Marion Kinyanjui

• Maintaining and updating troubleshooting documentation to keep employees up to speed.
• Diagnosing and resolving system issues and application performance problems to promote customer satisfaction.
• Provided technical support for computer-related problems through email, telephone, and hands-on support.
• Created user accounts and assigned permissions.
• Assisting level 1 support to resolve system issues and end user complaints
• Creating new and customizing existing Core banking system APIs (xml/http and webservices)
• Identifying and resolving application issue before the end users get to experience the issue
• Raising issues with the vendor and follwing up on the same for closure
• Generated reports to track performance and analyze trends.

• In charge of Integrating All third party systems with the core banking system(Finacle)
• · Building Services and customizing existing APIs to be consumed by the third party systems
• Worked closely with vendors and technology partners on integrations requirement and testing
• Kept senior management well-informed by preparing and presenting project status reports.

• Configured and implemented IT initiatives to produce measurable business value.
• First level technical and functional support for the bank’s core systems
• Liaising with the Vendor on issues resolution
• Suggesting and implementing new ideas on business solutions
• Training new and existing Users on the Credit core systems
• · Installing and Implementing FinnOne system in other subsidiaries(Uganda,Rwanda,Tanzania)
• Resolved workflow issues to optimize team productivity and improve delivery times.

• performed requirement gathering for the Bank's Retail loan acquisition system
• Kept senior management well-informed by preparing and presenting project status reports.
• Partnered with project team members to identify and quickly address problems.
• Tested the various modules of the system
• Trained the End users on how to navigate through the system

. Collecting on delinquent account of the bank

. Preparing weekly and monthly management reports

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Entered client details and notes into system for interdepartmental access and review.
• Established relationships with customers to encourage payment of delinquent accounts.

• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
• Preparation of audit schedule