Billy Matiku Kigocha

https://thelocationke.com/

Key Qualifications & Responsibilities.

• Achieved record-breaking monthly revenue during themed cocktail weeks, with cocktail club menus driving 40% of total beverage sales.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Boosted customer satisfaction by implementing innovative bar management strategies.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Fostered positive work atmosphere, reducing staff turnover rates.

www.alloy-lounge.com

Key Qualifications & Responsibilities.

• Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
• Launched 4 seasonal cocktail menus featuring over 30 original recipes using advanced techniques like fat-washing, sous-vide infusions, and fermentation..
• Enhanced team productivity through effective scheduling and task delegation.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 10% improvement over prior onboarding process.

www.cubancode.co.ke

Key Qualifications & Responsibilities.

• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Built and implemented inventory and yield tracking systems across all beverage categories, improving stock accuracy and reducing waste by 35%.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
• Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.

www.acaciapremier.com

Key Qualifications & Responsibilities.

• Kept bar stocked with liquors, juices and garnishes for drinks.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Optimized bar layout and storeroom design, improving prep efficiency and reducing service lag by 25%.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Closed out cash register and prepared cashier report at close of business.

www.thevichotelkisumu.com

Key Qualifications & Responsibilities.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Featured in local hospitality publications for innovation in sustainable bar practices and storytelling through drinks.
• Optimized bar layout and storeroom design, improving prep efficiency and reducing service lag by 25%.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.