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GORDON AGII
Duty Manager
Nairobi,Nairobi
Summary
Proactive and meticulous supervisor with over two years of experience in tolling industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
11
years of post-secondary education
2
Languages
Work History
Moja Expressway CompanyNairobi
Toll Station Duty Manager
04.2022 - Current
Job overview
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Apollo Agriculture Limited Nairobi
Data Verification Agent
11.2021 - 03.2022
Job overview
- Transcribed data from Field Agent
- Verified data with high accuracy
- Communicated with the supervisor for issue resolution.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Presented feedback to management on customer service trends and improvement areas.
Nairobi City County GovernmentNairobi
Intern Economic Planning
09.2021 - 11.2021
Job overview
- Involved in Monitoring and Evaluation of county projects
- Conducted quantitative and qualitative data collection, coding, and analysis
- Contributed to the baseline summary of county development plans
- Assisted in office administration.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
ALX AfricaNairobi
Certificate from Software Engineering
06.2023 - Current
Technical University of KenyaNairobi
Bachelor of Technology from Applied Statistics
09.2016 - 03.2022
Chianda High SchoolBondo
Kenya Certificate of Secondary Education
02.2012 - 11.2015
National Research Fund
Certificate Of Data Science With Python from Machine Learning And Data Visualization
07.2021 - 05.2021
Kiwan Computer CollegeOngata Rongai
Certificate of Computer Applications
05.2016 - 04.2017
Skills
ICT Competence
undefinedSoftware
Python
SQL
Advanced Excel
Interests
Travelling
Reading
Team Building
Timeline
ALX Africa
Certificate from Software Engineering
06.2023 - Current
Toll Station Duty Manager
Moja Expressway Company
04.2022 - Current
Data Verification Agent
Apollo Agriculture Limited
11.2021 - 03.2022
Intern Economic Planning
Nairobi City County Government
09.2021 - 11.2021
National Research Fund
Certificate Of Data Science With Python from Machine Learning And Data Visualization
07.2021 - 05.2021
Technical University of Kenya
Bachelor of Technology from Applied Statistics
09.2016 - 03.2022
Kiwan Computer College
Certificate of Computer Applications
05.2016 - 04.2017
Chianda High School
Kenya Certificate of Secondary Education
02.2012 - 11.2015
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