Hi, I’m
Fred Nyamasyo
Nairobi
Summary
Accomplished Information Technology (IT) Professional with over fifteen (15) years of progressive and responsible experience, demonstrating a remarkable track record in successfully delivering strategic IT projects and impactful solutions across diverse sectors, including financial, hospitality, and international non-governmental organizations (iNGO). Extensive expertise in conceptualizing and implementing technical solutions for intricate challenges, particularly in the domains of business systems, network infrastructure, architecture, and analytics. Proficient in various software applications, Enterprise Resource Planning (ERP) systems such as NetSuite, Customer Relationship Management (CRM) like Salesforce. Demonstrated leadership capabilities in guiding teams to deliver projects within specified timeframes and budget constraints. Proactive manager, adept team builder, and tactical planner with the skill to establish and foster solid working relationships at the strategic level. Capable of translating business requirements into precise technical specifications.
Overview
17
years of professional experience
Work History
Innovations for Poverty Action (IPA) – Kenya
Regional Technology Associate Manager
11.2014 - Current
Job overview
- Worked with the Regional Director, regional Country Directors, and other stakeholders to understand and document regional and country business needs and available staff and financial resources
- Maintained knowledge of evolving technology trends and potential relevance to IPA’s mission and operations
- Collaborated with the global IT staff to advocate for regional priorities
- Participated in and assisted in developing global, regional, and country-level technology strategies and architecture covering infrastructure, security, information systems, data, governance, project management, and change management
- Partnered with global technology teams to develop and adapt technology services catalog to the region
- Enabled technology to support business process automation
- Planned and executed global, regional, and country technology projects and system implementations in the region in an organized and effective manner
- Ensured successful delivery of effective global, regional, and country technology projects to regional stakeholders
- Represented regional requirements and business needs in global system planning and delivery
- Established and maintained documentation, analyses, scopes, goals, timelines, resources, and deliverables that support regional and country technology projects
- Developed training plans and materials
- Delivered trainings for technology and other staff
- Ensured the smooth running of the IT operations in the country offices, including user support, infrastructure, asset management, information systems, security operations, business continuity, identity services, communications, networks, and connectivity to defined standards and metrics
- Responded to and managed regional operational technology events such as outages or security compromises
- Drove operational excellence through ITSM best practices using the ITIL framework
- Provided reporting of technology operations to regional and global stakeholders
- In partnership with global technology team defined and maintained current, accurate, and relevant regional technology documentation
- Ensured and oversaw the maintenance of documentation by regional country technology staff
- Developed, implemented, reviewed, and enhanced new IT procedures and processes
- Participated in the development of global technology policies
- Developed regional and country technology policies as needed
- Tracked and drove regional staff compliance with technology policies.
Pangoni Beach Resort and Spa
ICT Manager
06.2012 - 10.2014
Job overview
- Managed information technology and computer systems
- Planned, organized, controlled, and evaluated IT and electronic data operations
- Managed IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
- Designed, developed, implemented, and coordinated systems, policies, and procedures
- Ensured security of data, network access, and backup systems
- Acted in alignment with user needs and system functionality to contribute to organizational policy
- Skilled at working independently and collaboratively in a team environment.
- Identified problematic areas and implemented strategic solutions in time
- Audited systems and assessed their outcomes
- Preserved assets, information security, and control structures
- Handled annual budget and ensured cost effectiveness.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
The Tamarind Group Ltd
Database Administrator
01.2007 - 05.2012
Job overview
- Performed installation, configuration, management, and maintenance of Materials Control, Sun Systems, Micros Fidelio Suite 7/8 and Micros POS Server/Client Workstations and Windows Operating Systems
- Established the needs of users and monitored user access and security
- Monitored performance and managed parameters to provide fast responses to front-end users
- Mapped out the conceptual design for a planned database, installed and tested new versions of the database management system (DBMS), and maintained data standards, including adherence to the Data Protection Act
- Considered both back-end organization of data and front-end accessibility for end-users and refined the logical design so that it could be translated into a specific data model, further refining the physical design to meet system storage requirements
- Wrote database documentation, including data standards, procedures, and definitions for the data dictionary (metadata) and controlled access permissions and privileges
- Developed, managed, and tested backup and recovery plans and ensured that storage and archiving procedures were functioning correctly
- Communicated regularly with technical, applications, and operational staff to ensure database integrity and security
- Commissioned and installed new applications and customized existing applications to make them fit for purpose.
Education
University of East London, East London
Master of Science from Computer Science
08.2025
Bharat Vidyapeeth Deemed University, Pune, India
Bachelor of Science from Computer Applications
07.2006
Skills
- Software Development
- Network Administration
- API Development
- Information Security
- Agile methodologies
- Data analysis
- Database management
- DevOps practices
- ITIL framework
- Project management
- System integration
- Technical troubleshooting
- Cloud computing
- System Optimization
- Help Desk Support
- Interpersonal Skills
Accomplishments
- Business Process Management: Successfully implemented a business process management system in Innovations for Poverty Action (IPA) East Africa which later scaled up to a global level. The adoption of ProcessMaker Enterprise and roll out of workflow processes in more than twenty (20) country offices significantly enhanced operational efficiency and standardization across diverse locations.
- Device Management System: Led the implementation of the Kaseya device management system across East Africa, empowering the organization with centralized and effective management of IT infrastructure and resources.
- Enhanced Security Posture: Played a pivotal role in supporting the implementation of standard device naming, full disk encryption using BitLocker through Bitdefender, and multi-factor authentication (MFA) in the region. These initiatives significantly bolstered the organization's security posture and data protection measures.
- Deployment of Anti-Malware Solution: Played a key role in facilitating the successful implementation of anti-malware solution (Bitdefender) in the region, enhancing the organization's security posture against cyber threats and malicious activities.
- Network Infrastructure Rollout: Provided valuable support in the rollout of Cisco Meraki Network Appliances and Wireless Access Point (WAP) devices in the region, and actively participated in report review, contributing to the enhancement and optimization of the organization's network infrastructure.
- Global Helpdesk System: Provided implementation and support for the Global helpdesk system, (FreshDesk) ensuring seamless IT support services for the organization on a global scale.
- Leadership and Mentorship: Lead, support, and mentor a team of six (6) IT support staff across the region, fostering a collaborative and high-performing team environment, and ensuring the delivery of efficient IT support services.
Awards
- New Horizon Computer Learning Centers - Cisco Certified Network Associate (CCNA) Routing and Switching - Certification (12/2017)
- ProcessMaker University - ProcessMaker Advanced Architect - Certification (11/2019)
References
- Suleiman Asman, sasman@poverty-action.org, +254726424790
- Clayton Ndoro, cndoro@poverty-action.org, +44 7733 158446
Timeline
Regional Technology Associate Manager
Innovations for Poverty Action (IPA) – Kenya
11.2014 - Current
ICT Manager
Pangoni Beach Resort and Spa
06.2012 - 10.2014
Database Administrator
The Tamarind Group Ltd
01.2007 - 05.2012
University of East London
Master of Science from Computer Science
Bharat Vidyapeeth Deemed University
Bachelor of Science from Computer Applications
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