER
Embu Children Office
01.2022 - 04.2022
CRIME OFFICER
Embu Police Station
01.2019 - 04.2019
CERTIFICATE - COMPUTER STUDIES
Nyaga Polytechnic
KENYA CERTIFICATE OF SECONDARY EDUCATION (K.C.S.E) -
KAMBUI GIRLS HIGH SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION (K.C.P.E) -
PINK ROSES ACADEMY
Bachelor of Arts - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
Diploma - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
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