Loise Kwirica

Global Digital Health | System Design & Scale | Capacity Building

• Scaled digital platforms to 30+ countries – led design, documentation, and deployment of iHRIS v5, mHero, GoFR, and OpenCR, ensuring systems were built right, scaled, and sustained.
• Bridge between tech & policy – translated complex system architecture into actionable solutions for ministries, funders, and developers, driving governance-level adoption.
• Documentation strategist – authored global manuals, guides, and multimedia resources for iHRIS v5 & GoFR, now the gold standard references for governments and partners worldwide.
• Capacity builder – designed & delivered high-impact national trainings, including UNICEF's Namibia Community Health Worker Registry and USAID's mHero rollout in Tajikistan, embedding local ownership & sustainability.
• Secured major funding – led the winning pitch that brought WFP investment for iHRIS v5 in Togo, from business case to implementation materials.
• Global presence & influence – represented IntraHealth at flagship forums (Health Systems Global Bogotá, Global Digital Health Forum, international webinars); co-created innovations with the iHRIS global team in North Carolina.
• Thought leader – turned technical wins into high-visibility success stories via conference submissions, strategic communications, and cross-continental collaborations.

System Development | Interoperability | Capacity Building

• Led national-scale digital health transformation – customized, integrated, and deployed enterprise HRH systems (iHRIS suite, mHero, e-learning) with Kenya's Ministry of Health, county governments, and international partners.
• System design & optimization – re-engineered iHRIS modules, improved system logic, and built HRH dashboards, boosting efficiency for 60-85% of end users.
• Interoperability champion – programmed integrations between iHRIS, DHIS2, and KHMFPL, enabling real-time data flow for evidence-based health workforce planning.
• Capacity builder – delivered 20+ technical trainings, coaching 500+ HRH & ICT officers in system administration, analytics, and long-term support.
• Advanced analytics – developed multi-dimensional dashboards and reporting tools that helped governments accurately model HRH pipelines.
• Digital health messaging – scaled mHero infrastructure to deliver 2M+ targeted messages to 25,000+ frontline workers, strengthening rapid-response communication.
• E-learning leader – supported 10,000+ learners across digital platforms, raising course completion rates by 15%; authored integration manuals to embed institutional knowledge.
• Governance & QA – ran national audits, managed ICT risk logs, and ensured compliance with global digital health standards.

Enterprise Solutions | Client Engagement | Change Management

• Directed cross-functional teams through nationwide system rollouts – allocating work packages, setting priorities, and ensuring adherence to project plans and timelines.
• Led technical pre-sales and client engagement, from proposal responses and product demonstrations to solution presentations at conferences, trade fairs, and regional tech forums.
• Primary client liaison – translated business requirements into functional deliverables, oversaw product configuration, and ensured solutions aligned with organizational needs.
• Governance & compliance – established project budgets, milestones, and Terms of Reference, ensuring delivery quality and compliance with ICT policies and SOPs.
• Change management leader – oversaw user training, nationwide site analyses, risk tracking, and system audits, securing high adoption rates across institutions.
• Documentation & knowledge transfer – produced UAT sign-offs, risk logs, training manuals, and lessons-learned reports to institutionalize project knowledge.
• Delivered enterprise-wide solutions across government, higher education, and private sector, consistently earning repeat business and client satisfaction.
• Boosted efficiency by introducing structured project tracking, issue logging, and refresher training programs for implementation teams.
• Strengthened organizational reputation by representing the company at national and regional industry events, showcasing enterprise solutions to decision-makers.

Enterprise Systems | Client Success | Infrastructure Management

• Spearheaded ERP configuration, implementation, and data migration across 50+ institutions in Kenya, ensuring smooth rollout and long-term adoption.
• Primary client contact – provided 24/7 helpdesk, communication, and issue resolution, building trusted relationships with education, government, and private sector organizations.
• Delivered tailored training programs – from first-time computer users to senior executives and board heads – driving digital adoption at every level.
• Handled full-stack systems delivery – server builds, network troubleshooting, and module upgrades under tight deadlines.
• Balanced multiple roles simultaneously – project manager, trainer, systems administrator, and client success lead – ensuring projects stayed on track and within scope.

Key Achievements

• Raised User Acceptance Testing scores from 70% → 95%, accelerating ERP adoption nationwide.
• Configured and deployed OsTicket support system to manage service requests for 50+ client organizations.
• Personally led ERP rollouts for 20+ major institutions, including Meru NP, Kabete TTI, RVIST, Kenya Methodist University, Kenya School of Law, and the National Drought Management Authority.
• Helped grow the ERP portfolio into a multi-million-shilling success, positioning the company as a market leader in enterprise systems.