James Karanja
ICT
Nairobi,Nairobi
Summary
Experienced Job Title with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Area of expertise planning and deployment.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Manager/Consultant
PMS Group Ltd
01.2010 - Current
- Its affiliates PMS Rwanda, TravelPoint Forex Bureaus (4 Branches), FEWA (Women Entrepreneurship Association)
- Key Responsibilities:
- Manage the overall technology of the organization including planning, implementation, and management of software applications and hardware infrastructure
- Liaising with technology providers
- Propose, advise and design improvements to the organizations ICT architecture
- Support and contribute to the ICT related tasks or projects
- James Karanja: Resume
- Ensure the maintenance of the organization's systems including computer support, software installations, license management server setup, and management
- Management of inventories
- Periodic security vulnerability security assessment
- Manage support services for the organizations IT system, platforms, and products
- Provide user training on common business applications and the use of systems
- Support the procurement process for IT equipment and services
- Develop and update IT processes and procedures, and ensure they are properly documented.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Updated customers and senior leaders on progress and roadblocks.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
- Assisted in development of long-term strategies to grow department and resources.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Customized and repaired technology based on staff requests.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
IT Administrator
Bengi Miriti & Associates, BMA Associates
01.2009 - 01.2010
- Outsourced IT Services Assigned Account
- Key Responsibilities:
- Manage information technology and computer systems
- Plan, organize, control and evaluate IT and electronic data operations
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures
- Investigating and diagnosing network problems
- Collecting IT usage stats
- Making recommendations for improving the company’s IT systems
- Carrying out routine configuration and installation of IT solutions.
Net@home Ltd
01.2007 - 01.2009
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
IT Intern
James Karanja, Kenya Medical Research Institute
01.2006 - 01.2007
- IT and Network support for the institute
- Part of the team that was charged with the creation, running and maintenance of an ee-library at the institute
Education
Diploma - Computer Engineering
01.2006 - 04.2007
Certificate in Information Technology - undefined
01.2005 - 04.2006
Certificate in Purchasing & Supplies Management - undefined
01.2004 - 04.2005
International General Certificate of Secondary Education - undefined
01.2001 - 04.2002
IGCSE - undefined
Microsoft Certified Solutions Expert (MCSE), Computer Pride - undefined
Cisco Certified Network Associate (CCNA 200 – 301) Ongoing - undefined
Cisco Certified Network Professional Certification (CCNP ENCOR 305 – 401 - undefined
Skills
AND COMPETENCIESActive directory Call center operation (customer(AD) Azure Business management support)Channel and vendor Cloud architectures and Customer support, CRMManagement services SystemsE-mail andFile management and data back- IT equipment installation andUp configuration IT supportLocal area networks Network(LAN) design Network regulations NetworkingOffice tools: Word, ExcelRouter and switch Security Server hosting andPhone support management operations ManagementSystem and networkSystem administration security Technical supportUser management andAdministration Virus protection Windows
Hardware upgrades
Technical equipment inspection
Cost analysis
Wireless area networking
Helpdesk call support
Operating system management
Backup and recovery
Data recovery
Technical issues analysis
TCP/IP
Mac systems
Desktop support
Technical Support
Ticket support system management
Videoconferencing
Issue troubleshooting
Support scenario generation
Complaint resolution
Customer service expert
Business Development
Windows 10
Network diagnostics
Microsoft Outlook
Documentation and reporting
Risk mitigation planning
Quality assurance
Excellent Communication
Dependable and Responsible
Cultural Awareness
Analytical and Critical Thinking
Interpersonal Communication
Good Telephone Etiquette
Teambuilding
Planning and Coordination
Organization and Time Management
Affiliations
As an experienced IT professional, my passion is managing the entire electronic network of the company in line with the
company’s requirements using the latest technology, ensuring the hardware and software allows a business to function. I have a
solid appreciation of my responsibility to select the hardware and software, overseeing updates and system testing, hiring and
managing of IT staff, and creating and updating training materials. Experienced in articulating thoughts in a clear and concise
manner to a variety of backgrounds, and manage large, sometimes multiple, budgets with ease in connection with the company’s
vision to complement the various departments and support the organizational strategy. I also have an all-round appreciation of
the IT function. I am seeking a role that will broaden my functional and leadership skills where I can drive achievement, evaluate
emerging technologies and systems to enhance technology services or replace failing resources.
Certification
CCNA - Cisco Certified Network Associate
Timeline
IT Manager/Consultant - PMS Group Ltd
01.2010 - Current
IT Administrator - Bengi Miriti & Associates, BMA Associates
01.2009 - 01.2010
- Net@home Ltd
01.2007 - 01.2009
IT Intern - James Karanja, Kenya Medical Research Institute
01.2006 - 01.2007
Kenya School of Professional Studies - Diploma, Computer Engineering
01.2006 - 04.2007
Kenya School of Professional Studies - Certificate in Information Technology,
01.2005 - 04.2006
University of of Nairobi - Certificate in Purchasing & Supplies Management,
01.2004 - 04.2005
- International General Certificate of Secondary Education,
01.2001 - 04.2002
- IGCSE,
- Microsoft Certified Solutions Expert (MCSE), Computer Pride,
- Cisco Certified Network Associate (CCNA 200 – 301) Ongoing,
- Cisco Certified Network Professional Certification (CCNP ENCOR 305 – 401,