Francis Munguti
ICT Support Professional
Mombasa
Summary
Professional Summary
I am a multi-tasking and resourceful ICT professional with (12+) years experience in providing effective analysis of requests for information, systems enhancements, new systems as well as development of appropriate ICT infrastructure proposals. I possess a proven track record of supporting specialist ICT services, including operations support and performance.
Overview
21
21
years of professional experience
8
8
Certifications
2
2
Languages
Work History
ICT Assistant
ICRHK (International Centre for reproductive health-Kenya)
1 2010 - Current
- End points and user support for over 100 users
- ICT support, password reset, user account creation on AD, Domain joining, managing Systems logs, email support and OS support
- Support the Organization's ICT project plan and execute them in line with the Organization's Objectives
- Plan Routine support visit to Drop inn centers, monitoring and managing WAN Point to Point interconnectivity, and maintenance of Cisco equipment
- Responsible for the Network administration, management of topology and architecture, TCP/IPv4 leases, DNS, DHCP and firewall
- Management and troubleshooting of User support hardware, Printers, Smart devices and Software service delivery
- IT inventory management, Server room User’s password and network folder sharing identity management
- Update Microsoft windows version of OS, Security updates and application software emerges
- Monitor system performance, and pfsense firewall management and carryout backups and Disaster recovery
- Assist in procuring new equipment and introduce new technology with the purpose of improving efficiency and growth
- Install, configure and monitor surveillance systems
- Support organization’s sensitive business online platforms, mpesa Accounts department user account management
- Schedule zoom meeting appointments for different groups and record the proceedings.
Data Assistant
ICRHK
09.2007 - 12.2009
- ART data entry in the comprehensive care Centre (CCC) Monitor patients with ADR for a possible substitution of ARVS
- Maintain a record of lost to follow up, transfer in, transfer out and death of patients
- Run queries in the database
- Assist in designing study questionnaires in consultation with data manager
- Retrieval of information as required by project staff
- Maintain accurate records of interviews, safeguarding the confidentiality of subjects as necessary.
Research Assistant
ICRHK
06.2007 - 07.2007
- Administer behavioral questionnaires
- Conduct in-depth interviews
- Carry out surveys to identify research areas and networking members for further understanding of the organizations activities
- Prepare activity reports
- Represent the organization in partner meetings and conferences
- Analyze findings and making contributions to the final project report.
Research Assistant
Wema Children’s Centre
10.2003 - 11.2003
- Explore multidimensional factors creating high-risk situations under which children find themselves in the streets
- Cultural, social factors that contribute to homelessness among children
- Challenges that children face in orphanages
- Whether orphanages in Mombasa district and its environs are sufficient to house abandoned children
- Investigate their problems on personal, social, legal and policy levels.
Education
Diploma in Cyber Security -
Online ongoing course
Cisco Certified Network Associate(CCNA) -
IAT
06.2015
Diploma in ICT (Credit) -
Institute of Advanced Technology(I.A.T)
Mombasa06.2011
A+ Certified Professional -
COMPTIA Online Course
Certificate in Computer applications -
White House Consultants
Mombasa01.2001
Kenya Certificate of Secondary Education -
Examination: K.C.S.E Grade C
Skills
Application support
Certification
• Certificate in data Collection
Achievements
- Together with a highly qualified team in 2021, I actively participated in configuration of staff clocking system, ICT server room biometric door security system and installed cctvs in critical security areas.
- Negotiated with safaricom for cheaper but yet reliable internet connection by 41% in 2017 at the time when internet fiber was all time high.
- Implemented laptop purchase guidelines to avert delays in procurement
- Upgraded workstations from Win XP to Win 7, win8 to win 10 and 11; office 2007 to 2010 to 2013 and later office 365.
- Involved in upgrading and implementing Win server 2003 to 2008 to 2012, Exchange 2007 to Exchange 2016
- Created helpdesk and modalities for problem solving.
- Created equipment tracking system for staff devices issued for project work.
Awards
- Awarded employee of the year 2023 and 2016 for exemplary teamwork and unwavering staff project support.
Referees
- Ms Irene Kiminza, Head of Finance and Admin., International Centre for reproductive health -Kenya, 0721218582
- Dr. Vernon Mochache, 0721217013, 0202179521/020 217951, Mombasa
- Mr. Peter Kariuki, Head of ICT Department, Institute of Advanced Technology, 0720981403, 2225047
Timeline
• Good Clinical Practice(GCP
11-2019
• Certificate in Project Management
09-2019
• Safaricom technology training for IT Managers
09-2017
• MEASURE Evaluation
02-2015
• Microsoft and adobe license solutions
08-2014
• Certificate in Advanced Dbase Administration
09-2009
• Certificate in SPSS,
06-2009
Data Assistant
ICRHK
09.2007 - 12.2009
• Certificate in data Collection
06-2007
Research Assistant
ICRHK
06.2007 - 07.2007
Research Assistant
Wema Children’s Centre
10.2003 - 11.2003
ICT Assistant
ICRHK (International Centre for reproductive health-Kenya)
1 2010 - Current
Diploma in Cyber Security -
Online ongoing course
Cisco Certified Network Associate(CCNA) -
IAT
Diploma in ICT (Credit) -
Institute of Advanced Technology(I.A.T)
A+ Certified Professional -
COMPTIA Online Course
Certificate in Computer applications -
White House Consultants
Kenya Certificate of Secondary Education -
Examination: K.C.S.E Grade C
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