EMMANUEL KIBIEGON
Kericho
Summary
Highly motivated and proactive Business information Technologist with over 2 years of experience in system administration, IT support, system analysis, sales, and purchase analysis, as well as solid communication and negotiation skills and multitasking abilities in a fast-paced environment Technical/ Functional Expertise Proficiency in OS installations. i.e Windows, Linux Experience in Server administration Knowledge in database systems Excellent knowledge of Network Administration Knowledge in Cloud services Proficiency in sales techniques Experience in security management such as user access control Experience in customer-centric approaches Knowledge in customer relationship management (CRM) Excellent written and oral skills Continuous learning Key Skills Resource focus, Team player and good Communicator, building effective relationships, knowledge sharing, and Continuous Improvement Attention to detail, integrity, ability to work independently and proactively Excellent spreadsheet/ business skills, analytical and capacity to respond to problems creatively Resilience and rejection handling Ability to address arising issues and handle them accordingly
Overview
3
3
years of professional experience
Work History
Sales Executive
Cooperative Bank of Kenya
2023.11 - Current
- Develop trust-based relationships with customer base
- Assess customer needs and suggest suitable banking products and services
- Prepare sales presentations and promotional materials
- Stay up-to-date with current banking policies, regulations, and trends
- Gather customer feedback and provide innovative solutions to address their requirements
- Keep abreast of competitive product offerings available in the market
- Analyze customer portfolios and develop strategies to increase product uptake
- Communicate with management team on customer-centric initiatives
- Stay accountable for achieving sales targets and providing customer satisfaction
- Organize and attend corporate events to promote the bank’s services.
Assistant System Admin & IT
Kipchimatt Supermarket
Kericho
2022.03 - 2022.12
- Conducted regular system audits to identify and rectify security vulnerabilities reducing the risks of cyber threats and data breaches
- Installed, configured, and maintained operating systems, software applications, and peripheral devices for both desktop and laptop computers
- Carried out setup and maintenance of the company's local network and wide area network (WAN) ensuring smooth data transmission and connectivity
- Provided first-level technical support to end users via phone, emails, and in-person resolving hardware and software issues promptly to ensure minimal downtime
- Implemented data backup and recovery procedures ensuring business continuity and data integrity in case of hardware failures or disaster
- Collaborated with the IT team to plan and execute system upgrades and network infrastructure enhancements contributing to the organizational technological advancement
- Managing, monitoring and maintaining company database
- Making requested changes, updates and modification to database structures and data
- Ensuring database security, integrity, stability and system availability
- Maintaining database backup and recovery infrastructure
- Perform under limited supervision, maintain the liability of data and databases and also assist in developing and implementing standards for database maintenance and configuration.
Sales and Purchase Officer
Kipchimatt Supermarket
Kericho
2021.03 - 2022.02
- Cultivated and maintained strong client relationships, addressing inquiries and providing tailored solutions
- Identified and converted leads through effective market research and lead-generation techniques
- Developed a comprehensive understanding of products/services, enabling clear and persuasive communication with clients
- Delivered compelling sales presentations, effectively showcasing product value and resolving client queries
- Maintained detailed sales records, tracked progress toward sales targets, and generated comprehensive reports for management
- Negotiated contracts, and maintained positive supplier relationships
- Successfully sourced materials/products obtained competitive price quotes and made informed purchasing decisions
- Efficiently managed inventory levels, optimizing stock turnover while ensuring product availability
- Analyzed costs and implemented cost-saving strategies, contributing to overall budget efficiency
- Conducted thorough assessments of supplier performance, including delivery times and adherence to contractual obligations.
ICT Officer
County Government of Kericho
- Assisted end-users with technical issues, including hardware, software, and connectivity problems
- Carried out training and guidance to employees on the use of ICT resources and tools
- Configure, monitor, and maintain the organization's local area network (LAN) and wide area network (WAN) infrastructure
- Ensured proper functioning of computer hardware and software, including desktops, laptops, servers, printers, and networking equipment
- Performed routine maintenance, troubleshoot issues, and coordinate repairs or replacements as necessary
- Addressed network issues, to optimize performance, and ensure data security
- Carried network administration protocols such as Setting up and maintaining network infrastructure, including routers, switches, firewalls, and VPNs.
Education
Bachelor of Business Information Technology (BBIT) -
Meru University of Science and Technology
01.2021
Kenya Certificate of Secondary Education (KCSE) -
Kabianga High School
01.2015
Skills
- Proficiency in OS installations
- Windows
- Linux
- Experience in Server administration
- Knowledge in database systems
- Excellent knowledge of Network Administration
- Knowledge in Cloud services
- Proficiency in sales techniques
- Experience in security management such as user access control
- Experience in customer-centric approaches
- Knowledge in customer relationship management (CRM)
- Excellent written and oral skills
- Continuous learning
- Resource focus
- Team player and good Communicator
- Building effective relationships
- Knowledge sharing and Continuous Improvement
- Attention to detail
- Integrity
- Ability to work independently and proactively
- Excellent spreadsheet/ business skills
- Analytical capacity to respond to problems creatively
- Resilience and rejection handling
- Ability to address arising issues and handle them accordingly
- Business Networking
- Database Management
References
- Daniel Muteti, Coast Team Leader, Cooperative Bank, +254726346633
- Vincent Kiplangat, Manager, Kipchimatt supermarket, +254718670680
- Alex Korir, IT Supervisor, County Government of Kericho, +254711542976
Timeline
Sales Executive
Cooperative Bank of Kenya
2023.11 - Current
Assistant System Admin & IT
Kipchimatt Supermarket
2022.03 - 2022.12
Sales and Purchase Officer
Kipchimatt Supermarket
2021.03 - 2022.02
ICT Officer
County Government of Kericho
Bachelor of Business Information Technology (BBIT) -
Meru University of Science and Technology
Kenya Certificate of Secondary Education (KCSE) -
Kabianga High School
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