Kennedy Karani
Barista
Nairobi
Summary
Accomplished Head Barista at Vuyanzi Koffee House, adept in latte art mastery and fostering adaptability under pressure. Spearheaded menu development and espresso quality enhancements, significantly elevating customer satisfaction. Excelled in barista mentoring and sales promotion, demonstrating a results-driven approach and a commitment to excellence in the coffee industry. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Head Barista
Vuyanzi Koffee House
03.2024 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
Service/Barista and Roaster
Tomoca Coffee Africa Ltd
07.2020 - 04.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Master Roaster/Barista and Service
The Donut Factory
01.2019 - 06.2020
- Reduced waste by implementing efficient roasting techniques and proper storage methods.
- Optimized roasting process for better flavor profiles and consistent product results.
- Collaborated with packaging team to create eye-catching designs that showcased unique selling points of each roast offering.
- Provided excellent customer service by addressing inquiries about product details or brewing techniques promptly and professionally.
- Conducted quality control checks to maintain consistency in taste, aroma, and appearance across all products.
- Trained new employees on safe operation of roasting equipment, ensuring adherence to company guidelines and best practices.
- Contributed to increased sales through participation in industry events, showcasing company''s unique roasts to potential clients.
- Developed new roast profiles to expand product offerings and meet customer preferences.
Education
No Degree - Information Technology
Jomo Kenyatta University of Agriculture Technology
Juja, Kiambu District, Kenya 04.2001 -
High School Diploma -
Kangaru School
Embu, Embu District, Kenya 04.2001 -
Skills
Latte art mastery
Timeline
Head Barista
Vuyanzi Koffee House
03.2024 - Current
Service/Barista and Roaster
Tomoca Coffee Africa Ltd
07.2020 - 04.2023
Assistant Master Roaster/Barista and Service
The Donut Factory
01.2019 - 06.2020
No Degree - Information Technology
Jomo Kenyatta University of Agriculture Technology
04.2001 -
High School Diploma -
Kangaru School
04.2001 -
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