To work in a competitive organisation with a mision to achieve the compay's vision and mission
ATSIAYA OBERI
Barista
Nairobi
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Head Barista
Nairobi Java
NAIROBI
06.2008 - 11.2010
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Streamlined operations by creating efficient work schedules for barista team members.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
STEWARD
NAIROBI JAVA
NAIROBI, NAIROBI
01.2007 - 06.2008
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Documented kitchen inventory by reviewing stock and counting items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
HEAD BARISTA
NAIROBI JAVA
NAIROBI
01.2011 - 01.2014
Education
High School Diploma -
Zetech Colllege
Nairobi, Nairobi Province, Kenya01-2002
Skills
Latte art mastery
Menu development
Adaptability under pressure
Food safety compliance
Recipe creation
POS system operation
Supply ordering
Specialty drink preparation
Cleanliness enforcement
Espresso expertise
Hygiene standards
Espresso machine operation
Opening and closing duties
Coffee expertise
Latte art
Problem-solving
Time management
Beverage preparation
Safe food handling
Verbal and written communication
Multitasking and organization
Clear communication
Accomplishments
- Semi Finalist, year 2009and 2000 Barista Championship.
- Served individually made coffee drinks to over 300 customers daily.
- Memorized ingredients and recipes for over 20 specialty drinks.
- Promoted to assistant head barista after TWOyears and to head barista after ONE months.
- Supervised team of TWELVE staff members.
- Achieved QUALITY through effectively helping and supervising production.
- Collaborated with team of 18 head baristas in the development of signature drinks for the barista competitions
- Documented and resolved employees work related differences which led to changes of mode of conduct that created a neutral working environment.
Additional Information
i can work for long hours.
Certification
Diploma in media techniques
Interests
story telling
I took part in staging of short stories at the kenya National theatre. as a story teller and also as a stage manager.
Timeline
Diploma in media techniques
05-2013
HEAD BARISTA
NAIROBI JAVA
01.2011 - 01.2014
Employee of the month
04-2009
Eastern African fine CoffesAssociation
02-2009
Head Barista
Nairobi Java
06.2008 - 11.2010
STEWARD
NAIROBI JAVA
01.2007 - 06.2008
High School Diploma -
Zetech Colllege
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