Joseph Edwin Mwangi Wanjaga

• Established and maintained strong relationships with clients to drive customer loyalty and retention.

• Developed and implemented strategic initiatives to enhance business growth opportunities.
• Conducted market research to identify emerging trends and customer needs for service improvement.
• Collaborated with cross-functional teams to streamline processes and optimise operational efficiency.
• Established and maintained strong relationships with clients to drive customer loyalty and retention.
• Analysed competitive landscape to inform strategic decision-making and identify market opportunities.

• Complied with relevant regulatory processes with comprehensive understanding of risk management.
• Collaborated with internal stakeholders to optimise operational delivery.
• Analysed customer feedback, made necessary improvements in service delivery.
• Organised team meetings, facilitated effective communication among members.
• Coordinated operational processes to streamline workflow and improve service delivery.

In charge of the cash department both the personnel and cash management in various areas including Intra Day Safe, ATMs, and Reserve cash.

• Maintained comprehensive records of claims activity using dedicated software to streamline data retrieval.