Fiona Dilip
Nairobi
Summary
Results-driven Supply Chain and Procurement Manager with over 2 years of experience in streamlining supply chain operations and enhancing store management. Expertise in cost reduction, demand forecasting, and inventory control has led to significant improvements in production efficiency. Recognized for strong problem-solving skills, effective communication, and leadership in cross-functional teams. Certified member of the Kenya Institute of Supplies Management (KISM), dedicated to fostering continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Store manager
Al Jamia Tus Saifiyah Campus
01.2022 - 07.2024
- Oversee day-to-day operations of stores, butchery and vegetables departments, including order processing, and staff supervision
- Implemented a new inventory tracking system that reduced stock discrepancies by 80%
- Managed a team of 12 staffs providing training and guidance to improve productivity and compliance with safety standards
- Trained and mentored new staff, fostering a culture of continuous improvement and safety awareness
- Collaborated with purchasing team to fulfill orders and resolve any issues related to stock availability
- Supervised the receiving, storing and issuing maintaining a high level of order accuracy
- Conducted regular audits of inventory and resolved any discrepancies in timely manner
- Have been able to control and manage stock for three departments simultaneously and reduce discrepancies by 90%
- Enhanced inventory efficiency by streamlining and introducing lean inventory management practices, reducing excess stock by 30% and minimizing waste
- Team leadership, led a team of 12 staffs achieving 80% increase in productivity
- Understand how Saifey POS system works for smooth inventory management
- Managed inventory database, ensuring accurate records of stock levels and movement
Head of Ishop Department
JC Express Logistics Limited
08.2021 - 12.2021
- Company Overview: Ishop is a shopping concierge and delivery service, that provides you the best solution for shipping items from around the world to your doorstep
- Seamless coordination with the outdoor sales and marketing team
- Increase Ishop customer registration
- Improve Ishop brand in the market
- Improve online marketing
- Verify payment from clients before delivery
- Receiving and issuing of Ishop package
- Inspection to ensure goods received are in good condition and the manifest number matches the airwaybill number
- Handle and address customers complain
- Prepare quotations for assisted purchasing
- Ishop is a shopping concierge and delivery service, that provides you the best solution for shipping items from around the world to your doorstep
- Understood how drop shipping works, how to calculate freight and duty if applicable
- Understood and maintained quality customer relation
- Managed to increase number of shipments coming in
- Trained five newly hired staff members
Administrator/ Customer Relations
JC Express Logistics Limited
03.2021 - 08.2021
- Reviewing all contracts and pricing and ensuring proper maintenance and serving as primary liaison with corporate clients
- Immediate supervisor to the dispatch team
- Handling international shipping
- Maintain and update database of all contracts with supplier’s and our corporate clients
- Receive and forward communication to perspective teams
- Coordinate with human resource to handle personnel
- Work with accountant to manage suppliers/clients to make payments, track receipts and renewal of contracts
- Source for suppliers and manage relationship
- Handling petty cash
- Coordinate to ensure that regulatory requirements are in order e.g., Permits
- Draft official letters or correspondences on behalf of company
- Create regular performance reports for management
- Perform Clerical duties such as filing, answering inbound and outbound calls
- Assist the sales and marketing team in social media marketing and making cold calls to potential clients
- Effective delivery of work within the set standards while maintaining high quality standard
- Successfully and diligently performed duties designated under my position
Logistics and Transport manager
JC Express Logistics Limited
03.2021 - 08.2021
- Making sure motorbike/vehicle are properly maintained
- Ensuring inspection of the motorbike/ vehicle is done regularly
- Arranging repairs and routine maintenance of motorbike/vehicle
- Keeping schedules and organizing team members
- Direct optimize and coordinate full order cycle
- Maintain metrics and analyze data to assess performance and implement improvements
- Consistently met cost, productivity, and timeliness targets
- Improved delivery efficiency by 50%, by effectively planning and implementing delivery routes
- Successfully troubleshot a massive logistics problem, without any downtime
Customer Relations
Firch Internationals
02.2020 - 04.2020
- Responding promptly to customers queries
- Ensuring customer satisfaction and provide professional customer support
- Managing a team junior customer service representative
- Keeping records of customer interactions, transactions, comments and complains
- Acknowledging and resolving customer complains
- Providing feedback on the efficiency of the customer service process
- Improved customer satisfaction
- Established a good rapport with the clients
Store Assistant
National Youth Service Head Office
01.2016 - 03.2016
- Raised quotations
- Analyzed quotations for price comparison
- Received and issued stock
- Made store reports
- Prepared and forwarded purchase requisitions to purchasing officer
- Participated in tender opening
- Decreased stores overheads cost
- Understood and took part in opening of tender
Education
Al Jamia Tus Saifiyah Campus
11.2024
Bachelor Degree - Business Management (Procurement option)
Mount Kenya University
12.2019
Diploma - Supplies and Procurement Management
Mount Kenya University
12.2016
Skills
- Inventory Oversight
- In-Store Display Management
- Leadership Development
- Strategic Promotional Planning
- Store Management Oversight
- Workforce Training
- Tactical Decision Maker
- Staff Mentorship
- Clear Written Communication
- Performance Tracking
- Relationship Development
- Team Empowerment
- Organizational Culture Development
- Technical Knowledge of Software Systems
- Talent Acquisition
- Cost Management Expertise
- Workforce Engagement
References
- Dr. Jackson Ndolo, ndolologistics@gmail.com, 0723699889, Senior Lecturer and Program Leader of Procurement and Logistics Management, Director Graduate Studies KCA University
- Mjidho Baiba Dhidha, mjibaiba@gmail.com, 0733766003, Human Resource Officer
- Monica Sintamei, Monica.sintamei@gmail.com, 0719754700, Accounting Consultant
Otheraffiliation
Red Cross Foundation, Volunteer, Sensitize community about COVID-19
Professionalaffiliation
Kenya Institute of Supplies Management (KISM), Member
Timeline
Store manager
Al Jamia Tus Saifiyah Campus
01.2022 - 07.2024
Head of Ishop Department
JC Express Logistics Limited
08.2021 - 12.2021
Administrator/ Customer Relations
JC Express Logistics Limited
03.2021 - 08.2021
Logistics and Transport manager
JC Express Logistics Limited
03.2021 - 08.2021
Customer Relations
Firch Internationals
02.2020 - 04.2020
Store Assistant
National Youth Service Head Office
01.2016 - 03.2016
Al Jamia Tus Saifiyah Campus
Bachelor Degree - Business Management (Procurement option)
Mount Kenya University
Diploma - Supplies and Procurement Management
Mount Kenya University
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