KENNEDY MUTAVA
Nairobi
Summary
Highly reliable and focused transport and logistics professional with a proven track record in operations process excellence. Demonstrated ability to work independently and as part of a team with minimal supervision. Skilled in cutting costs and enhancing efficiency by streamlining key performance indicators, ensuring timely and flawless deliveries while maintaining full compliance with organizational policies and procedures.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Transport Manager
Lori Systems
07.2023 - Current
- Develop SLAs for carriers and logistics providers, meeting defined requirements through daily management and process improvements
- Set transport rates for various consignments as per market rates as a cost management measure
- Maintain vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Coordinate and manage allocation of drivers and vehicles to the service network, guaranteeing efficient, accurate deliveries.
- Direct daily operations to achieve maximum output and reduce costs.
- Participate in recruitment, selection, and induction of new drivers.
- Manage resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Negotiate part and labour rates with repair agents.
- Manage a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Managing transport related projects.
Fleet Coordinator/ Transport Account Manager
Lori Systems
11.2020 - 06.2023
- Maintained transporter relationships while sourcing for trucks
- Monitored turnaround times of transit trucks to ensure optimal truck usage
- Directed daily operations to achieve maximum output and reduce costs.
- Utilized fleet management software to centralize data collection and monitor vehicle performance.
- Monitored and coordinated ancillary services offered to transporters (fuel financing, tyre and spare parts financing)
- Onboarded transporters as well as cargo owners
- Monitored ETAs of expected cargo as well as that of trucks to pick up points/monitor travel times
- Generated daily reports detailing suggested process improvement initiatives to inform management
- Suggested actionable improvements to increase efficiency and reduce expenses for captive fleet
- Supervised the timely maintenance of captive fleet team by coordinating with the company's truck maintenance partner.
Fleet/Service Quality supervisor
Copia Global
07.2020 - 10.2020
- Analyzed Service Quality data related to delivery operations and implemented corrective measures where necessary
- Closely monitored and maintained continuous improvement of service excellence
- Maintained accurate records of outsourced vehicles (Inspection and insurance validity)
- Ensured compliance with Government rules and regulations
- Identified issues, analyzed information and provided solutions to problems
Fleet Supervisor
Copia Global
11.2019 - 07.2020
- Overall supervision of all Fleet related issues
- Coordinated on-boarding of new vehicle suppliers
- Monitored and assessed overall efficiency of all fleet
- Achieved 100% dispatch of delivery vehicles and 96% on time and in full delivery of customer orders
- Ensured optimal vehicle utilization.
- Developed cross-functional partnerships to drive initiatives and leverage internal resources
- Drove fleet stability and minimized significant events through active analysis and review of driver performance
- Decreased operational incidents by 25% through frequent meetings with drivers and by driving high-standards of safety protocols.
Control tower agent
Copia Global
02.2019 - 11.2019
- Followed up on timely receiving of inbound stocks
- Ensured early departure of delivery vehicles
- Provided visibility of actions
- Ensured live monitoring of all delivery processes using all available tech resources to guarantee on time and in full delivery
- Monitored and ensured 100% usage of the delivery app for visibility purposes
- Monitored the delivery team to ensure compliance to all delivery processes
Customer Service Associate
Horizon Contact Centre
04.2017 - 01.2018
- Managed over 100 customer calls per day and provided solutions to customer queries
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Solved problems with products and services by providing customers with technical support
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Financial Advisor
Britam
08.2016 - 04.2017
- Provided financial planning and support to clients
- Assisted clients in maintaining their portfolios in relation to insurance
- Assisted clients in finding suitable and cost-effective insurance protection
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Analyzed financial needs of clients and developed tailored strategies to meet goals
- Educated clients on potential risks and rewards associated with various investments.
Clerk
Ministry of Youth Affairs
09.2013 - 12.2013
- Assisted youth fund seekers with the loan application process
- Kept record of fund application documents.
Education
Kenya Certificate of Secondary School -
Upper Hill School
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi
Skills
- Logistics management
- Fleet management
- Delivery operations management
- Excel proficiency
- Compliance standards
- Performance optimization
- Schedule control
- Project management
- Route optimization
- Cost control and tracking
- Customer service
Certification
- Logistics management - Great Learning
- Performance management - Zydii
- Digital Marketing - Google
- ISO 9001:2015 Quality Management Systems Internal Auditing - MMC Africa
Languages
Swahili
English
Referees
- Available upon request.
Timeline
Transport Manager
Lori Systems
07.2023 - Current
Fleet Coordinator/ Transport Account Manager
Lori Systems
11.2020 - 06.2023
Fleet/Service Quality supervisor
Copia Global
07.2020 - 10.2020
Fleet Supervisor
Copia Global
11.2019 - 07.2020
Control tower agent
Copia Global
02.2019 - 11.2019
Customer Service Associate
Horizon Contact Centre
04.2017 - 01.2018
Financial Advisor
Britam
08.2016 - 04.2017
Clerk
Ministry of Youth Affairs
09.2013 - 12.2013
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi
Kenya Certificate of Secondary School -
Upper Hill School
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