Joseph Edwin Mwangi Wanjaga
Nairobi,Nairobi Province
Summary
Organized and with a personal drive committed to achieving set goals and targets.
Great communication skills and good client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Business Growth and Development Manager
Equity Bank Kenya Limited
Nairobi, Nairobi Province
2024.01 - 2025.12
- Established and maintained strong relationships with clients to drive customer loyalty and retention.
Business Growth and Development Manager
Equity Bank Kenya Limited
Nairobi, Nairobi Province
2019.02 - 2023.12
- Developed and implemented strategic initiatives to enhance business growth opportunities.
- Conducted market research to identify emerging trends and customer needs for service improvement.
- Collaborated with cross-functional teams to streamline processes and optimise operational efficiency.
- Established and maintained strong relationships with clients to drive customer loyalty and retention.
- Analysed competitive landscape to inform strategic decision-making and identify market opportunities.
Relationship Manager Operations
Equity Bank Kenya Limited
Nairobi, Nairobi Province
2013.01 - 2019.01
- Complied with relevant regulatory processes with comprehensive understanding of risk management.
- Collaborated with internal stakeholders to optimise operational delivery.
- Analysed customer feedback, made necessary improvements in service delivery.
- Organised team meetings, facilitated effective communication among members.
- Coordinated operational processes to streamline workflow and improve service delivery.
Senior relationship Officer Cash
Equity Bank Kenya Limited
Mwingi, Kitui
2009.03 - 2013.02
In charge of the cash department both the personnel and cash management in various areas including Intra Day Safe, ATMs, and Reserve cash.
Bank teller/Clearing officer
Equity Bank Kenya Ltd
Karatina , Nyeri
2006.06 - 2009.07
Claims Department-Data Clerk
United Insurance Company Limited
Nairobi, Nairobi Province
2005.02 - 2006.05
- Maintained comprehensive records of claims activity using dedicated software to streamline data retrieval.
Education
High Diploma IMIS - Management of information systems
Strathmore Univesity
Nairobi, Nairobi Province 2001.01 - 2002.03
Diploma in IMIS - Management of information systems
Strathmore University
Nairobi, Nairobi Province 2000.08 - 2002.08
KSCE -
Kiambu High School
Kiambu, Kiambu District 1994.01 - 1998.10
Skills
1 Budgeting and forecasting
2 Leadership and management skills
3 Ability to enforce compliance and understanding of necessary legal and regulatory documents
4 Good people management skills
5 excellent communication skills
Referees:
1. George Mwangi Kamau
Equity Bank Limited
Head Custodial Department
0763859141
2. Philip Nthumo
BDGM Mwingi Branch
0722921894
3. Charles Wangondu
Director Samco Ltd
0721562740
Timeline
Business Growth and Development Manager
Equity Bank Kenya Limited
2024.01 - 2025.12
Business Growth and Development Manager
Equity Bank Kenya Limited
2019.02 - 2023.12
Relationship Manager Operations
Equity Bank Kenya Limited
2013.01 - 2019.01
Senior relationship Officer Cash
Equity Bank Kenya Limited
2009.03 - 2013.02
Bank teller/Clearing officer
Equity Bank Kenya Ltd
2006.06 - 2009.07
Claims Department-Data Clerk
United Insurance Company Limited
2005.02 - 2006.05
High Diploma IMIS - Management of information systems
Strathmore Univesity
2001.01 - 2002.03
Diploma in IMIS - Management of information systems
Strathmore University
2000.08 - 2002.08
KSCE -
Kiambu High School
1994.01 - 1998.10