Lameck Nyakweba

• Level two (2) technical support
• T24 Operational Performance Implementation
• AA Safe Deposit Box, Relationship Pricing, and Product Bundling Implementation
• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Demonstrated advanced product knowledge to solve customer issues.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Devised and maintained systems for collecting, manipulating, and reporting data.

Identified, debugged, and fixed system bottlenecks and problems.

Utilized best practices to identify and remedy bugs in applications within a specific timeframe.

Performed testing on user-defined functions and triggers.

Provided technical and functional support on T24 Modules: AA, Corporate Banking, Internet Banking, Accounts, Funds Transfers, Loans and Deposits, Money Market, Teller, Standing Order, and OFS (Open Financial Service).

Designed, reviewed, and optimized all AA products to suit new business requirements about LENDING, DEPOSITS, and ACCOUNTS.

Designed subroutines for bulk correction and update activities on AA contracts.

Trained technical and non-technical users on the AA Module.

Developed APIs & interfaces for the Core Banking System.

Developed T24 inquiries, reports, and versions for new business requirements.

Designed and optimized single and multi-threading routines to speed up report generation and data extraction processes.

Automated system processes such as backup and proxy setting updates using scripts (VB Script)

SharePoint App development to achieve a paperless working environment (staff leave management App and help desk App) using SharePoint 2010/2013.

Provided User support (bank-wide) for the Core Banking System and other application systems

Ensured that all ongoing software system-related projects received needed technical support on time.

Designed and Updated Product definition document with new changes.

Configured and monitored application servers (Tomcat, JBoss, TCServer, WAS).

Monitored, Analyzed, and resolved all AASURE issue-related contracts in-house or with assistance from the Temenos Support Team.

• Developed databases, web forms, and file systems to fill different needs.
• Recommended and executed plans to improve development tools and processes
• Leveraged multiple programming languages to develop applications for various platforms.
• Led solutions engineering using OpenInsight by Revelation Software that involved process automation, macro conversion, and functionality enhancement.
• Replaced time-consuming, error-prone manual processes with elegant, automated solutions.
• Developed and implemented a cross-platform, Java-based POS system (web-based and mobile applications). Completed the project under budget and three weeks ahead of the deadline.
• Coded new solutions that increased availability and scalability by 90% and 75%, respectively.
• Modified Existing software applications to suit customers’ specifications or operations
• Gave software support to clients both locally and remotely.
• Maintained and monitored the Internet Banking and SMS Banking System and Interface for National Investment Bank.
• Designed user operational manuals for software application systems.