Mercy Igoke
Nairobi
Summary
Versatile Office and Administrative specialist with a decade of experience spanning diverse industries, both locally and internationally. Demonstrated expertise in optimizing office operations for both corporate entities and startups through comprehensive administrative support, database management, financial assistance, and successful international travel coordination. Recognized for a rapid learning curve, a robust work ethic, and a talent for fostering collaboration. Proficient in research, report preparation, and adept at seamlessly working with individuals across all organizational levels and diverse cultures. Eager to contribute to the transformation of healthcare delivery, I bring a proactive and adaptable approach to uphold excellence in every facet of my professional endeavors.
Overview
10
10
years of professional experience
Work History
Office and Employee Experience Manager
Elephant Healthcare Limited
02.2022 - Current
- Serves as the central point of contact for administration, logistics, and finance inquiries, fostering partnerships with implementing Health partners, service providers, and government officials
- Lead in the drafting and enhancing company policies tailored for Kenya, contract agreements, and NDA for local suppliers as well as service providers to ensure steadfast compliance across the organization
- Lead procurement initiatives and managed the acquisition of business licenses for the company, overseeing processes such as government business permit renewals, lease renewals, NITA compliance, and annual certification renewals
- Efficiently streamline the expense reimbursement process for team members, partnering with the Finance Manager, Head of Finance, and external accountants to expedite approvals and payments through the Xero online reporting tool
- Skillfully orchestrate global team meetings, workshops, and related programs, guaranteeing effective participant coordination
- Successfully procured and maintained over 3000 devices for use in over 20 health facilities in Kenya, enhancing operational capabilities for users.
- Oversaw the launch of 12 new Health facilities, contributing to the expansion and reach of organizational services.
- Provide vital support to senior team members by managing schedules, composing correspondence, scheduling meetings, and coordinating travel arrangements
- Successfully oversaw day-to-day travel logistics, agendas, and appointments for the Elephant team and leadership, collaborating with travel agents to secure appropriate accommodations during site setups for new launches
- Exhibit proficiency in computer and IT support services, both remote and in-person, encompassing hardware procurement for facility use, software installation, and computer maintenance
- Coordinate travel arrangements for Elephant staff visiting Kenya from various international locations, including the UK, Ghana, Nigeria, and others.
People and Admin Lead
Shortlist Professionals Limited
01.2020 - 02.2022
- Accomplished HR Manager skilled in partnering with senior leaders for impactful solutions and guidance
- Advised line managers on motivational strategies, Kenya's employment laws, HR policies, and processes as per employment laws
- Aligned HR efforts with business goals by managing compensation, relocations, and expat placements
- Implemented global people practices encompassing performance management, engagement surveys, and leave tracking
- Cultivated a positive workplace diversity and inclusion culture, playing a pivotal role in enhancing employee retention through continuous support and maintenance of a healthy work environment
- Successfully coordinated remote onboarding for 40 employees and contributed to ISO audit success through HR policy drafting
- Efficiently streamline the expense reimbursement process for team members, partnering with the Finance Manager, Head of Finance, and external accountants to expedite approvals and payments through the Xero online reporting tool.
- Cultivated strong vendor relationships and facilitated annual medical insurance onboarding for teams
- Coordinated meetings, conferences, travel arrangements and department activities.
- Exhibit proficiency in computer and IT support services, both remote and in-person, encompassing hardware procurement for facility use, software installation like MDM, and computer maintenance.
Administrative And Operations Officer
Professionals Limited
05.2017 - 12.2020
- Built and implemented office plan layout and made sure that all visitors to shortlist offices had a positive, on-brand experience from the moment they enter the door Supported the team of 36 employees and 8 managers by compiling operations performance metrics, regularly assessing the operational health of the Shortlist office
- Processed quarterly assessment of the value provided by all service providers serving Shortlist -Kenya, made recommendations for new providers where appropriate
- Mentored, coached and trained office assistant on responsibilities and procedures.
- Advised on the long-term and Strategic Office location, culture and set up and maintain SL's office space.
- Coordinated all local and international travel and accommodation arrangements, booking of flight tickets through pre-qualified travel agents, accommodation booking in security-cleared hotels for international staff in Kenya, assisted in visa and permits processing for travelers and expat staff, updated travel information on the travel tracker systems and processed travel per diems for local staff
Office Manager
USAID/USDA Program- LandO'Lakes Inc
Nairobi, Kenya
01.2014 - 12.2018
- Coordinated logistics Office Equipment and Vehicle Maintenance, ensured the regular maintenance and prompt repairs of office equipment and vehicles, maintained vehicle log books, and monitored mileage for efficient office operations for county USDA program in 6 counties
- Expertly managed comprehensive travel logistics for both local and international assignments, ensuring seamless arrangements for accommodation, flight tickets, and visa and permit processing.
- Supported expat staff with accommodation bookings in security-cleared hotels in Kenya, leveraging pre-qualified travel agents.
- Maintained precise travel information on the security tracker systems and efficiently processed travel per diems for local staff.
- Was lead in the daily planning and organization of meetings, workshops and events for the COP, partners and stakeholders by booking the meeting venue, sending out calendar invites, setting up Go to meetings, and zoom meetings and taking up minutes for distribution after meetings for follow up
- Under the Director of programs, I was the security representative and liaison for the organization's internal, local and global security meetings with OSAC, INSO and AMREF.
Education
Associate of Arts - Business Administration
Maseno University College
Nairobi12-2015
Diploma in Food Science and Postharvest Technology
Postharvest of Agriculture
Nairobi- KenyaSkills
- Document and Records Management
- Office Management
- Travel and Expense management
- Communication and Interpersonal skills
- Meeting Supports
- ICT Competency
- Cross-Functional Teamwork
- Regulatory Compliance
- Administrative and Office Support
- Meeting Coordination
- Compliance Monitoring
- Employee Supervision
- Scheduling and Calendar Management
- Organizational Skills
- Supplier Relationship Management
- Global Procurement
- Strategic Sourcing
- Inventory Management
- Vendor Invoicing
- Budget Administration
Timeline
Office and Employee Experience Manager
Elephant Healthcare Limited
02.2022 - Current
People and Admin Lead
Shortlist Professionals Limited
01.2020 - 02.2022
Administrative And Operations Officer
Professionals Limited
05.2017 - 12.2020
Office Manager
USAID/USDA Program- LandO'Lakes Inc
01.2014 - 12.2018
Associate of Arts - Business Administration
Maseno University College
Diploma in Food Science and Postharvest Technology
Postharvest of Agriculture
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