Summary
Overview
Work History
Education
Skills
Careern Profile Summary
References
Certification
Timeline
Generic
LINDA DAISY MBEERE

LINDA DAISY MBEERE

Nairobi

Summary

I value accuracy and possess experience managing the day to day running of office operations. I am proficient in customer facing roles, providing executive support and managing end to end administrative functions. I value accuracy and possess experience managing the day to day running of office operations. I am proficient in customer facing roles, providing executive support and managing end to end administrative functions. Given my ability to juggle roles proficiently, I believe my skills and the experience held me stand out. I desire to secure an administrative or customer service position with a view of performing various organizational tasks whilst ensuring the smooth running of operations. With years of experience managing large and small offices. I have worked with numerous branches, including payroll and call center, which allows me to facilitate an efficient workflow and improve communications between multiple departments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Nkasiri Adventure Park
Nairobi
06.2021 - 04.2024
  • Develop and Maintain a Filing System
  • Organize and schedule appointments
  • Submit and reconcile expense reports
  • Act as the point of contact between company and Clients
  • Update and Maintain office policies and procedures
  • Order Office Supplies
  • Cooridinate meetings when required
  • Handle sensitive information in a confidential manner
  • Reply to email, telephone enquiries.

Virtual assistant

Nkasiri Adventure Park
Nairobi
12.2020 - 05.2021
  • Managing client bookings
  • Answer customer inquiries via phone, email, and in-person
  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Create and maintain reports about customer interactions
  • Following up on reviews on client visits
  • Handle social media platforms on behalf of the company.

Branch Manager

Awesam Nails Westlands
Nairobi
10.2019 - 11.2020
  • Handled the client booking system
  • Handled payroll for company staff
  • Worked on monthly profits and expenses Reports
  • Recruiting, vetting, interviewing, and hiring new employees
  • Marketing branch within the community to attract business
  • Conduct outreach and promotional activities
  • Lead and manage the branch to achieve agreed targets while maintaining focus on the company's strategic goals
  • Manage daily operations of the branch.

Company Receptionist

Awesam Nails
Nairobi
12.2018 - 09.2019
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail
  • Planning and organizing meetings
  • Handled social Media platforms on behalf of the company.

Personal Assistant to Company Manager

Awesam Nails
Nairobi
02.2018 - 11.2018
  • Preliminary drafting of correspondence on the manager's behalf
  • Delegating work in the manager's absence
  • Organizing complex travel
  • Taking action points and writing minutes, and preparing papers for meetings Planning and organizing meetings
  • Answered telephones and emails in a prompt manner, taking messages and transferring calls.

Part-time Catering Assistant

Life Bridge caterers
04.2017 - 12.2017
  • Increased office correspondence efficiency by 60% by creating letter formats to be used as a basis of correspondence for all types of situations.

Part-time Customer Relations Admin

Hundo Bespoke
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Part-time Admin and logistics

Meira solutions ltd.
  • Liaising and communicating with customers with respect to parts and delivery schedules maintaining client database
  • Prepared invoices, memos, and other reports.

Education

Mt Kenya University

Awesam Nails Academy

St. Annes Girls high school

Skills

  • Administration skills
  • Office Management
  • Personal Assistant skills
  • Customer Service
  • Phone Etiquette
  • Operations Management
  • Organization Skills
  • Articulate Communicator
  • Team working skills
  • ICT Competency

Careern Profile Summary

I value accuracy and possess experience managing the day to day running of office operations. I am proficient in customer facing roles, providing executive support and managing end to end administrative functions. Given my ability to juggle roles proficiently, I believe my skills and the experience held me stand out. I desire to secure an administrative or customer service position with a view of performing various organizational tasks whilst ensuring the smooth running of operations. With years of experience managing large and small offices. I have worked with numerous branches, including payroll and call center, which allows me to facilitate an efficient workflow and improve communications between multiple departments.

References

  • Mrs. Anne Wanjiru, CEO, Hundo Bespoke, +254 715 355 197
  • Margaret Wanjiku, Meira Solutions Ltd, +254 722 854 983
  • Sammy Maina, CEO, Nkasiri Adventure Park, +254 722 407 018

Certification

  • Certificate in people Management
  • Certificate in customer relationship management
  • Diploma in customer service

Timeline

Administrative Coordinator

Nkasiri Adventure Park
06.2021 - 04.2024

Virtual assistant

Nkasiri Adventure Park
12.2020 - 05.2021

Branch Manager

Awesam Nails Westlands
10.2019 - 11.2020

Company Receptionist

Awesam Nails
12.2018 - 09.2019

Personal Assistant to Company Manager

Awesam Nails
02.2018 - 11.2018

Part-time Catering Assistant

Life Bridge caterers
04.2017 - 12.2017

Part-time Customer Relations Admin

Hundo Bespoke

Part-time Admin and logistics

Meira solutions ltd.

Mt Kenya University

Awesam Nails Academy

St. Annes Girls high school
LINDA DAISY MBEERE