Lumadi Omido Cecilia
Nairobi,Nairobi
Summary
Dynamic and results-driven professional with a background in Information Technology and extensive experience as a Skilled administrative professional with strong background in office coordination and management. Adept at streamlining processes, optimizing resources, and ensuring efficient operations. Known for excellent communication, problem-solving abilities, and adaptability to evolving needs. Strong team player with commitment to achieving organizational goals. Experience as a Credit and Portfolio Analyst, coupled with expertise in collections and customer service.
I am seeking to leverage my analytical skills and passion for technology to drive impactful solutions in a forward-thinking organization. With a strong commitment to enhancing the lives of underserved communities through my engagement in charity work, I aim to integrate my professional skills and humanitarian values to contribute positively both within my workplace and in society at large. Eager to collaborate with like-minded individuals to implement innovative strategies that promote sustainable development and improve access to resources for the less fortunate.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Office Coordinator
BCF KENYA LIMITED
09.2024 - Current
- Manage executive calendars, scheduling appointments, and coordinating meetings for optimal time management.
- Develop and maintain filing systems, ensuring efficient retrieval of documents and information.
- Facilitate communication between executives and team members, enhancing collaboration across departments.
- Implement office procedures that improved workflow efficiency and reduce administrative bottlenecks.
- Assist in preparing reports and presentations, ensuring accuracy and clarity of information provided.
- Maintain confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Oversee office supplies inventory, managing procurement processes to ensure availability without overstocking.
- Handle administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Manage inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Handle scheduling for executive's calendar and prepare meeting agenda and materials.
- Review incoming communications for urgency or importance; prioritize correspondence accordingly for executive review or action.
- Schedule appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Manage budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Schedule appointments and handle calendar's for senior leadership.
- Collaborate with cross-functional teams, expediting project completion times and enhancing overall efficiency.
Sales Consultant and Administrator
crown Motors Group Limited trading, UM Kenya
08.2021 - 08.2023
- On board new clients to the company and market the company's products.
- Prepare clients documents for purchase both cash and credit basis.
- Manage clients' accounts ensure that all products purchased on credit have been paid
- Respond to all clients queries including after sales service
- Reconciliation of all expected payments and follow up on all over due accounts
- Organize and facilitate marketing events to market the company's products.
- Ensure that customers information is kept confidential
- Manage customers' accounts accurately, communicate to them and give feedback on their inquiries
- Give reports to management on overall sales both in cash and credit, all payments due
- For the month and ensure all paper work for deliveries is in order
- Collaborated with marketing team to implement promotional campaigns that increased brand visibility.
Credit and Collections Administrator
BCF Kenya limited
09.2014 - 08.2021
- Company Overview: A microfinance institution that gives short term unsecured loans and does invoice discounting.
- Ensure that all documentations for loan processing are well analyzed and in order before
- Disbursements are done.
- Loan processing, appraisal and disbursement
- Lodge all security documents
- Advise clients on every stage of the loan approval process.
- Follow up on loans that are due for payment
- Collection and banking of all payments due
- Reconciliations of all payments received
- Action the receivable accounts.
- Portfolio Management
- Do demand letters and receive repayment proposals
- Follow up on all over due accounts for recoveries.
- Liaise with the debt collectors and the lawyers on all default and legal cases.
- Respond to all customer queries in regards to loan processing and recoveries.
Assistant Department Administrator
Select Management Services
05.2011 - 08.2014
- Enhanced communication between departments through proactive coordination of meetings and events.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Scheduled appointments and handled calenders for senior leadership.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Developed and maintained filing systems, ensuring efficient retrieval of documents and information.
- Managed executive calendars, scheduling appointments, and coordinating meetings for optimal time management.
- Implemented office procedures that improved workflow efficiency and reduced administrative bottlenecks.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Oversaw office supplies inventory, managing procurement processes to ensure availability without overstocking.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Bank Clerk
KCB
08.2009 - 05.2011
- Creating a good rapport with the defaulting customers and getting them to come to the bank.
- Talk them into paying their arrears and advise them on the consequences involved in defaulting.
- Communicate to the credit support unit in cases of waiver or restructuring the payment amounts.
- Inform or contact the employer in cases of check off system.
- Do demand letters, Bulk messaging, and calls to defaulting clients
- Prepare schedules to be submitted to employers for check off facilities.
