RECEPTIONIST/WAITRESS/TRAVEL CONSULTANT
Open To Work
BENTER ACHIENG OMINO
Good Samaritan Hotel
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service Representative
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Minimum Desired Compensation
Sh35000/yr
2
Years of experience
3
Languages
A polished and guest focused hotel waitress and receptionist with adept experience in luxury hospitality environment. Known for delivering personalized service, managing front with professionalism and utmost discretion and creating memorable guest experience.
Work History
Receptionist/Waitress/Kitchen Steward
1 Year 2 Months- Warmly welcoming in guests to the hotel and ensuring in check in and out processes are fast.
- Attending to in person, email and phone enquiries.
- Ensuring guest details are well captured and copies well kept as per hotel policy and confidentiality maintained.
- Greeting diners warmly, escorting them to tables, and present menus.
- Writing down or inputting orders into a system accurately and communicating them clearly to the kitchen and bar staff.
- Delivering food and drinks promptly while checking presentation and food safety standards.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Receptionist/Travel Consultant/Waitress
6 Months- Greeting and welcoming guests to the resort.
- Maintaining a positive attitude and friendly demeanor making guests feel welcomed.
- Responding and forwarding calls where necessary, responding to mails and handling in person enquiries.
- Ensuring that check in lobbies are clean and that refreshments for check in guests are always available.
- Briefing guests on their stay, what their package entails and what other facilities we have.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Attachment-Tour Guide
3 Months- Receiving guests and guiding them in the museum.
- Led museum tours for groups and individuals.
- Providing in depth explanations on items on display.
- Keeping exhibition areas clean and tidy
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Diploma - Tourism Management
Kenya Certificate of Secondary Education
Kenya Certificate of Primary Education
Skills
Guest Relations
Communication and interpersonal skills
Administrative
Organization skills
Travel arrangements
LANGUAGES
English
C2
Bilingual or Proficient
Swahili
C2
Bilingual or Proficient
French
A1
Beginner
Timeline
Receptionist/Waitress/Kitchen Steward
Good Samaritan Hotel
10.2024 - 12.2025Read More
Receptionist/Travel Consultant/Waitress
Ciala Resort
02.2023 - 08.2023Read More
Attachment-Tour Guide
Kisumu National Museum
09.2019 - 12.2019Read More
St Barnabas Girl's Secondary School
Kenya Certificate of Secondary Education
Read More
Joel Omino Primary School
Kenya Certificate of Primary Education
Read More
Coast Institute of Technology
Diploma from Tourism Management
Read More