Jacob Chalo Mbuti
Nairobi
Summary
Experienced ICT and administrative professional with over 10 years in systems management, stakeholder engagement, policy compliance, and process improvement. Proven ability to manage sensitive cases, oversee project execution, mentor teams, and maintain high documentation integrity. Holds a Bachelor’s degree in Business Information Technology and demonstrates strong analytical, investigative, and decision-making skills aligned with regulatory standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Apple Trainer (East Africa)
Redington Ltd
08.2021 - Current
- Delivered structured Apple product training across East Africa for internal teams and external partners
- Developed documentation, managed client communication, and ensured compliance with Apple standards
- Collaborated with stakeholders to support smooth implementation of regional projects
Head of IT & Project Management
Valentis Health Ltd
03.2018 - 07.2021
- Led cloud-based system implementation to improve health data access, security, and efficiency
- Managed large teams on reconciliation and audit projects, reducing outstanding debt significantly
- Ensured compliance with data protection regulations and internal policies
- Created operational reports, supported audits, and enhanced stakeholder collaboration
Head of Technical & Business Development
MicroConseil International
07.2013 - 02.2018
- Managed Apple-certified service operations across East Africa
- Supervised technical teams and expanded service partners from 2 to 6 in the region
- Oversaw documentation and training aligned with Apple standards
IT & Business Development Assistant
Quintessentially Lifestyle Ltd
10.2010 - 06.2011
- Led IT systems implementation and maintenance
- Coordinated internal reporting, system upgrades, and stakeholder communications
Administrative Assistant
KCITI
01.1999 - 01.2008
- Managed administrative logistics, maintained records, and trained junior staff
- Delivered internal reports and supported business development presentations
Education
Bachelor of Business Information Technology - Upper Second Class
Strathmore University
Higher Diploma - IT Management
Institute of Management Information Systems (IMIS)
Certificate - Computer Repair and Maintenance
KCITI
Skills
- Visa and casework process management
- Complex document review and correspondence
- Stakeholder and client engagement
- Risk management and policy compliance
- Proficiency in Microsoft Office & digital tools
- Records & financial management
Certification
- Apple Certified Mac & iOS Technician
- Project Management & Monitoring and Evaluation
- FIBA Certified Basketball Coach
References
- John Wanjagi Gichanga, Head of Business Development, Nabo Capital, +254 722 895485, gichangaj@gmail.com
- Dr. Wycliffe Nandama, Managing Director, MEDS, +254 715 907912, wnandama@med.or.ke
Timeline
Apple Trainer (East Africa)
Redington Ltd
08.2021 - Current
Head of IT & Project Management
Valentis Health Ltd
03.2018 - 07.2021
Head of Technical & Business Development
MicroConseil International
07.2013 - 02.2018
IT & Business Development Assistant
Quintessentially Lifestyle Ltd
10.2010 - 06.2011
Administrative Assistant
KCITI
01.1999 - 01.2008
Bachelor of Business Information Technology - Upper Second Class
Strathmore University
Higher Diploma - IT Management
Institute of Management Information Systems (IMIS)
Certificate - Computer Repair and Maintenance
KCITI
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