- Installation of money gram money transfer system
- Trained users on how to perform money gram transfer transactions
- Upgrading of ATM machines from sparrow to bank world
- Use of bank world system to debit accounts with reversal errors
- Confirmation and dispatch of dividends dues and notices to customers
Education
Bachelor of Science - Information And Communication Technology
MAKERERE University
Kampala Uganda05.2008
Certificate course in certified Cisco Networking Academy -
MAKERERE University
Kampala Uganda05.2007
Uganda advanced certificate of education (UACE) -
Manjasi High School
Tororo Uganda02.2004
Kenya certificate of secondary education (KCSE) -
Keveye Girl's High School
Vihiga 06.2002
Kenya Certificate of Primary education - undefined
Kegoye primary school
06.1998
Skills
- Risk Assessment
- Problem solving skills
- Attention to detail
- Customer Service orientation, patient, empathetic and Good communication
- Good time management and able to multitask
- Team collaboration work effectively as part of the team
- Ethical Judgment: Strong understanding of compliance and ethical standards in financial
- IT skills
- Good interpersonal and communication skills
- Troubleshooting
- Ability to work independently with minimum supervision with minimum supervision
- Scheduling coordination
- Scheduling
- Critical thinking skills
- Marketing support
- Meeting facilitation
- Clear verbal communication skills
- Office administration
- Planning
- Standard operating procedures
- Project management
Accomplishments
- Improved collections efficiency by 30% by implementing a new tracking system and training team members on best practices.
- Consistently exceeded client satisfaction ratings, achieving a 95% satisfaction score through effective communication and problem-solving strategies.
- Reduced average customer response time from 24 hours to 6 hours by streamlining customer service processes and implementing new communication tools.
Certification
- Bachelor of Information Technology Jan 2009
- Graduated with a bachelors Degree in information Technology CGPA 3.38
- CCNA May 2007
- CCNA 1: Networking basics
- CCNA 2: Routers and routing basics
- CCNA 3: Switching basics and Intermediate routing
- CCNA 4: WAN technologies
- HIV/AIDS TRAINER Mar 2005
- Trained as a HIV/AIDS personnel to teach and sensitize communities
Languages
English
swahili
Luhya
Timeline
Administrative Office Coordinator
BCF KENYA LIMITED
09.2024 - Current
Sales Consultant and Administrator
crown Motors Group Limited trading, UM Kenya
08.2021 - 08.2023
Credit and Collections Administrator
BCF Kenya limited
09.2014 - 08.2021
Assistant Department Administrator
Select Management Services
05.2011 - 08.2014
Bank Clerk
KCB
08.2009 - 05.2011
Kenya Certificate of Primary education - undefined
Kegoye primary school
Bachelor of Science - Information And Communication Technology
MAKERERE University
Certificate course in certified Cisco Networking Academy -
MAKERERE University
Uganda advanced certificate of education (UACE) -
Manjasi High School
Kenya certificate of secondary education (KCSE) -
Keveye Girl's High School
Internships
- Intern NHIF, Nairobi
- June 2007 – Aug 2007 worked in the National Hospital Insurance Fund, Head office as an intern.
- Computer and peripherals maintenance
- Computer disassembly and assembly for fault diagnosis
- Installation and configuration of Linux SUSE in the POS (point of sale system)
- Operating systems and application software installation
- Local Area Network configuration and troubleshooting
- Installation and configuration of both local and network printers,QVT (in house net installation, configuration and usage)
- Dispatch equipment and letters preparation
- Downloading & installation of computer Drivers
- Terminating of network cable and socket port fixing
- IP and MAC address collection and internet configuration
References
- Michelle, Rita Mwango, mrita@milhanaccesscapital.com, 0704495502, Milhan Access Capital, Nairobi
- Simon, Oruchum, simon.oruchum@mwananchicredit.com, 0722989488, Mwananchi Credit Limited, Nairobi
- Lucy, Nganga, lnganga@bcfkenya.com, 0727878823, BCF Kenya ltd, Nairobi
Hobbies
Reading, Travelling, Charity work to mentor and support the less fortunate in the community
charitable activities, reading site seeing
As an organizing secretary at Teryung foundation i do the planning coordination and resource mobilization to help the needy in the society