MARY IMBWANA
Accounting And Finance
Nairobi ,Umoja
Summary
I am a skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
Work History
Branch Manager
Inspirations Africa-Fragrance Lounge
Nairobi , Westlands
05.2022 - 10.2023
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Implemented service improvements to enhance sales cycle.
Front Desk Receptionist
Nairobi Gymkhana
Nairobi , Desai
12.2021 - 04.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Kakamega Primary School
Kakamega 01.2007 - 11.2015
Accounts And Finance - Business And Managerial Economics
The Coperative University of Kenya
Nairobi-Karen 09.2020 - 12.2023
St. Agnes Girl's School Shibuye
Kakamega 02.2016 - 11.2019
Skills
Familiar with account coding
Referees
- Gilbert Sande
Chairman, EASDC
Tel: +254717797672
gilbertsande@yahoo.com
- Florence Muthoni Mugo
Executive Assistant, Inspirations Africa
Tel: +254792915106
florencemugo@gmail.com
Timeline
Branch Manager
Inspirations Africa-Fragrance Lounge
05.2022 - 10.2023
Front Desk Receptionist
Nairobi Gymkhana
12.2021 - 04.2022
Accounts And Finance - Business And Managerial Economics
The Coperative University of Kenya
09.2020 - 12.2023
St. Agnes Girl's School Shibuye
02.2016 - 11.2019
Kakamega Primary School
01.2007 - 11.2015
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