DERRICK RESA NDUBI
Summary
Dynamic professional with extensive experience at AAR Insurance Kenya Limited, excelling in business development and relationship management. Proven track record in driving growth through strategic partnerships and effective team leadership. Skilled in market research and reporting, consistently enhancing customer satisfaction and loyalty while achieving premium targets.
Overview
23
23
years of professional experience
Work History
Acting Branch Manager
AAR Insurance Kenya Limited
Eldoret, Kenya
12.2025 - Current
- Managed daily operations and staff performance in a fast-paced retail environment.
- Coordinated branch marketing initiatives to enhance local brand visibility.
- Analyzed sales reports to identify trends and improve product offerings.
- Facilitated regular team meetings to discuss goals and address concerns.
- Ensured compliance with company policies and procedures across all operations.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created reports summarizing operational performance metrics for senior management review.
- Designed sales and service strategies to improve revenue and retention.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Senior Business Development Officer
AAR Insurance Kenya Limited
Eldoret, Kenya
03.2023 - Current
- Developed strategic partnerships to enhance market reach and business growth.
- Conducted market analysis to identify new opportunities and trends.
- Collaborated with cross-functional teams to drive project initiatives and align objectives.
- Designed and implemented business development strategies for targeted client segments.
- Engaged with stakeholders to gather feedback and refine service offerings.
- Led negotiations for contracts, ensuring favorable terms for the organization.
- Presented proposals to executive leadership, showcasing innovative solutions for clients.
- Organized events such as trade shows or conferences to promote products or services.
- Created detailed reports on sales performance metrics for senior management review.
- Analyzed market trends and identified potential opportunities for growth.
- Negotiated terms with prospective clients to secure contracts and maximize profitability.
- Coordinated cross-functional teams from various departments to collaborate on projects effectively.
- Monitored progress against goals to ensure that objectives are met in a timely manner.
- Developed product positioning strategies for various products or services in different markets.
- Maintained up-to-date knowledge of industry developments, competitor activity, and customer preferences.
- Managed client relationships to maintain and increase long-term business opportunities.
- Implemented best practices for lead generation, conversion optimization, and customer retention.
- Developed comprehensive presentations and proposals for potential clients.
Agency Manager
Jubilee Health Insurance Limited
Eldoret, Kenya
07.2022 - 02.2023
- Led team in developing comprehensive health insurance plans for clients.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated training sessions for staff on insurance products and services.
- Implemented strategies to enhance operational efficiency in service delivery.
- Oversaw compliance with industry regulations and company policies.
- Managed staff of 15 employees by providing direction, training and feedback.
Unit Manager - Business Development
UAP Insurance
06.2019 - 06.2022
- Led a team of 55 direct sales agents, enhancing productivity and achieving premium targets consistently.
- Recruited, trained, and motivated agents to drive business acquisition aligned with strategic goals.
- Developed and implemented business plans to meet company objectives and premium targets.
- Conducted ongoing productivity assessments and reported results in accordance with company standards.
- Ensured all received funds were transmitted gross without deductions, adhering to credit policies.
- Oversaw operations of recruitment, training, supervision, and motivation of sales agents.
- Achieved significant business growth by supporting potential acquisitions through effective team management.
Agency Manager- Business Development
Jubilee Insurance Company of Kenya
04.2016 - 07.2019
- Recruited and trained unit managers and medical sales agents for effective appointments as medical sales representatives.
- Developed total account revenue by creating strategies to penetrate existing portfolios and new markets.
- Conducted regional sales trips within budget to enhance account maintenance and identify retail business opportunities.
- Built strong relationships with portfolio accounts by advising on various insurance products.
- Secured competitive accounts through comprehensive market research and timely reporting.
- Sourced new markets to generate additional business for the insurance company.
- Motivated and supervised insurers' managers and medical sales agents to promote growth in medical insurance business.
- Ensured timely payment of installments and renewal premiums for agency business in Uasin Gishu region.
Sales Agent
Jubilee Insurance Company of Kenya
04.2013 - 04.2016
- Prospecting for customers from different places.
- Making presentations on the company's products to potential clients.
- Closing sales.
- Assisting the clients in filling the insurance proposal forms.
- Building, maintaining and growing relationships with the customers and Attending to customer complaints to ensure customer satisfaction.
Operations and Sales Representative
Locate Group Limited
01.2012 - 01.2013
- Distribution of the monthly publication to whole sale and retail assemblies.
- Sourcing for clients to advertise in the company magazine primarily vehicle and land.
- Ensuring timely and quality production of the magazine as per company standard.
- Giving the company daily, weekly and monthly reports on sales and activity.
- Carrying out market survey on customer needs and trends.
Operations and Sales Representative
Pestgon Ltd
01.2011 - 01.2012
- Promoting pest control products and services sales in Kitale and entire Trans Nzoia and Uasin Gishu region and following up on clients and institutions to make sure that pest control services that were carried out were effective and that the review dates are honored.
Apprentice Line Technician
Titans Avionics Limited
09.2002 - 03.2004
Education
International Diploma in Insurance - Insurance
Cambridge International College
Attique House, St Brelade, Jersey JE3 8FP, Britain01.2026
Diploma in Aeronautical Engineering -
Trans Eastern Airlines Aviation College
01.2004
Kenya Certificate of Secondary Education -
Highway Secondary School
01.1998
Skills
- Leadership and supervision
- General management
- Relationship management
- Business development
- Market research
- Customer relations
- Reporting
- Communication skills
- ICT competence
References
- Available upon request
Personal Information
Date of Birth: 11/19/80
Timeline
Acting Branch Manager
AAR Insurance Kenya Limited
12.2025 - Current
Senior Business Development Officer
AAR Insurance Kenya Limited
03.2023 - Current
Agency Manager
Jubilee Health Insurance Limited
07.2022 - 02.2023
Unit Manager - Business Development
UAP Insurance
06.2019 - 06.2022
Agency Manager- Business Development
Jubilee Insurance Company of Kenya
04.2016 - 07.2019
Sales Agent
Jubilee Insurance Company of Kenya
04.2013 - 04.2016
Operations and Sales Representative
Locate Group Limited
01.2012 - 01.2013
Operations and Sales Representative
Pestgon Ltd
01.2011 - 01.2012
Apprentice Line Technician
Titans Avionics Limited
09.2002 - 03.2004
International Diploma in Insurance - Insurance
Cambridge International College
Diploma in Aeronautical Engineering -
Trans Eastern Airlines Aviation College
Kenya Certificate of Secondary Education -
Highway Secondary School