Mercy LU
Cleaning Proffessional
Rift Valley
Summary
Driven and meticulous, leveraged expertise in commercial equipment operations and multitasking proficiency to elevate client satisfaction and streamline processes at 360 Luxury Apartments and Mercy Mini Supermarket. Achieved consistent growth and enhanced safety, demonstrating a strong work ethic and professional appearance. Cultivated lasting relationships through dynamic communication, ensuring operational excellence and financial prudence.
Overview
9
9
years of professional experience
Work History
Proffessional Cleaner
360 Luxury Apartments
01.2024 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Dust furniture, walls, machines and equipment
- Maintained bathrooms and showers, swept and mopped floors
- Kept all janitorial equipment in clean, safe and operable conditions
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Prevented pest infestations by properly disposing of trash and maintaining a clean environment in both indoor and outdoor spaces.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Bussiness Owner
Mercy Mini Supermarket
01.2016 - 12.2023
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Igunga Girls High School
Central Maragoli 04.2001 -
Skills
Commercial equipment operations
Multitasking proficiency
Maintenance
Chemical Handling
Reliability and punctuality
Strong Work Ethic
Professional Appearance
Timeline
Proffessional Cleaner
360 Luxury Apartments
01.2024 - Current
Bussiness Owner
Mercy Mini Supermarket
01.2016 - 12.2023
High School Diploma -
Igunga Girls High School
04.2001 -
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