Maria Wahogo

I am a skilled Customer Service Officer with experience in Banking services, formulation of sales and marketing strategies, enhancing customer satisfaction and ensuring sales team members attain new levels of success in cutting-edge markets and fast-paced environments. I am a persuasive and decisive professional who is results focused, practical and entrepreneurial with basic understanding in the main accounting concepts, their relevance and application. My goal is to transfer my sales and marketing expertise including human resource management skills, in a capacity that will foster growth and use of my skills in achieving the Company's goals and objectives.

• Handling customers
• Conclusively managed all customer queries, instructions and complaints
• Collecting views to assist in customer service and business growth strategies
• Ensuring effective product branding for visibility purposes and product knowledge
• Ensuring the supermarkets' customers received an adequate level of service or help with their concerns
• Interacting with customers to provide information in response to inquiries about products or services
• Handling general questions and complaints
• Aiding customers in completing purchases or transactions
• Consulting with supervisor to determine the best course of action in case of a complaint
• Providing and maintaining a strong and impeccable customer services base with all clients big or small

• Retaining existing customers while ensuring they are educated on any new products offered by the bank
• Assisting the business development team with identification of product marketing opportunities to enhance customer acquisition, retention and loyalty marketing based on current market trends and customer product usage and preferences
• Signing up new customers in an effort to increase client base whilst supporting and maintaining clientele
• Troubleshooting and resolving customer queries, instructions and complaints
• Involved with customer strategy and plans to position National Bank (K) as a value add partner with key accounts
• Appraising loan application forms
• Participating in product development, launching and re-launching of new & existing products
• Maintaining customer database and collecting views to assist business growth strategies
• Coordinating with the marketing, sales and technical teams to facilitate marketing functions
• Performing any ad-hoc duties assigned by the Sales Manager

• Maintain existing customer relationships and secured new customers
• Handle customer contacts received by telephone, in writing and in person
• Research new market opportunities
• Map out potential customers
• Present new products and offers to customers in order to enhance the clients’ knowledge and interest in the products offered by the bank
• Set achievable and progressive sales targets

• Date of Birth: 11/27/86
• Nationality: Kenyan

• Mr. Erick Mwenda, Scouts patron Kenya Methodist University, P.O Box 647, Meru, 60200, 0721 397 046, emwenda@yahoo.com
• Mr. Rodgers Nyakundi, Human Resource officer National Bank (H/O), P.O Box 72866, Nairobi, 00200, 0726 914 903, rnyakundi@nationalbank.co.ke
• Mr. Erastus Thiauri Minyori, Branch Manager, National Bank (K), Malindi, P.O Box, 2016-80200, Malindi, 0722 338089, etminyori@nationalbank.co.ke

I am a mid field football player dating back to my University days at KEMU.

I enjoy swimming on my weekends as I relax with my family.

As a hand-down skill learnt from my grandmother, I can knit sweaters and Kiondos. 

• Handling customers
• Conclusively managed all customer queries, instructions and complaints
• Collecting views to assist in customer service and business growth strategies
• Ensuring effective product branding for visibility purposes and product knowledge
• Ensuring the supermarkets' customers received an adequate level of service or help with their concerns
• Interacting with customers to provide information in response to inquiries about products or services
• Handling general questions and complaints
• Aiding customers in completing purchases or transactions
• Consulting with supervisor to determine the best course of action in case of a complaint
• Providing and maintaining a strong and impeccable customer services base with all clients big or small

• Retaining existing customers while ensuring they are educated on any new products offered by the bank
• Assisting the business development team with identification of product marketing opportunities to enhance customer acquisition, retention and loyalty marketing based on current market trends and customer product usage and preferences
• Signing up new customers in an effort to increase client base whilst supporting and maintaining clientele
• Troubleshooting and resolving customer queries, instructions and complaints
• Involved with customer strategy and plans to position National Bank (K) as a value add partner with key accounts
• Appraising loan application forms
• Participating in product development, launching and re-launching of new & existing products
• Maintaining customer database and collecting views to assist business growth strategies
• Coordinating with the marketing, sales and technical teams to facilitate marketing functions
• Performing any ad-hoc duties assigned by the Sales Manager

• Maintain existing customer relationships and secured new customers
• Handle customer contacts received by telephone, in writing and in person
• Research new market opportunities
• Map out potential customers
• Present new products and offers to customers in order to enhance the clients’ knowledge and interest in the products offered by the bank
• Set achievable and progressive sales targets

• Date of Birth: 11/27/86
• Nationality: Kenyan

• Mr. Erick Mwenda, Scouts patron Kenya Methodist University, P.O Box 647, Meru, 60200, 0721 397 046, emwenda@yahoo.com
• Mr. Rodgers Nyakundi, Human Resource officer National Bank (H/O), P.O Box 72866, Nairobi, 00200, 0726 914 903, rnyakundi@nationalbank.co.ke
• Mr. Erastus Thiauri Minyori, Branch Manager, National Bank (K), Malindi, P.O Box, 2016-80200, Malindi, 0722 338089, etminyori@nationalbank.co.ke

I am a mid field football player dating back to my University days at KEMU.

I enjoy swimming on my weekends as I relax with my family.

As a hand-down skill learnt from my grandmother, I can knit sweaters and Kiondos.