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Mercy Achieng Okoth
Virtual Assistant
Nairobi
Summary
A result-oriented office administrator competent in all administrative tasks with regards to quality,timely and consistent customer services. Long term dependable front office experience, with unbeatable management proficiency. Highly knowledgeable with a proven track record of creative and prompt problem solving skills. works effectively with diverse cross-functional teams ensuring continuous office operations and service exellence. In-depth understanding of budgets,inventory,organization needs,human resource management and customer success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Office Administrator
Joysprings Educational Centre
Nairobi
01.2017 - Current
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Edited documents to improve accuracy of language, flow, and readability.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Screened visitors and issued badges to maintain safety and security.
- Kept reception area clean and neat to give visitors positive first impression.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Education
Bachelor of Arts - Education
Kenyatta University
Nairobi,Kenya 09.2011 - 07.2016
Certificate - Information And Communications Technology
Computer For Schools Kenya
Nairobi,Kenya 01.2009 - 05.2009
Skills
Administrative support
undefinedInterests
Writing
Watching Documentaries
Coaching
Mentoring
Re-creating
Timeline
Front Office Administrator
Joysprings Educational Centre
01.2017 - Current
Bachelor of Arts - Education
Kenyatta University
09.2011 - 07.2016
Certificate - Information And Communications Technology
Computer For Schools Kenya
01.2009 - 05.2009
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