Maureen Akinyi Warega
Chogoria,Kenya
Summary
A dedicated project officer, successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Officer
Village HopeCore International
06.2019 - Current
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks, and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Verify the quality of deliverables and conform to specifications before submitting them to clients.
- Reported regularly to managers on project budget, progress, and technical problems.
- Street Business School's (SBS) Community Asset-Based Training Approach.
- Data collection was done using Taro and Commcare software.
- Weekly Loan collection and default management
Data Officer
Village HopeCore International
04.2015 - 06.2019
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues
- Oversaw security and information retention policies and practices according to internal and government-ordered standards
- Actively led special projects unit within the department, identifying the projects, developing proposal and concept note, as well as leading the project actualization processes
- Implemented education and empowerment programs in the community Monitoring loan client businesses and assisting with business support and mentoring
- Conducted and evaluated pre-funding, post-funding assessments, business monitoring, community mobilization and default management activities
- Actively engaged the communities to mobilize existing groups and support formation of groups to ensure a consistent pipeline of groups for future funding
- Planned, managed and oversaw loan collection meetings to ensure full recovery of amounts due
- Devised and implemented reliable data management procedures to enable usability and security of company data
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
Customer Support Executive
Lizlo
04.2013 - 02.2014
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Identified and addressed customer complaints to promote satisfaction and loyalty
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
- Maintained accurate records of sales, labor and other costs
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Listen to customers' questions and concerns to provide answers or responses.
Education
Pursuing Bachelor in Development Studies -
Catholic University of Eastern Africa
02.2024
Diploma: Project Management -
Kenya Institute of Management
11.2020
Certificate: Business Management -
Kenya Institute of Management
12.2014
Kenya Certificate of Secondary Education: Secondary Education -
Thurdibuoro Secondary School
11.2007
Skills
- Outstanding communication skills
- Project planning and development
- Effective People Management
- Organization and Time Management
- Analytical and Critical Thinking
- Stakeholder Relations
- Conflict Resolution
- Community Engagement
- Enterprise Development
- Database Management
- Data Collection
- Rural Development
Certification
- Developing Skills for Women Leadership in Climate Action: United Nations Institute for Training and Research, July 2024.
- Street Business School (SBS): Uganda, 01/2024
- Monitoring, Evaluation, accountability and Learning: Corporate Staffing Services, 11/2023
- Effective Communication and Human Relations: Dale Carnegie, 07/2023
- Certificate in Result-Based Management: Kenya Institute of Management, 02/2023
- Certificate in Kitchen Gardening and Milk Value Addition: Chuka University 01/2023
- Project Proposal writing: Village HopeCore International, 12/2022
- Agri-Nutrition: KOAETEC Institute, 08/2022
- Certification in Disaster Management: Nazarene University, 11/2021
- Health and Safety (First Aid Training), Village HopeCore International, 10/2017
Accomplishments
- I successfully established a collaboration inside the department with the Chuka University Faculty of Agriculture, Tharaka Nithi County, and the Micro and Small Enterprise Authority (MSEA).
- Having reached out to over 2000 beneficiaries, I have successfully started and carried out 6 main initiatives (dairy goat, motorbike, poultry, filling station, beehive, and strawberry value addition project) in the community. For the past four years, I have been teaching business entrepreneurship and SBS to over 1000 clients annually, and in Tharaka Nithi County, I have a 95% success rate.
- As an important team player, our department won first runner-up and best department at the end of 2022, as well as best department throughout the first half of the year. Contributed to the growth of the Micro Enterprise program clientele from 464 to 1378and the loan portfolio from USD 103,000 in 2019 to USD208, 000 in 2024 with a repayment rate of 99%
Languages
English (Native)
French (A2)
Swahili (Native)
Timeline
Project Officer
Village HopeCore International
06.2019 - Current
Data Officer
Village HopeCore International
04.2015 - 06.2019
Customer Support Executive
Lizlo
04.2013 - 02.2014
Pursuing Bachelor in Development Studies -
Catholic University of Eastern Africa
Diploma: Project Management -
Kenya Institute of Management
Certificate: Business Management -
Kenya Institute of Management
Kenya Certificate of Secondary Education: Secondary Education -
Thurdibuoro Secondary School
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