Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

Martha Adhiambo Otieno Otieno

Nairobi

Summary

I am highly determined and skilled with over 5years of diverse work experience. I am knowledgeable in survey, collecting and research coordination. I desire and humbly looking forward to working in your company and providing reliable, efficient information and high standard service according to my Potential ability. Thus serving to enable gain, exposure in shaping me and the current needs in client's expectations.

Overview

5
5
years of professional experience

Work History

SECRETARIATE OFFICE-CALL CENTER

06.2023 - 03.2024
  • Answering calls and responding to the question asked by the clients
  • Address clients concerns and coming with a meaningful solution
  • Handles both incoming and outgoing calls.

EPZ LIMITED-CHECKER

08.2022 - 04.2023
  • Checking the garments to the best way
  • Checking the garments in the given time to achieve the target given
  • Performing my role and maintain quality assurance of the company.

SOE HOTEL - WAITRESS

02.2021 - 06.2022
  • Maintaining personal hygiene and the surrounding
  • Serving customers to their best desire
  • Conducting my duty, role in the given time frame.

HOPELINE SUPERMARKET

07.2020 - 12.2020
  • Labeling and arranging goods
  • Sorting products and keeping records.

Huduma Number -register assistance

05.2019 - 06.2019
  • Download and upload data from the phone and oversee data entry into the remote data system
  • Completed and analyzed demographic economic and social data
  • Conducted collected and recorded data of people
  • Collected and compiling data given by individual participants I.e
  • NSSF, NHIF, DRIVINGLICENSE, PASSPORT, and NATIONAL ID.

Survey and data collection in mobile phones

Mind Pulse Company
08.2019
  • Collecting and writing data collected from persons thought on how use of mobile devices has promoted modern way of living
  • Interpreting and evaluating information gathered in the field into a relevant context to satisfactory results
  • Conducting satisfied analysis of data to find reasons why persons are dissatisfied with a certain brand of mobile phone
  • Maintain healthy, effective, reliable records and research to persons queries for both internal and external counterpart
  • Solve report and find a solution in arising questions about people's view and interest.

Education

DIPLOMA - DIPLOMA IN COMMUNICATION TECHNOLOGY

KCA UNIVERSITY
NAIROBI
01-2024

Some College (No Degree) - BEAUTY

JIKAZE SCHOOL OF BEAUTY AND HAIRDRESSING
NAIROBI
12-2019

High School Diploma -

ST.MARY'S MAGINA GIRLS HIGH SCHOOL
HOMABAY
12.2016

Skills

  • Ability to work under a minimum supervision
  • Good in operating computer software systems
  • Ability to create good relationships, interact with co-workers and extended persons
  • Able to interact with different ethnic groups, cultures and society
  • Good in both oral and written communication
  • Organized, determined in problem solving and maintenance of work
  • Knowledge in field work plans ie research data analysis
  • Call center operations experience
  • Call Center Customer Service

References

  • Miss Rita Achieng, Supervisor EPZ LIMITED, 0708491236
  • Mr. Kennedy Ojuku, Operations Manager, Thinkomm Communications, +254711210239

Extracurricular Activities

A volunteer in Jilinde Youth program in Rongo.

Timeline

SECRETARIATE OFFICE-CALL CENTER

06.2023 - 03.2024

EPZ LIMITED-CHECKER

08.2022 - 04.2023

SOE HOTEL - WAITRESS

02.2021 - 06.2022

HOPELINE SUPERMARKET

07.2020 - 12.2020

Survey and data collection in mobile phones

Mind Pulse Company
08.2019

Huduma Number -register assistance

05.2019 - 06.2019

DIPLOMA - DIPLOMA IN COMMUNICATION TECHNOLOGY

KCA UNIVERSITY

Some College (No Degree) - BEAUTY

JIKAZE SCHOOL OF BEAUTY AND HAIRDRESSING

High School Diploma -

ST.MARY'S MAGINA GIRLS HIGH SCHOOL

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Martha Adhiambo Otieno Otieno