Mercy Wanjiru Ndonga
Summary
To work as an Electronics and Computer Engineer in a challenging and flexible environment and to achieve exemplary performance with minimal supervision. With my technical and interpersonal skills, contribute to the company realizing its corporate goals in the dynamic world of Engineering. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Award-winning Type Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints. Astute Type Field Engineer highly skilled in AutoCAD, project management and safety procedures. Talented individual offering Number years of experience and training. Proven talent in Area of expertise. Dedicated Type Field Engineer successful at fostering and developing client relationships. Knowledgeable in Area of expertise. More than Number years supporting sales efforts as part of business development teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT End User Support
Safaricom PLC
- Setting up and installation of Virtual Desktop Infrastructure (VDI) at Safaricom Call Centres
- Issuing laptops, desktops and other IT resources to employees based on need-based criteria
- Installing, upgrading and configuring hardware, software and peripheral issues for end-users
- Re-imaging PCs and laptops
- Provide on-call support to end-users by addressing their technical issues
- Trouble-shooting and resolution of level one hardware, software and peripheral issues for end-users
- Assigning extension numbers to Safaricom employees
- Disposal of old laptops to employees willing to buy them
- Offering technical support to events sponsored by Safaricom
- Improved system performance by regularly updating software and hardware components.
- Educated end users on best practices for maintaining system health and preventing future issues.
- Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
- Enhanced user satisfaction by promptly addressing and resolving technical issues.
- Provided comprehensive support for various operating systems, including Windows, macOS, and Linux.
- Assisted end users with software installation, configuration, and troubleshooting.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
Rotations at Technology Academy
Technology Academy
- Learnt about WiMax and Fibre-To-The-Home (FTTH) technologies
- Learnt about the basics of ITIL incident management
- Learnt basic knowledge of Robotic Process Automation using UiPath RPA platform
- Obtained basic knowledge of the ITIL change management process
Attaché, Electrical Department
Nairobi City County
- Maintaining streetlights in Nairobi Region with the assistance of well able electrical technicians
- Installing photodiodes and timers
Attaché, Electrical Engineering Department
Pumwani Maternity Hospital
- Maintaining electrical lights in the hospital wards
- Troubleshooting malfunctioned electronic devices
- Successfully conducted electrical repairs in the nursing home
Field Engineer
Stema Engineering Limited
06.2022 - Current
- Generator Installation, Testing and Commissioning
- Generator Service and Maintenance
- Site Surveying, Load Analysis and Proposal of The Required Equipment
- Installation & Maintenance of Automatic Voltage Regulators
- Generating Technical Reports
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Prepared documentation that would be used in requests for proposal.
- Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
Administrative Support & Technical Sales Engineer
Stema Engineering Limited
09.2021 - 06.2022
- Handling customer queries and complaints
- Managing incoming and outgoing emails
- Preparing pre-qualifications and tenders
- Preparing client quotations, reports and contracts
- Preparing monthly customers' generator service reports
- Providing pre-sales and post-sales support
- Concoct a schedule of sites to be attended
- Maintaining and updating customer database and filing system
- Processing of orders and making follow-ups with clients
- Procuring of generator service parts and office equipment
- Issuing of invoices to clients and purchase orders to suppliers
- Processing of orders and making follow ups with clients
- Drafting and maintenance of Customer Service Level Agreements
Intern, Technology Academy
Safaricom PLC
08.2019 - 11.2019
- Monitoring major Safaricom services' dashboards such as Mobile Data, Tunukiwa, Masoko, STK Push, FTTH
- Creating daily and weekly reports based on the services' performance
- Timely reporting of incidents raised by Network Engineers for escalation
- Incident trend analysis
- Data clean-up in Excel for Service Management Department
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Electronic and Computer Engineering
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
01.2020
Kenya Certificate of Secondary Education -
Alliance Girls' High School
01.2014
Kenya Certificate of Primary Education -
St. Teresa's Girls' Primary School
01.2010
Primary School Studies -
Riverbank Academy
01.2007
Skills
- Fundamentals in CyberSecurity: General Security Concepts and Information Security
- Languages: Fluent in both spoken and written English and Kiswahili
- System Testing
- Report Preparation
- Reporting capabilities
- Installation planning
- Technical reporting
- Desktop support
- Software Installation
- Service support
- Technical Troubleshooting
Volunteer Experience
Robonanies, Nairobi, Tech Apprentice, June to August 2018, Tutoring children undertaking IGCSE curriculum on STEM (Science Technology Engineering and Mathematics)., Supplying STEM training kits upon order to clients., Developing personal skills in Robotics Programming using Python computer language
References
- Eng. Wilson Kirubi, Chief Electrical Engineer, Stema Engineering Limited, kirubiwilson@gmail.com
- Michael Ritho, Data and Service Analyst, Safaricom PLC, MRitho@safaricom.co.ke
- Eng. Benson Maina, Head of Operations, Simax Engineering limited, benson.maina@simax.co.ke
Hobbies and Interests
- Travelling: I enjoy visiting local attractions around Kenya. I am looking forward to the day I shall have the opportunity to travel outside Africa and see the outside world, interact and experience their cultures firsthand.
- Music: I appreciate how artists in various genres, use music to express themselves and the world around them.
Certification
- Area of certification, Company Name - Timeframe
Languages
Swahili
Native language
English
Beginner
A1
Timeline
Field Engineer
Stema Engineering Limited
06.2022 - Current
Administrative Support & Technical Sales Engineer
Stema Engineering Limited
09.2021 - 06.2022
Intern, Technology Academy
Safaricom PLC
08.2019 - 11.2019
IT End User Support
Safaricom PLC
Rotations at Technology Academy
Technology Academy
Attaché, Electrical Department
Nairobi City County
Attaché, Electrical Engineering Department
Pumwani Maternity Hospital
Bachelor of Science - Electronic and Computer Engineering
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Kenya Certificate of Secondary Education -
Alliance Girls' High School
Kenya Certificate of Primary Education -
St. Teresa's Girls' Primary School
Primary School Studies -
Riverbank Academy
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