George Njoroge
NAIVASHA
Summary
Dynamic professional with extensive experience at Equity Bank (Kenya) Limited, excelling in channel strategy and relationship management. Proven track record in driving sales growth and enhancing customer satisfaction through innovative digital payment solutions. Adept at performance monitoring and fostering team development, consistently achieving key performance indicators.
Overview
16
16
years of professional experience
Work History
Branch Channels Supervisor
Equity Bank (Kenya) Limited
04.2024 - 05.2025
- Managed and nurtured relationships with key channel partners to drive business growth and enhance customer satisfaction.
- Developed and implemented channel strategies that increased sales revenue and market penetration in the Naivasha region.
- Monitored channel performance metrics and provided regular reports to senior management to inform strategic decision-making.
- Trained and mentored junior relationship officers to improve client engagement and service delivery within channels.
Branch Payments Supervisor
Equity Bank (Kenya) Limited
07.2020 - 04.2024
- Championing recruitment, activation and engagement of quality payment partners within the branch jurisdiction
- Championing digitization of payments solutions to offer convenience and increase market penetration
- Championed the banks’ payment brand visibility through strategic branding and relationship management
Senior Relationship Officer Acquiring
Equity Bank (Kenya) Limited
01.2014 - 07.2020
- Implementation of Financial Services Deepening Program on cashless payments
- Acquired strong leadership and analytical skills in my various assignments
- Championed exponential growth of cashless business in Naivasha area
- Shared market intelligence reports leading to business decisions with growth impact
- Championed increased consumption of banks products through cross selling and Marketing
- Achievement of the various Key Performance Indicators set by the Bank
- Risk control against both internal and external fraud
Relationship Officer Operations
Equity Bank (Kenya) Limited
01.2010 - 01.2014
- Learnt and performed bank operations roles in compliance with the Policies and Procedures
- Preparation of progress and customer service weekly and quarterly reports
- Achievement of the various Key Performance Indicators set by the Bank
- Preparation and presentation of Motivation and training sessions to achieve set targets
Bank Sales Agent
Equity Bank (Kenya) Limited
05.2010 - 08.2010
- Marketing Banks’ products
- Progress reporting to the branch manager
- Orientation in to the bank’s general products and services
Attachee
Ministry of youth affairs, Gender and sports - Murang’a East District Office
05.2009 - 08.2009
- Monitoring and evaluation of Kazi Kwa Vijana program, prepared progress reports and recommendations on Ministry’s’ Thematic Areas
- Organized and facilitated seminars for sensitizing the youth on engagement in self-employment activities, and Inter-district polytechnics sports events
- Adult Class teaching, facilitating of health talks and motivational talks to the learners
Education
Bachelor of Arts degree - Community Development
Moi University
12-2010
Kenya Certificate of Secondary Education -
Kiaguthu Boys School
11-2004
Form Two -
Naaro High School
11-2001
Kenya Certificate of Primary Education -
Matu Primary School
11-1999
Skills
- Channel strategy
- Performance monitoring
- Relationship management
- Sales forecasting
- Digital payments
- Customer service
Self Development Skills
- STRATEGIC HUMAN RESOURCE MANAGEMENT, short course, East African Vision Institute
- DISASTER MANAGEMENT, short course, Action in Africa International Centre
- HIV/AIDS MANAGEMENT, short course, East African Vision Institute
- COMPUTER SKILLS, MS-word, MS-windows, Excel, MS-Access, Internet, Publisher
- FIRST AID SKILLS, course certificate, St John Ambulance Kenya
General
St John Ambulance Kenya (Moi university division), Sergeant and corporal of Operations, Won the prize of the best first aider in Rift-valley region in the year 2008., Organized various successful community services events., Acquired leadership and mobilization skills.
References
- PATRICK MUNJOGU, Business Growth & Development Manager, Equity Bank , 0722775019, patrick.munjogu@equitybank.co.ke
- PETER KIBE, Marketing Manager, Equity Bank, P.o. Box 4898, 01002, 0722790514, peterkibe.kibe@gmail.com
- FLORENCE NDERITU,Relationship Manager Operations, Equity Bank, 0722457817, florence.nderitu@equitybank.co.ke
Languages
- English
- Kiswahili
- Kikuyu
Attributes
- A team player
- Self-driven and reliable at work
- Ability to work under no or minimum supervision
- Appreciative of positive criticism and readiness to learn
Personal Information
- ID Number: 24170794
- Date of Birth: 01/15/86
- Nationality: Kenyan
Timeline
Branch Channels Supervisor
Equity Bank (Kenya) Limited
04.2024 - 05.2025
Branch Payments Supervisor
Equity Bank (Kenya) Limited
07.2020 - 04.2024
Senior Relationship Officer Acquiring
Equity Bank (Kenya) Limited
01.2014 - 07.2020
Bank Sales Agent
Equity Bank (Kenya) Limited
05.2010 - 08.2010
Relationship Officer Operations
Equity Bank (Kenya) Limited
01.2010 - 01.2014
Attachee
Ministry of youth affairs, Gender and sports - Murang’a East District Office
05.2009 - 08.2009
Bachelor of Arts degree - Community Development
Moi University
Kenya Certificate of Secondary Education -
Kiaguthu Boys School
Form Two -
Naaro High School
Kenya Certificate of Primary Education -
Matu Primary School