Mercy Cheptoo
Litein
Summary
Motivated professional with a solid foundation in financial management and enterprise development. Drives successful enrolment and training initiatives for MSMEs, enhancing their access to financial services. Demonstrates strategic thinking and teamwork to achieve program objectives and deliver value.
Overview
7
7
years of professional experience
Work History
Enterprise Development Officer
Equity Group Foundation
Eldoret
11.2022 - 12.2025
- Mobilize & enroll MSMEs under Young Africa Works Program.
- Deliver financial education training to MSMEs in the bank Enrolling the MSMEs into the programme through training, baselining and reporting.
- Linked MSMEs to appropriate Equity Group financial services tailored to their specific financial needs.
- Complete loan contracts by explaining risks, reviewing applications, obtaining signatures and batch proofing.
- Conducting training needs assessments among potential MSMEs for Young Africa Works Program.
- Facilitate MOUs and loan facilities through customer and institutional appraisal.
- Cultivated strong relationships with clients to enhance portfolio performance.
- Documented and shared success stories and lessons learned to enhance programme visibility and stakeholder engagement.
- Coordinated with the monitoring and evaluation team to gather quality programme data during each stage of the programme.
- Work with the monitoring and evaluation team to collect quality data as required in all stages of program life.
- Respond to beneficiaries’ queries regarding financial education to enhance their knowledge and skills.
- Executed program activities following the work plan and targets.
- Compiled reports for the branch manager, regional coordinator, and programme management.
Customer service representative
Unga Firm Care (EA) Limited
01.2021 - 12.2021
- Answered customer telephone calls promptly, minimising on-hold wait times and enhancing customer experience.
- Delivered comprehensive customer service support to internal and external customers, ensuring satisfaction and resolving inquiries effectively.
- Handled customer requests for product, service, and company resources, facilitating access to information and support.
- Monitored and maintained customer certification to adhere to industry standards. with forward thinking strategies focused on addressing.
- Maintain proper and user-friendly and document control system for recording and tracking of all documents. Ensuring the office runs smoothly.
- Assist in development and submission of new business proposals.
- Organised protocol arrangements for distinguished visitors, including itinerary planning and logistics. for distinguished visitors.
Attaché (Finance and Accounting department)
Patnas Sacco Society ltd
05.2019 - 08.2019
- Provided financial advance forms and guided members on completion process to facilitate access to funds.
- Registration of members’ loans and advances.
- Checking customers' account balances.
- Entering and updating share contributions in the system.
- Opening of new accounts to new members.
- Updating share registers.
- Recording and filing new shareholders.
- Conducted field education sessions to recruit new members and expand membership base.
- Created marketing strategies that enhanced brand visibility and attracted new clientele.
Education
Bachelor of science - Actuarial Science
South Eastern Kenya University
01-2020
Kenya Certificate of Secondary Education -
Saseta Girls Secondary School
01-2015
Skills
- Financial literacy
- Strategic Thinking
- Customer centric
- Excellent communication skills
- Interpersonal Skills
- Attentive to details
- PowerPoint proficiency
- Team player
Accomplishments
- Trained over 3300 MSMEs in Bomet, Uasin Gishu, Trans Nzoia, Elgeyo Marakwet and Baringo counties in areas of Financial literacy, Business digitization, E-Marketing, Record keeping, Business diversification, Business Plan and other E-Payment.
- Mentored over 3000 MSMEs using the GROW model and Business Model Canvas both individual and group mentorship sessions.
Timeline
Enterprise Development Officer
Equity Group Foundation
11.2022 - 12.2025
Customer service representative
Unga Firm Care (EA) Limited
01.2021 - 12.2021
Attaché (Finance and Accounting department)
Patnas Sacco Society ltd
05.2019 - 08.2019
Bachelor of science - Actuarial Science
South Eastern Kenya University
Kenya Certificate of Secondary Education -
Saseta Girls Secondary School