Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mark Musanga

Nairobi

Summary

Results-oriented with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.

Work History

IT Intern

ZOOPA LIMITED
5 2023 - 7 2023
  • Planned department work by gathering, defining and documenting requirements
  • Documented shift data to keep track of computer operating time, malfunctions and corrective actions
  • Helped users remotely by telephone, email and chat
  • Prepared IT and financial reports, including compiling, entering, and organizing data
  • Maintained system performance and security with regular updates
  • Enter commands into computer terminal to operate peripheral equipment
  • Found and corrected operating problems or terminated programs to wipe memory
  • Assisted in Identifying and addressing errors and equipment failures quickly, maintaining performance.

Brand Ambassador

BIDCO AFRICA
07.2023 - 12.2023
  • Achieved sales goals through established sales techniques and creative communication skills
  • Collaborated with team members to be able to align and achieve daily goals
  • Uncovered brand advocacy opportunities by engaging, educating and befriending customers
  • Coordinated with other Brand Ambassadors during large events or promotions to ensure consistent messaging across all touch points
  • Distributed promotional materials such as flyers, brochures, or samples to attendees at events
  • Matched customers to products using current trends and direct feedback about individual preferences
  • Collected contact information from interested consumers for future marketing efforts
  • Represented brand at events and trade shows, promoting products and services to potential customers
  • Provided insights and feedback on issues concerning brand
  • Assisted in setting up and tearing down event displays, ensuring professional appearance throughout duration of each event
  • Attracted customer interest by building interesting displays and skillfully arranging merchandise.

Merchandiser

JADE CONCEPTS
09.2021 - 10.2021
  • Stocked and rotated products on store floor in coolers, bins and shelves
  • Verified proper shelf locations by checking style numbers, bin locations and product documentation
  • Maintained organized merchandise displays with regular cleaning and recovery
  • Kept floor stock at adequate levels with timely replenishment from storage to sales floor
  • Prioritized task load with minimal supervision and sound judgment
  • Maintained inventory by checking in deliveries, pricing items and stocking merchandise
  • Performed comprehensive stock checks to maximize product sales
  • Kept, packed and managed inventory records of props, products or display items
  • Engaged customers with visually-appealing merchandise displays.

Education

Bachelor of Business Information Technology -

Cooperative University Of Kenya
Karen, Nairobi

Certificate in Software Engineering - undefined

ALX Africa

Certificate In Leadership and Computer packages(DPLDI) - undefined

Daystar University
Ngong road, Nairobi

Skills

JavaScript

Languages

English - Fluent
Swahili - Fluent

Timeline

Brand Ambassador

BIDCO AFRICA
07.2023 - 12.2023

Merchandiser

JADE CONCEPTS
09.2021 - 10.2021

IT Intern

ZOOPA LIMITED
5 2023 - 7 2023

Bachelor of Business Information Technology -

Cooperative University Of Kenya

Certificate in Software Engineering - undefined

ALX Africa

Certificate In Leadership and Computer packages(DPLDI) - undefined

Daystar University

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Mark Musanga