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Dedicated and results-driven ICT Assistant with extensive experience in IT support, infrastructure management, and system administration. Proven expertise in diagnosing and resolving hardware and software issues, managing enterprise solutions such as Microsoft Intune, Azure, and O365, and optimizing network and security systems. Skilled in virtualized environments, backup and recovery strategies, and automation through Power Automate to enhance efficiency. Adept at providing technical support, troubleshooting network connectivity, and ensuring seamless communication through VoIP and video conferencing systems. Passionate about staying updated with emerging technologies to drive organizational efficiency and innovation.

Professional Summary
I am a multi-tasking and resourceful ICT professional with (12+) years experience in providing effective analysis of requests for information, systems enhancements, new systems as well as development of appropriate ICT infrastructure proposals. I possess a proven track record of supporting specialist ICT services, including operations support and performance.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.

Proven ICT Engineer with a track record of optimizing network infrastructure and enhancing security measures at ICRC. Skilled in network troubleshooting and fostering teamwork, I've significantly reduced system downtime and improved project delivery efficiency. Expert in deploying innovative IT solutions, I excel in driving operational excellence and user satisfaction through strategic planning and effective communication. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute ICT with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Harmit David

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ict assistant

ict attachment

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Diploma of Higher Education - information communication and technology

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ict assistant

ict attachment

Diploma of Higher Education - information communication and technology

KCSE -

KCPE -

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