HELLEN CHERUTO MAIYO
Program Management
Eldoret, Uasin Gishu,30100
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Regional Manager
Kenya Red Cross Society
2017.04 - Current
- Mentored junior team members, fostering a positive work environment and promoting professional development.
- Increased stakeholder satisfaction through timely communication and effective coordination of resources.
- Monitored project timelines, ensuring all tasks were completed on schedule and within budget constraints.
- Maintained detailed records of all programs activities, providing accurate reporting as required by management or grantors.
- Facilitated regular team meetings, fostering open communication and collaborative problemsolving.
- Complied with local regulations and guidelines governing the implementation of regional programs.
- Conducted training sessions for staff members, enhancing their skills and knowledge base for better performance.
- Enhanced regional program efficiency by streamlining processes and implementing best practices.
- Led cross-functional teams to achieve program objectives, ensuring collaboration and shared goals.
- Negotiated with vendors to secure the best rates for program materials, saving on overall costs.
- Managed budgets and resources effectively, ensuring optimal allocation and cost control.
- Served as a liaison between different departments involved in regional projects, facilitating clear communication channels when needed.
- Implemented strategic improvements in response to regional needs assessments and stakeholder feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established strong relationships with community partners, increasing visibility and support for the programs offered.
- Collaborated closely with other Regional Program Coordinators to share best practices and improve overall effectiveness.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 9 locations.
- Established and maintained operational standards for [Number] locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Program Coordinator
Kenya Red Cross Society
2012.04 - 2017.03
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Tracked and reported expenses accurately to manage program budgets.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Organized and managed program development from conception through successful execution.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Optimized resource allocation by using data analysis techniques to determine the most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
- Facilitated programming by coordinating resources and deliverables between departments.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed and recommended policies and procedures for evaluating programs.
- Identified risks and developed mitigation plans.
- Supervised media programming team and provided feedback to drive quality programming.
Community Health Coordinator
Kenya Red Cross Society
2006.04 - 2012.03
- Worked closely with multidisciplinary teams to design comprehensive interventions addressing complex public health issues such as obesity or substance abuse prevention.
- Organized workshops and training sessions for community members on a variety of health-related topics, promoting preventative care practices.
- Provided technical assistance to partner organizations seeking to improve their capacity for delivering effective community-based services.
- Monitored program performance, making data-driven adjustments to optimize impact and effectiveness.
- Implemented evidence-based strategies to address social determinants of health within the community.
- Conducted needs assessments to identify gaps in service provision and inform program development.
- Enhanced access to healthcare services for underserved populations through collaboration with local organizations and stakeholders.
- Evaluated the success of implemented programs, utilizing findings to guide future efforts in improving community health outcomes.
- Contributed to the development of strategic plans and annual reports, highlighting successes and challenges in improving community health outcomes.
- Developed partnerships with local healthcare providers to increase access to care for vulnerable populations.
- Managed grant applications, securing funding for vital community health projects.
- Trained volunteers and staff members on best practices in community health outreach and education.
- Collaborated with schools, businesses, faith communities, and other organizations to create supportive environments that promote healthy behaviors.
- Informed policymakers about pressing concerns identified through community outreach, advocating for policies that support health equity.
- Recruited new partners from diverse sectors including academia government nonprofits private industry increasing reach collaborative impact.
- Improved community health outcomes by developing and implementing targeted programs and initiatives.
- Served as a liaison between public health departments and the communities they serve, fostering trust and open communication channels.
- Managed budgets for multiple concurrent projects while ensuring timely completion of deliverables.
- Educated public on preventive measures such as [Type] to improve community health and reduce medical emergencies.
- Coordinated community health events, resulting in increased awareness of available resources and improved public health literacy.
- Led outreach activities to target specific demographics and promote health initiatives.
- Set up community health education and promotion programs to reduce chronic conditions.
- Collaborated with external organizations to coordinate health and social services.
- Developed and maintained relationships with community partners to build program scope.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Participated in health promotion campaigns to raise awareness of health issues.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Collaborated with local organizations to expand health services and resources.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Developed and implemented training classes to educate team members and community residents.
Project Officer
Kenya Red Cross Society
2003.01 - 2006.02
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Gathered and organized supporting materials for meetings and project updates.
- Partnered with project team members to identify and quickly address problems.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
- Implemented quality control measures to minimize errors and maintain high standards throughout the project lifecycle.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Conducted post-project evaluations to identify areas for improvement and implement best practices in future initiatives.
- Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
- Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
- Spearheaded cost-saving initiatives by identifying inefficiencies in processes and recommending optimal solutions for improvement.
- Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
- Mentored junior team members to enhance their skills development and overall performance within the organization.
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
- Analyzed project data to identify trends and areas for improvement.
- Allocated project resources to drive productivity and maximize efficiency.
- Developed comprehensive project plans outlining scope, timeline, budget constraints, and risk mitigation strategies.
- Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
- Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
Clinical Instructor
University Of Eastern Africa, Baraton. Kapsabet
2002.01 - 2002.12
- Supervised students when administering medications to maintain patient safety.
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
- Provided immediate and constructive feedback to students individually and as group.
- Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
- Developed comprehensive lesson plans to cover essential clinical skills, techniques, and procedures.
- Enhanced patient care by providing clinical instruction for nursing students in various healthcare settings.
- Promoted critical thinking among nursing students by introducing complex case studies during lectures.
- Improved student performance with regular assessments and feedback on their clinical skills and knowledge.
- Provided nursing skill demonstrations for medication administration, dressing changes and clinical logs.
- Evaluated student progress through written exams, skill demonstrations, and clinical rotations, ensuring they met program requirements.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Health Unit Coordinator
Kendu Mission Hospital
1999.10 - 2001.12
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
Education
Bachelor of Science - Nursing- Registered Community Health Nurse
University of Eastern Africa, Baraton
Nandi Kenya09.1993
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Operational management
- Project Management
- Performance Management
- Staff Supervision
- Goals and performance
- Business development and planning
- Strategic development
- Interpersonal Communication
- Client Relationship Building
- Team Development
Languages
English
Native language
Timeline
Regional Manager
Kenya Red Cross Society
2017.04 - Current
Program Coordinator
Kenya Red Cross Society
2012.04 - 2017.03
Community Health Coordinator
Kenya Red Cross Society
2006.04 - 2012.03
Project Officer
Kenya Red Cross Society
2003.01 - 2006.02
Clinical Instructor
University Of Eastern Africa, Baraton. Kapsabet
2002.01 - 2002.12
Health Unit Coordinator
Kendu Mission Hospital
1999.10 - 2001.12
Bachelor of Science - Nursing- Registered Community Health Nurse
University of Eastern Africa, Baraton
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