Irene Wanjiku Wamethi
GATHIRUINI
Summary
Dynamic sales professional with a proven track record at Vuma Fibre, enhancing client relations and expanding customer bases through effective sales training and technical support. Excelled in customer service at NHIF Office, demonstrating exceptional assistance skills. Achieved significant client satisfaction by leveraging strong communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Sales Agent
Vuma Fibre
01.2024 - 11.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Assistant Intern
Prime Orthopedics and Sergicals
02.2023 - 01.2024
- Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
- Organized company files and created support system to decrease workload and increase productivity.
- Conducted regular audits of merchandise display standards against company guidelines, making necessary adjustments as needed.
- Provided exceptional support to fellow team members during peak hours or high-volume periods, ensuring smooth operations across all departments.
Customer Service
NHIF Office
08.2021 - 03.2022
- Provided outstanding customer service on phone and in person.
- Offered administrative and customer service support to customers.
- Kept accurate records to document customer service actions and discussions.
Education
Certificate - CERTIFICATE IN COMPUTER PACKAGES AND DRIVING
PETANNS INSTITUTE OF BUSINESS STUDIES
KIAMBU02-2020
Certificate - KENYA CERTIFICATE OF SECONDARY EDUCATION
KIGUMO SECONDARY SCHOOL
KOMOTHAI11-2015
CERTIFICATE - KENYA CERTIFICATE OF PRIMARY SCHOOL EDUCATION
KIAWAIRIA PRIMARY SCHOOL
KOMOTHAI11-2011
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
HOBBIES
- READING
- LISTENING TO MUSIC
- TRAVELLING
- SWIMMING
Languages
English, KIKUYU
Native language
KISWAHILI
Proficient
C2
Timeline
Sales Agent
Vuma Fibre
01.2024 - 11.2024
Sales Assistant Intern
Prime Orthopedics and Sergicals
02.2023 - 01.2024
Customer Service
NHIF Office
08.2021 - 03.2022
Certificate - CERTIFICATE IN COMPUTER PACKAGES AND DRIVING
PETANNS INSTITUTE OF BUSINESS STUDIES
Certificate - KENYA CERTIFICATE OF SECONDARY EDUCATION
KIGUMO SECONDARY SCHOOL
CERTIFICATE - KENYA CERTIFICATE OF PRIMARY SCHOOL EDUCATION
KIAWAIRIA PRIMARY SCHOOL
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