MARCUS MUTUKU MAINA
Bartender
Nairobi
Summary
To become highly experienced and motivated Bartender crafting signature cocktails and provides excellent customer service. Pocess an in-depth knowledge of spirits and mixology, allowing for creative and unique drink combinations. Experienced in managing a busy bar and delivering great service to ensure a memorable guest experience. Poses excellent communication skills, an outgoing personality, and strong attention to detail. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Ability to analyze data, develop strategies and provide solutions to complex problems.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Head Bartender
Tribe Hotel
09.2024 - Current
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
- Trained new bartenders and baristas on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers and staff
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Msc world EUROPA. Job linkCruisejobskenya@mccs.com
07.2023 - 04.2024
- Prepare and serve alcoholic and nonalcoholic beverages
- Clean and maintain a well-organized bar for easy bar operations
- Recommend the bar promotions to increase sales to the guests
- Training new bar staff on the company procedures
- Take bar inventory and stocking the bar appropriately
- Handling payments and transactions
- Interacting with the guests and serving drinks and snacks
- Clean and sanitizing the bar and surfaces as per company procedures.
BAR CONSULTANT
FUSE BAR AND RESTAURANT
04.2023 - 07.2023
- Prepared new cocktail menu
- Beverage costing and pricing
- Alcohol and wine brand training
- Standard bar operating procedures
- Proper drinks menu format.
BARTENDER
Malta Shipping Company. Job link Cruisejobskenya@mccs.com
10.2022 - 03.2023
- Greeted patrons promptly and cordially
- Prepared cocktails as per company standards
- Served alcoholic and non-alcoholic beverages to our travelers
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests professionally
- Trained and mentored new team members in Proper bar operations
- Checked customer identification to verify age Requirements for alcohol purchases
- Assessed bar inventory and completed requisition Sheets to restock supplies
- Utilized strong salesmanship skills to upsell drinks and packages
- Maintained understanding of menu items to answer patron questions regarding food, drink and preparation methods
- Prepared beverages and cocktails according to Mixing and presentation standards and recipes
- Stocked spirits based on projections from daily Functions sheet
- Displayed and retained extensive knowledge and Proper bar set up and equipment’s.
BARTENDER
HERO BAR AND RESTAURANT, TRADEMARK HOTEL https://www.hero-kenya.com/
01.2019 - 10.2022
- Prepared beverages and cocktails according to Mixing and presentation standards and recipes
- Developed strong working relationships with Customers and staff
- Mixed and served alcoholic and non-alcoholic Beverages according to established recipes
- Crafted specialty cocktails according to customer Specifications
- Assessed bar inventory and completed requisition Sheets to restock supplies
- Completed POS transactions, returning currency, Coin, and payment cards to patrons
- Displayed and retained extensive knowledge of Liquor, wine, and beer
- Developed new drink menus that reflected seasonal Flavors as well as popular trends
- Collaborated with manager to contribute to daily, Holiday, and themed drink menus
- Answered questions about menu selections and Made recommendations
- Established a rapport with regulars through friendly Conversation
- Sliced and pitted fruit for garnishing drinks.
WAITER
TRIBE HOTEL. https://www.tribe-hotel.com/
05.2018 - 01.2019
- Made sure the restaurant and banquets area are set up and clean ready for service
- Served our guests food and beverages
- Polished glasses and cutlery
- Giving the best guest experience to ensure return guests
- Taking payments from our guests
- Recommending of meals and beverages to our guests
- Upselling of our specials.
Education
Certificate in food and beverage service and Sales -
Utalii College Nairobi
International Computer Driving license -
Institute of Advanced Technology
Nairobi 02.2015 - 06.2015
Certificate of completion K.C.S.E -
St Xavier’s High School
Nakuru 01.2012 - 11.2014
Skills
Barista Techniques
Attentive service
Menu development
Customer service
Quality control standards
Staff training and supervision
Advanced bartending techniques
Team leadership
Mixology
Accomplishments
- World Class Bartender finalist for the year 2022
- Diageo Bar trainer
- Bar world of tomorrow trainee
Personal Information
- Title: Bartender
- Nationality: KENYAN
References
- James Maina Kariuki, Food and beverage manager, Trademark Hotel, afb@trademark-hotel.com, 0725144619
- Evans Wanga, Human Resource Manager, Tribe Hotel, hrm@tribehotelsgroup.com, Nairobi, 0711125893
Timeline
Head Bartender
Tribe Hotel
09.2024 - Current
Bartender
Msc world EUROPA. Job linkCruisejobskenya@mccs.com
07.2023 - 04.2024
BAR CONSULTANT
FUSE BAR AND RESTAURANT
04.2023 - 07.2023
BARTENDER
Malta Shipping Company. Job link Cruisejobskenya@mccs.com
10.2022 - 03.2023
BARTENDER
HERO BAR AND RESTAURANT, TRADEMARK HOTEL https://www.hero-kenya.com/
01.2019 - 10.2022
WAITER
TRIBE HOTEL. https://www.tribe-hotel.com/
05.2018 - 01.2019
International Computer Driving license -
Institute of Advanced Technology
02.2015 - 06.2015
Certificate of completion K.C.S.E -
St Xavier’s High School
01.2012 - 11.2014
Certificate in food and beverage service and Sales -
Utalii College Nairobi
Similar Profiles
NANCY WANJIRU NJERUNANCY WANJIRU NJERU
Assistant Restaurant Manager at Tribe HotelAssistant Restaurant Manager at Tribe Hotel
Michael OokoMichael Ooko
Housekeeping Attendant at Tribe HotelHousekeeping Attendant at Tribe Hotel
Anisha MaharjanAnisha Maharjan
Hotel Duty Manager at Tribe Hotel Kings ParkHotel Duty Manager at Tribe Hotel Kings Park