Josiah Mariera
Underwriting Assistant
Nairobi,00625
Summary
Experienced Insurance professional with excellent customer service, time management and multitasking abilities. Well-versed in insurance policies ,practices and standards. Knowledgeable about Insurance underwriting,Insurance sales and processing insurance claims. Looking for a challenging role with a growing team.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Underwriting Assistant
Pesabazaar Insurance Agency
Nairobi, Nairobi Province
11.2024 - Current
- Issuing motor insurance stickers using DMVIC and agent portal platforms.
- Back up client KYC and data correctly on the agent plattform.
- Issuing valuation letters ,guiding on the process,following up on the reports and advising clients.
- Issuing of travel insurance certificate.
- Responding to customer requests via telephone and email and effectively answered questions and inquiries.
- Making motor certificate declarations to the different insurance provider.
- Maintaining high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Maintaining up-to-date knowledge of industry developments and regulatory changes, ensuring company practices remained compliant.
- Reviewing credit reports, financial statements and transactions to verify accuracy and completeness.
Business Development Officer
Pesabazaar Insurance Agency
05.2023 - 10.2024
- Generating new business with marketing initiatives and strategic plans and developing creative strategies to retain clients.
- Completing and submitting monthly and yearly reports to support executive decision making.
- Developing sales plans in coordination with Business Development Team Leader and General Manager to achieve set revenue goals.
- Managing customer calls and appointments effectively for new opportunities.
- Responding to client queries regarding products and developing product quotations for new and existing customers.
Claims Intern
Fidelity Shield Insurance Company
Westlands, Nairobi
09.2022 - 11.2022
- Improving customer satisfaction levels with prompt communication and proactive problem solving.
- Registering of General claims from individuals agents and brokers within specified timeline.
- Analyzing of assessment reports to ensure accurateness of information on claims.
- Allocation of service providers.
- Giving of offers to service providers and claimant.
- Claim payment and settlements as per company guidelines and policy.
Education
Diploma in Insurance (IIK) - Insurance And Risk Management
College of Insurance
Nairobi 01.2024 - Current
Bachelor of Commerce - Insurance
Technical University of Kenya
Nairobi 08.2018 - 12.2025
Skills
- Proficient in Ms word and Ms outlook
- Customer Service
- New Business Development
- Adaptability
- Team Collaboration
- Claims Processing
- Time conscious
- Impressive communication skills
- Proficient in Ms word and Ms outlook
Referees
1. Beatrice W Ngatia
Assistant claims manager
Fidelity shield insurance company
Tell.+254734249577
bngatia@fidelityshield.com
2.Geoffrey Mutai
General Manager.
Pesabazaar Insurance Agency
geoffrey.mutai@pesabazaar.com
+254716013607.
3. Zainabu Ramadhan
Lecturer
Technical University of Kenya
zainamwaura@yahoo.co.uk
0714952911
Timeline
Underwriting Assistant
Pesabazaar Insurance Agency
11.2024 - Current
Diploma in Insurance (IIK) - Insurance And Risk Management
College of Insurance
01.2024 - Current
Business Development Officer
Pesabazaar Insurance Agency
05.2023 - 10.2024
Claims Intern
Fidelity Shield Insurance Company
09.2022 - 11.2022
Bachelor of Commerce - Insurance
Technical University of Kenya
08.2018 - 12.2025
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