Francis Munguti
ICT Support Professional
Mombasa
Summary
Professional Summary
I am a multi-tasking and resourceful ICT professional with (12+) years experience in providing effective analysis of requests for information, systems enhancements, new systems as well as development of appropriate ICT infrastructure proposals. I possess a proven track record of supporting specialist ICT services, including operations support and performance.
Overview
21
21
years of professional experience
8
8
Certifications
2
2
Languages
Work History
ICT Assistant
ICRHK (International Centre for reproductive health-Kenya)
1 2010 - Current
- End points and user support for over 100 users
- ICT support, password reset, user account creation on AD, Domain joining, managing Systems logs, email support and OS support
- Support the Organization's ICT project plan and execute them in line with the Organization's Objectives
- Plan Routine support visit to Drop inn centers, monitoring and managing WAN Point to Point interconnectivity, and maintenance of Cisco equipment
- Responsible for the Network administration, management of topology and architecture, TCP/IPv4 leases, DNS, DHCP and firewall
- Management and troubleshooting of User support hardware, Printers, Smart devices and Software service delivery
- IT inventory management, Server room User’s password and network folder sharing identity management
- Update Microsoft windows version of OS, Security updates and application software emerges
- Monitor system performance, and pfsense firewall management and carryout backups and Disaster recovery
- Assist in procuring new equipment and introduce new technology with the purpose of improving efficiency and growth
- Install, configure and monitor surveillance systems
- Support organization’s sensitive business online platforms, mpesa Accounts department user account management
- Schedule zoom meeting appointments for different groups and record the proceedings.
Data Assistant
ICRHK
09.2007 - 12.2009
- ART data entry in the comprehensive care Centre (CCC) Monitor patients with ADR for a possible substitution of ARVS
- Maintain a record of lost to follow up, transfer in, transfer out and death of patients
- Run queries in the database
- Assist in designing study questionnaires in consultation with data manager
- Retrieval of information as required by project staff
- Maintain accurate records of interviews, safeguarding the confidentiality of subjects as necessary.
Research Assistant
ICRHK
06.2007 - 07.2007
- Administer behavioral questionnaires
- Conduct in-depth interviews
- Carry out surveys to identify research areas and networking members for further understanding of the organizations activities
- Prepare activity reports
- Represent the organization in partner meetings and conferences
- Analyze findings and making contributions to the final project report.
Research Assistant
Wema Children’s Centre
10.2003 - 11.2003
- Explore multidimensional factors creating high-risk situations under which children find themselves in the streets
- Cultural, social factors that contribute to homelessness among children
- Challenges that children face in orphanages
- Whether orphanages in Mombasa district and its environs are sufficient to house abandoned children
- Investigate their problems on personal, social, legal and policy levels.
Education
Diploma in Cyber Security -
Online ongoing course
Cisco Certified Network Associate(CCNA) -
IAT
06.2015
Diploma in ICT (Credit) -
Institute of Advanced Technology(I.A.T)
Mombasa06.2011
A+ Certified Professional -
COMPTIA Online Course
Certificate in Computer applications -
White House Consultants
Mombasa01.2001
Kenya Certificate of Secondary Education -
Examination: K.C.S.E Grade C
Skills
Application support
Database Administration
Staff education and training
Helpdesk support
Software Installation
Network Administration
Hardware maintenance
Remote Support
Server Management
IT Documentation
Operating Systems Expertise
IT Procurement
Technical Troubleshooting
User Support
Hardware installations
Data Recovery
Staff education and training
Teamwork and Collaboration
Excellent Communication
Certification
• Certificate in data Collection
Achievements
- Together with a highly qualified team in 2021, I actively participated in configuration of staff clocking system, ICT server room biometric door security system and installed cctvs in critical security areas.
- Negotiated with safaricom for cheaper but yet reliable internet connection by 41% in 2017 at the time when internet fiber was all time high.
- Implemented laptop purchase guidelines to avert delays in procurement
- Upgraded workstations from Win XP to Win 7, win8 to win 10 and 11; office 2007 to 2010 to 2013 and later office 365.
- Involved in upgrading and implementing Win server 2003 to 2008 to 2012, Exchange 2007 to Exchange 2016
- Created helpdesk and modalities for problem solving.
- Created equipment tracking system for staff devices issued for project work.
Awards
- Awarded employee of the year 2023 and 2016 for exemplary teamwork and unwavering staff project support.
Referees
- Ms Irene Kiminza, Head of Finance and Admin., International Centre for reproductive health -Kenya, 0721218582
- Dr. Vernon Mochache, 0721217013, 0202179521/020 217951, Mombasa
- Mr. Peter Kariuki, Head of ICT Department, Institute of Advanced Technology, 0720981403, 2225047
Timeline
• Good Clinical Practice(GCP
11-2019
• Certificate in Project Management
09-2019
• Safaricom technology training for IT Managers
09-2017
• MEASURE Evaluation
02-2015
• Microsoft and adobe license solutions
08-2014
• Certificate in Advanced Dbase Administration
09-2009
• Certificate in SPSS,
06-2009
Data Assistant
ICRHK
09.2007 - 12.2009
• Certificate in data Collection
06-2007
Research Assistant
ICRHK
06.2007 - 07.2007
Research Assistant
Wema Children’s Centre
10.2003 - 11.2003
ICT Assistant
ICRHK (International Centre for reproductive health-Kenya)
1 2010 - Current
Diploma in Cyber Security -
Online ongoing course
Cisco Certified Network Associate(CCNA) -
IAT
Diploma in ICT (Credit) -
Institute of Advanced Technology(I.A.T)
A+ Certified Professional -
COMPTIA Online Course
Certificate in Computer applications -
White House Consultants
Kenya Certificate of Secondary Education -
Examination: K.C.S.E Grade C