Jacobel Bau

• Managed time and test system resources to meet quality objectives and cost estimates.
• Applied advanced skill in triaging user feedback to resolve complex problems not covered by existing procedures or practices.
• Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
• Identified areas needing improvement to review with senior leadership and develop plans for improvement.
• Composed and edited work instructions for quality and test procedures.
• Contributed to project plans by providing time-scale estimates
• Conducted 150 user feedback triage processes a day
• Managed time and test system resources to meet quality objectives and cost estimates

Key Achievement: Countrywide seeding of 30,000 cases of Just Juicy and Fruitini

• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.
• Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
• Monitored sales team performance, analyzed sales data, and reported information to area managers.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Hired, supervised, and coached 32 employees on sales strategies to optimize performance.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns

Key Achievement: Increased the account's gross merchandise value from 10 million in March 2021 to 96 million in January 2022 with a retention rate of 92%.

• Managed accounts to retain existing relationships and grow share of business.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Created and implemented new business opportunities by utilizing strategic networking strategies.
• Monitored sales team performance, analyzed sales data and reported information to area managers.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Identified opportunities for growth within Machakos and Limuru territory and collaborated with sales teams to reach sales goal.

• Designed customized data collection models for specific visualization tasks.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Produced monthly reports using advanced Excel spreadsheet functions
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Maintained proficiency with the latest database technologies.
• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
• Created data analysis tools to allow teams and Project managers to query acquired information for unique details.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Delivered actionable insights like route improvement plans that led to a 10% increase in project revenue

• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Evaluated large datasets for quality and accuracy.
• Developed and executed data cleanup measures.
• Provided operational support for high-volume financial institution in fast-paced 24-hour work environment.

• Successfully utilized statistical techniques to interpret data, analyze results and produce comprehensive reports
• Evaluated complex data sets to identify and interpret trends and patterns
• Participated in training of team members to ensure increased worker efficiency and accuracy
• Maintained utmost confidentiality in handling information entrusted.
• Participated in requirements meetings and data mapping sessions to understand business needs.
• Developed tables, views and materialized views using SQL.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Transformed project data requirements into project data models.
• Trained employees on software to improve data management, monitored use and suggested improvements.

• Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
• Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
• Identified appropriate marketing channels and target customers for campaigns.
• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
• Attracted 45 new clients by creating and implementing innovative marketing strategies.