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Hi, I’m
GORDON AGII
Duty Manager
Nairobi,Nairobi
Summary
Proactive and meticulous supervisor with over two years of experience in tolling industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
11
years of post-secondary education
2
Languages
Work History
Moja Expressway CompanyNairobi
Toll Station Duty Manager
04.2022 - Current
Job overview
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Apollo Agriculture Limited Nairobi
Data Verification Agent
11.2021 - 03.2022
Job overview
- Transcribed data from Field Agent
- Verified data with high accuracy
- Communicated with the supervisor for issue resolution.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Presented feedback to management on customer service trends and improvement areas.
Nairobi City County GovernmentNairobi
Intern Economic Planning
09.2021 - 11.2021
Job overview
- Involved in Monitoring and Evaluation of county projects
- Conducted quantitative and qualitative data collection, coding, and analysis
- Contributed to the baseline summary of county development plans
- Assisted in office administration.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
ALX AfricaNairobi
Certificate from Software Engineering
06.2023 - Current
Technical University of KenyaNairobi
Bachelor of Technology from Applied Statistics
09.2016 - 03.2022
Chianda High SchoolBondo
Kenya Certificate of Secondary Education
02.2012 - 11.2015
National Research Fund
Certificate Of Data Science With Python from Machine Learning And Data Visualization
07.2021 - 05.2021
Kiwan Computer CollegeOngata Rongai
Certificate of Computer Applications
05.2016 - 04.2017
Skills
ICT Competence
Qualitative and Quantitative Research
Interpersonal skills
Flexibility
Team player
Customer Service
Written and oral communication
Software
Python
SQL
Advanced Excel
Interests
Travelling
Reading
Team Building
Timeline
ALX Africa
Certificate from Software Engineering
06.2023 - Current
Toll Station Duty Manager
Moja Expressway Company
04.2022 - Current
Data Verification Agent
Apollo Agriculture Limited
11.2021 - 03.2022
Intern Economic Planning
Nairobi City County Government
09.2021 - 11.2021
National Research Fund
Certificate Of Data Science With Python from Machine Learning And Data Visualization
07.2021 - 05.2021
Technical University of Kenya
Bachelor of Technology from Applied Statistics
09.2016 - 03.2022
Kiwan Computer College
Certificate of Computer Applications
05.2016 - 04.2017
Chianda High School
Kenya Certificate of Secondary Education
02.2012 - 11.2015