KENNEDY MUTAVA
Nairobi
Summary
A highly reliable and focused transport and logistics professional with a proven track record in operations process excellence. Capable of working both independently and as part of a team with minimal supervision. Skilled in cutting costs and enhancing efficiency by streamlining key performance indicators to ensure timely and flawless deliveries, while maintaining full compliance with organizational policies and procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transport Manager
Freight In Time
Nairobi
06.2025 - Current
- Managed daily transportation operations for efficient freight movement.
- Oversaw vehicle maintenance and compliance with safety regulations.
- Implemented process improvements to enhance operational efficiency.
- Monitored performance metrics to streamline transportation activities.
- Worked closely with internal departments such as finance and operations to ensure smooth running of daily operations.
- Analyzed transportation costs, identified areas for cost reduction, and implemented new strategies to reduce expenses.
- Drafted monthly reports on fuel consumption and other related metrics.
- Administered budget for transportation department, ensuring alignment with financial objectives.
- Led the centralization of transport for all countries within the FIT Group.
Transport Manager
Lori Systems
Nairobi
07.2023 - 05.2025
- Supervise department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Develop SLAs for carriers and logistics providers, meeting defined requirements through daily management and process improvements
- Set transport rates for various consignments as per market rates as a cost management measure
- Maintain good relationships with transport partners and handle any transportation-related issues or concerns promptly
- Driver management for the captive fleet
- Leverage supply management experience and industry contacts to streamline distribution activities.
- Maintain vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Coordinate and manage allocation of drivers and vehicles to the service network, guaranteeing efficient, accurate deliveries.
- Direct daily operations to achieve maximum output and reduce costs.
- Ensure timely delivery of goods to various customers
- Maintain accurate records of vehicle maintenance, inspections and accidents.
- Participate in recruitment, selection, and induction of new drivers.
- Manage resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Negotiate part and labour rates with repair agents.
Fleet Coordinator/ Transport Account Manager
Lori Systems
Nairobi
11.2020 - 06.2023
- Maintained transporter relationships while sourcing for trucks
- Coordinated loading of exports port to port
- Monitored turnaround times of transit trucks to ensure optimal truck usage
- Directed daily operations to achieve maximum output and reduce costs.
- Utilized fleet management software to centralize data collection and monitor vehicle performance.
- Managed the entire on-journey process
- Monitored and coordinated ancillary services offered to transporters (fuel financing, tyre and spare parts financing)
- Onboarded transporters as well as cargo owners
- Ensured constant rotation of all captive trucks
- Monitored ETAs of expected cargo as well as that of trucks to pick up points/monitor travel times
- Negotiated shipping costs with potential transport partners
- Generated daily reports detailing suggested process improvement initiatives to inform management
- Trained drivers to manage time effectively, improving overall mileage performance
- Suggested actionable improvements to increase efficiency and reduce expenses for captive fleet
- Supervised the timely maintenance of captive fleet team by coordinating with the company's truck maintenance partner.
Fleet/Service Quality supervisor
Copia Global
Nairobi
07.2020 - 10.2020
- Analyzed Service Quality data related to delivery operations and implemented corrective measures where necessary
- Monitored depot key performance indicators
- Closely monitored and maintained continuous improvement of service excellence
- Maintained accurate records of outsourced vehicles (Inspection and insurance validity)
- Ensured compliance with Government rules and regulations
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fleet Supervisor
Copia Global
Nairobi
11.2019 - 07.2020
- Overall supervision of all Fleet related issues
- Followed up on vehicle supplier payments and or any other supplier issues
- Processed all required business permits in relation to distribution
- Coordinated on-boarding of new vehicle suppliers
- Monitored and assessed overall efficiency of all fleet
- Monitored mileage coverage of all vehicles
- Achieved 100% dispatch of delivery vehicles and 96% on time and in full delivery of customer orders
- Ensured optimal vehicle utilization
- Ensured all vehicles were fitted with tracking devices
- Developed cross-functional partnerships to drive initiatives and leverage internal resources
- Drove fleet stability and minimized significant events through active analysis and review of driver performance
- Supervised yearly equipment overhauls to drive improved fleet performance
- Decreased operational incidents by 25% through frequent meetings with drivers and by driving high-standards of safety protocols.
Control tower agent
Copia Global
Nairobi
02.2019 - 11.2019
- Followed up on timely receiving of inbound stocks
- Ensured early departure of delivery vehicles
- Provided visibility of actions
- Ensured live monitoring of all delivery processes using all available tech resources to guarantee on time and in full delivery
- Monitored and ensured 100% usage of the delivery app for visibility purposes
- Monitored the delivery team to ensure compliance to all delivery processes
- Demonstrated strong organizational and time management skills while managing multiple projects
- Gained extensive knowledge in data entry, analysis and reporting
- Developed and maintained courteous and effective working relationships.
Customer Service Associate
Horizon Contact Centre
Nairobi
04.2017 - 01.2018
- Managed over 100 customer calls per day and provided solutions to customer queries
- Performed data entry of all customer issues dealt with on any given day
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Gained immense knowledge on how to delicately and efficiently handle customer issues to ensure customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Solved problems with products and services by providing customers with technical support
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Financial Advisor
Britam
Nairobi
08.2016 - 04.2017
- Provided financial planning and support to clients
- Assisted clients in maintaining their portfolios in relation to insurance
- Assisted clients in finding suitable and cost-effective insurance protection
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Analyzed financial needs of clients and developed tailored strategies to meet goals
- Educated clients on potential risks and rewards associated with various investments.
Clerk
Ministry of Youth Affairs
Nairobi
09.2013 - 12.2013
- Assisted youth fund seekers with the loan application process
- Kept record of fund application documents.
Education
Kenya Certificate of Secondary School -
Upper Hill School
Kenya05.2007
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi
KenyaSkills
- Logistics management
- Fleet management
- Delivery operations management
- Excel proficiency
- Compliance standards
- Performance optimization
- Schedule control
Certification
- Logistics management - Great Learning
- Performance management - Zydii
- Digital Marketing - Google
- ISO 9001:2015 Quality Management Systems Internal Auditing - MMC Africa
Languages
- Swahili
- English
Timeline
Transport Manager
Freight In Time
06.2025 - Current
Transport Manager
Lori Systems
07.2023 - 05.2025
Fleet Coordinator/ Transport Account Manager
Lori Systems
11.2020 - 06.2023
Fleet/Service Quality supervisor
Copia Global
07.2020 - 10.2020
Fleet Supervisor
Copia Global
11.2019 - 07.2020
Control tower agent
Copia Global
02.2019 - 11.2019
Customer Service Associate
Horizon Contact Centre
04.2017 - 01.2018
Financial Advisor
Britam
08.2016 - 04.2017
Clerk
Ministry of Youth Affairs
09.2013 - 12.2013
Kenya Certificate of Secondary School -
Upper Hill School
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi