Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic
Miriam Wairimu Macharia
Open To Work

Miriam Wairimu Macharia

Matiliku

Work Preference

Desired Job Title

Head of Reforms and Automation, Debt, Refunds and Ledger ManagementSupervisor – Debt Management & EnforcementOfficer – Compliance & Debt ManagementOfficer – Return Processing Unit

Work Type

Consulting

Location Preference

Hybrid
Location: Matiliku, Makueni
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsCareer advancementPaid time offPaid sick leaveTeam Building / Company Retreats

Summary

Leverage extensive experience in tax administration and risk management to enhance operational efficiency and compliance. Focus on developing risk management frameworks and implementing reforms that mitigate financial risks while fostering a culture of accountability and transparency.

Overview

1
1
Certification
15
15
years of professional experience

Work History

Head of Reforms and Automation, Debt, Refunds and Ledger Management

Kenya Revenue Authority
09.2019 - Current
  • Overseeing Divisional Reform Initiatives and Projects
  • Spearhead reforms for enhanced efficiency and effectiveness.
  • Lead and coordinate all divisional projects.
  • Monitored and evaluated progress on reform and automation initiatives, ensuring alignment with strategic objectives.
  • Implement business process re-engineering initiatives.
  • Guided development of Data Warehousing & Business Intelligence (DWBI) reports, enhancing data-driven decision-making.
  • Create dashboards offering a holistic view of taxpayer activity to support revenue collection and compliance.
  • Leverage data-driven AI/ML revenue assurance tools for reconciliation, profiling, and risk monitoring.
  • Oversaw preparation and implementation of risk management and business continuity plans, reinforcing organizational resilience.
  • Monitor system security risks and recommend appropriate controls.
  • Identify and address system and process gaps.
  • Serve as SME for business requirements and documentation.
  • Coordinate implementation of automation initiatives.
  • Support ICT teams in aligning systems with legal and procedural changes.
  • Ensure timely resolution of iTax system issues via BTO.
  • Audit and review system access rights to maintain data integrity.
  • Manage user access control through staff transition processes.
  • Communicate status updates to all stakeholders.
  • Represent the division in complaint resolution strategy meetings.
  • Guide tax reconciliation processes across tax heads.
  • Apply the PDIA approach to resolve recurring complaints.
  • Coordinate development and retention of training materials.
  • Facilitate staff and taxpayer sensitization programs.
  • Support knowledge management via iKnow and KRA Website.
  • Deliver physical and virtual training, webinars, guides, and videos.
  • Coach, mentor, and support cross-departmental collaboration.
  • Promote adherence to National Values and governance principles.
  • Monitor compliance through risk and audit reports.
  • Coordinate stakeholder forums and communications.
  • Support research teams with data and program insights.
  • Represent the division in forums on reconciliations, refunds, disputes, and taxpayer ledger matters.
  • Implement stakeholder recommendations.
  • Use dashboard insights to guide strategic recommendations.
  • Oversee report and dashboard development.
  • Ensure policy and procedural compliance across units.
  • Develop operational guidelines for procedural/systemic changes.
  • Coordinate legal and policy advisory consultations.
  • Provide technical support across departments.
  • Identify and address policy gaps and performance issues.
  • Lead performance contracting and reviews.

Supervisor – Debt Management & Enforcement

Kenya Revenue Authority
10.2015 - 09.2019
  • Coordinated debt reconciliation and enforced recoveries, securing billions in revenue.
  • Developed training programs for staff and external bodies (Judiciary, Kenya Bankers Association).
  • Executed legal recovery actions (distrait, caveats).
  • Supported audit and objections teams in ledger adjustments and collections.

Officer – Compliance & Debt Management

Kenya Revenue Authority
11.2011 - 09.2015
  • Implemented risk profiling and debt reconciliation.
  • Processed waivers, amnesty, enhancing customer satisfaction and operational efficiency.
  • Validated debts for refund processing and recovery.
  • Pursue debt recovery.
  • Support taxpayers in arriving at agreeable payment arrangements for their debt.

Officer – Return Processing Unit

Kenya Revenue Authority
01.2011 - 10.2011
  • Verified tax returns, ensuring accuracy and compliance with regulations.
  • Identified and resolved filing discrepancies to enhance taxpayer satisfaction.
  • Assisted taxpayers with filing tax returns and processing payments, improving service efficiency.

Education

Master’s - Customs & Tax Administration

Moi University
01-2022

Bachelor of Business Administration -

Maseno University
01-2006

KCSE -

Mbooni Girls Secondary School
01-2000

Skills

  • Financial Compliance
  • Risk management
  • Data reporting
  • Process re-engineering
  • Project Management
  • Change Management
  • Stakeholder engagement
  • Strategic decision-making
  • Policy enhancement
  • System requirements
  • Organizational Development
  • Analytical thinking
  • Critical thinking
  • Team Development
  • Self-Directed
  • Strategic planning
  • Complaints management

Certification

  • Certified Public Accountant – CPA(K), ICPAK Member
  • Graduate Trainee (Customs & Tax Administration) – KRATI (2009-2011)
  • Information Security Risk Management Implementation – BSI (2020)
  • Trainer of Trainer Tax & Financial Crime Investigation – Africa Academy
  • Managing a Reform Program – VITARA (2021)
  • International Capability Building Program on Voluntary Tax Compliance – Swedish Tax Authority (ICBP)
  • PDIA Coach Training
  • Basic Management & Performance Reporting – Office of Technical Assistance
  • Refunds Audit Module – KESRA
  • Debt Management Training – KESRA
  • Supervisory Skills – Kenya Institute of Management
  • Effective Communication & Supervisory Skills – KESRA
  • Training of Trainers – KESRA

Accomplishments

  • Led recovery of Kshs 79B via Tax Amnesty Program.
  • Digitized refund and reconciliation workflows.
  • Reviewed and updated two key debt management manuals.
  • Led development of legacy data validation and WHT credit guidelines.
  • Revived and completed the long-stalled tax data migration project.
  • Developed KRA's first divisional risk register and compliance improvement plan.
  • Contributed to county revenue reform reports: Turkana County Report & Isiolo County Report.
  • Received commendations for excellence in training, strategy, and debt management.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head of Reforms and Automation, Debt, Refunds and Ledger Management

Kenya Revenue Authority
09.2019 - Current

Supervisor – Debt Management & Enforcement

Kenya Revenue Authority
10.2015 - 09.2019

Officer – Compliance & Debt Management

Kenya Revenue Authority
11.2011 - 09.2015

Officer – Return Processing Unit

Kenya Revenue Authority
01.2011 - 10.2011

Master’s - Customs & Tax Administration

Moi University

Bachelor of Business Administration -

Maseno University

KCSE -

Mbooni Girls Secondary School

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Miriam Wairimu Macharia