Julie Kaburu
Nairobi
Summary
Highly motivated and energetic individual with over five years of front-line help desk customer service experience who can provide efficient, organized and friendly customer support. Skilled at managing inventory and supplies, handling phone duties, updating records and solving various customer problems. Computer literate in MAXIMO, Outlook, Microsoft Office, Microsoft Excel, POS, Micros, OPERA, Microsoft Word, PowerPoint, Access MS publisher. Google Drive, Creating and Managing spreadsheets.
Overview
6
6
years of professional experience
Work History
Adminstrative Assistant
Kaluna Travel Agency
11.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Manage filing system, entered data and completed other clerical tasks.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Laundry Attendant/Service Desk Clerk TDY
Amentum
10.2022 - 09.2023
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Front Desk Receptionist
WDC
05.2022 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Restaurant Food Server
The Social House Nairobi
12.2019 - 07.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Food Server
The Blue Door
05.2019 - 11.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Office Assistant
Jubilee Headquarters
03.2018 - 04.2019
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor of Science in Hospitality and Tourism Management - undefined
Kenyatta University
07.2019
Skills
- Machine Maintenance
- Item Sorting
- Linens Management
- Technical Support
- Microsoft Outlook
- Customer service expert
- Ticket support system management
- MAXIMO
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Adminstrative Assistant
Kaluna Travel Agency
11.2023 - Current
Laundry Attendant/Service Desk Clerk TDY
Amentum
10.2022 - 09.2023
Front Desk Receptionist
WDC
05.2022 - 10.2022
Restaurant Food Server
The Social House Nairobi
12.2019 - 07.2020
Restaurant Food Server
The Blue Door
05.2019 - 11.2019
Office Assistant
Jubilee Headquarters
03.2018 - 04.2019
Bachelor of Science in Hospitality and Tourism Management - undefined
Kenyatta University
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