GRACE WANGARI

• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

Achieved;

• Increase in number of sales by 15%
• Managed over 100 customers
• Managed over 50 customer calls per day

• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Partnered with project team members to identify and quickly address problems.
• Reported on status for each project to appropriate stakeholders.
• Documented project progress to fulfill project requirements and establish traceability.
• Updated customers and senior leaders on progress and roadblocks.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

Achievements:

• Organized several occasions to facilitate communication with customers directly to gather prudent data.
• Designed and implemented communication strategy placing organization as impactful and best ICT organization in region.
• Delivered 50% jump in customer satisfaction and significant improvement in service efficiency.
• Improved customer relations which lowered customer complaints by 30% that led to repeat business.

• Maintained and managed customer files and databases.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer calls and emails to answer questions about products and services.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Achievements:

• Managed at least 10 calls per day
• Enhanced customer relation with organization

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Worked closely with management teams to plan, develop and execute technical strategies.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with team members to achieve target results.

Achievements:

• Provided stable network 99% of time.
• Trained over 10 colleagues

• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Provided clerical support, addressing routine and special requirements.
• Sorted, organized and maintained files.
• Assisted with projects by applying strong analytical skills and studies.
• Developed social media content for Twitter, Instagram and Facebook.
• Collaborated with team to optimize workflow and achieve objectives.
• Researched and reviewed information in support of daily objectives.
• Generated reports detailing findings and recommendations.

Achievements:

• Managed over 10 calls per day