EVANS BIWOTT

Under debt management function I do the following

• Debt validation.

• Ledger correction.

• Payment reconciliation.

• Collection of collectible validated debt.

• Processing legal /policy submissions.

• Reports preparation.

• Payment plan processing.

• TCC processing.

• Improve recruitment of new taxpayers through Block Management strategy which help in enhancing tax base.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration and Revenue enhancement.
• Improved department efficiency by streamlining and implementing policies and manual procedures.
• Implemented process improvements that streamlined workflows, reducing backlog and increasing operational efficiency.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Compiled and analyzed data to produce reports.

• Facilitate taxpayer registration and service delivery in compliance with tax laws, policies, and procedures.
• Conduct taxpayer sensitization, training, and recruitment drives to broaden the tax base.
• Execute revenue mobilisation and collection activities aligned with KRA's tax base expansion mandate.
• Perform business and taxpayer compliance checks, identifying nilfilers and non-compliant taxpayers.
• Carry out block management and field surveillance to identify and onboard unregistered taxpayers.
• Collect, analyses, and submit taxpayer data and field reports with actionable recommendations.
• Correspond with key stakeholders to validate taxpayer information and support registration processes.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.