CAROLINE KIOKO
Nairobi
Summary
Extensive experience in office management and administration, have consistently achieved optimal productivity, efficiency, and service quality across various settings. As a dependable, ethical, and reliable support specialist and leader, effectively merge advanced organizational, technical, and business acumen. By fostering effective collaboration with cross-functional teams, primary objective is to ensure operational and service excellence organization-wide.
Overview
6
6
years of professional experience
Work History
Front Office Administrator
Jamii Compassionate Limited Company
08.2024 - Current
- Managed front office operations, ensuring welcoming environment for clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Monitored front areas so that questions could be promptly addressed.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
Junior Auditor
Okingo Okoth & Associates
09.2023 - 07.2024
- Collaborated with senior auditors in the planning and execution of complex audit assignments, leveraging specialized knowledge to uncover hidden risks and opportunities for improvement.
- Reduced risk exposure by assessing potential areas of concern during each audit engagement, ensuring proactive measures were taken to address issues promptly.
- Managed multiple concurrent audit engagements effectively, prioritizing tasks based on urgency and importance to ensure timely completion.
- Increased audit efficiency through meticulous planning and execution of audit procedures.
- Strengthened client relationships through consistent communication, maintaining professionalism and trust throughout the audit process.
- Generated detailed reports outlining findings and recommendations for management review, facilitating informed decisionmaking.
- Supported business growth initiatives by participating in cross-functional projects focused on improving overall company performance.
- Upheld ethical standards during all audits, adhering strictly to the code of professional conduct outlined by governing bodies within the industry.
- Collaborated with clients to resolve identified issues, providing guidance on corrective actions needed to maintain financial integrity.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Executed audit phases and entered data into accounting software for analysis.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Sales Consultant
Faulu Microfinance Bank
01.2021 - 01.2023
- Sales and customer acquisition - proactively identify potential clients and promote financial products
- Provide professional advice to customers on available financial products that meet their needs
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Prepared and submitted regular sales reports, including daily, weekly and monthly reports
- Assisted in loan application process by collecting and verifying client documentation and ensure their data is accurately recorded and processed
- Work closely with other sales consultants, branch staff and management to achieve branch's overall sales target
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Customer Service and Sales Representative
Catch Power Africa Ltd
01.2019 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Conducted detailed market analysis to guide development of sales strategies.
- Streamlined sales process, reducing time from lead to close.
- Built relationships with customers and community to promote long term business growth.
Education
Diploma - banking and Finance
Intellects College
12.2018
Computer packages certificate -
Intellects college
01.2019
Kenya Certificate of Secondary Education -
Moi Girls High School
12.2014
Kenya Certificate of Primary Education -
Ngulwa Primary School
12.2009
Skills
- Sales Management
- Marketing skills
- Office Management
- Reporting skills
- Communication and Interpersonal Skills
- Document Management
- Customer Engagement
- Administrative Support
References
- SEAN JACOB, Area Sales Manager, Catchpower Africa Ltd, +254 713397021
- DENIS OKINGO, Director, Okingo Okoth & Associates, +254 727761041, +254 725910554
- GIDRAPH KINUTHIA, Manager, Faulu Microfinance Bank, 0723250393
Timeline
Front Office Administrator
Jamii Compassionate Limited Company
08.2024 - Current
Junior Auditor
Okingo Okoth & Associates
09.2023 - 07.2024
Sales Consultant
Faulu Microfinance Bank
01.2021 - 01.2023
Customer Service and Sales Representative
Catch Power Africa Ltd
01.2019 - 01.2020
Computer packages certificate -
Intellects college
Kenya Certificate of Secondary Education -
Moi Girls High School
Diploma - banking and Finance
Intellects College
Kenya Certificate of Primary Education -
Ngulwa Primary School
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