Michael Jaganyi

• Developed and implemented regional sales strategies to increase market share.
• Conducted regular training sessions with staff to ensure product knowledge and customer service standards were met.
• Analyzed regional sales data to identify areas of improvement and new opportunities.
• Researched competitors' products, pricing, and promotions to stay ahead in the marketplace.
• Identified potential customers within the region by researching industry trends and attending trade shows.
• Maintained relationships with existing customers through regular communication, visits, and feedback.
• Prepared monthly reports on regional sales performance for management review.
• Coordinated with marketing department to develop effective campaigns targeting potential customers in the region.
• Negotiated contracts with vendors for discounts on bulk orders of products sold in the region.
• Developed a database of prospective clients for targeted marketing activities within the region.
• Analyzed customer feedback from surveys conducted during regional store visits.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Established monthly sales objectives by creating effective sales plans and quotas.

• Developed attainable team sales goals and fostered relationships with clients and staff members.
• Identified sales objectives and set realistic expectations to convert prospects into clients and clients into partners.
• Prioritized account management and sales processes by adapting to schedules, evolving product availability and maintaining deadline requirements.
• Mentored, coached and supported 70 sales Executives through staff development, pre-call planning and feedback sessions.
• Drove creative development processes by leveraging past performance indicators to gauge best engagement approaches.
• Monitored performance of sales team and implemented improved methods to close gaps.
• Trained and developed new team members to improve product knowledge and selling abilities.
• Researched items at other locations to find products requested by shoppers.
• Negotiated sales and pricing with new and existing clients.
• Reported sales metrics and statistics to management and stakeholders.
• Achieved or surpassed company-defined sales quotas for multiple months.

• Directed 80-member team to coordinate meetings and logistics for branch sales meetings.
• Supported sales team members to drive growth and development.
• Coached, developed and motivated team to achieve revenue goals.
• Directed and coordinated products, services and sales activities.
• Reviewed operational records and reports to project sales and determine profitability.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
• Evaluated employee performance, identified areas of improvement and communicated plans to employees.
• Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
• Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
• Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.

• Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Identified, coordinated and participated in client relationship-building activities and meetings.
• Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
• Elevated new business opportunities and implemented effective networking strategies across Nairobi.
• Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
• Provided advice to customers regarding suitable product selection.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Leveraged market data and competitive insights to increase client profitability.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Improved profitability, developing pipeline of multiple distribution channels and sales strategies.
• Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.

• Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
• Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
• Recommended accessories and delivered details regarding latest promotions to increase sales.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
• Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons.
• Negotiated and closed deals with minimal oversight.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Contacted new and existing customers to discuss how specific products could meet needs.
• Maximized efficiency and time management by effectively planning and organizing client routes within territory.
• Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
• Created and implemented store displays, promoting sales and growth.
• Championed contact management system launch to achieve 100% client organization.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
• Monitored customer order process and addressed customer issues.
• Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Achieved regional sales goal of kshs 100 million by establishing action plans, coaching colleagues, reviewing objectives and improving processes.

• Built rapport with key regional accounts.
• Established monthly sales objectives by creating effective sales plans and quotas.
• Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
• Championed contact management system launch to achieve 100% client organization.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
• Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Negotiated and closed deals with minimal oversight.
• Implemented professional sales presentations to creatively communicate product quality and market comparisons.

• Recommended optimal merchandise based on customer needs and desires.
• Recommended merchandise to customers based on needs and preferences.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Maximized efficiency and time management by effectively planning and organizing client routes within territory.
• Created sales and revenue-generating opportunities in new markets to improve bottom line.
• Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
• Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
• Contacted new and existing customers to discuss how specific products could meet needs.

• Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
• Kept team informed with real-time sales data and analyses comparing actual to projected results.
• Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
• Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
• Created innovative and experimental approaches to consistently improve marketing and drive sales.
• Assisted in managing trade show booths to encourage new clients and new orders.
• Documented actionable tips and advice for expanding digital space.
• Directed cold calling activities to offer product solutions to large and small companies and generate new customers.
• Performed administrative tasks to streamline organizational effectiveness.
• Performed market research activities such as distributing satisfaction surveys and providing suggestions for future promotions.
• Contributed to preparation of detailed promotional presentations.
• Conducted marketing research to develop growth strategies.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
• Assessed conflicts and identified solutions for clients promptly.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Maintained accurate and attractive merchandise displays to maximize purchases.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Help customers load purchased equipment when necessary.