AHMAD KHODAD HASSAN
SHARJAH
Summary
Enterprising banker successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
19
years of professional experience
Work History
Branch Manager
Emirate NDB Bank
10.2023 - Current
- Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.
- Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Regional Branch Manager and respective Business Heads.
- Managing branch portfolio risks in line with the bank’s portfolio appetite.
- Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as, Asset Finance, Commercial Banking, Direct Sales Team, Bancassuance and Securities to maximize on cross-selling opportunities.
- Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
- Manage cheque referral process to ensure timely feedback.
- Ensure all relevant reports are submitted on timely basis.
- Ensure all fees and commissions due to the bank are collected.
Head Bank Teller
Emirate NDB Bank
04.2008 - 09.2023
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
Inspector
Sharjah Customs
01.2005 - 12.2008
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
- Set policies governing inspecting, testing and compliance operations.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Prepared reports detailing findings of inspections, investigations, and tests.
Education
Certified Associate Program -
Emirates NBD
Sharjah2012
Microsoft Certified System Engineer -
Computer Center
Sharjah 2004
GED -
Al-Shoala Private Boys School
UAE06.2003
Skills
Impacting Presentation
Operational Excellence
Customer Service
Reading Skills
Working in a multicultural environment
Timeline
Branch Manager
Emirate NDB Bank
10.2023 - Current
Head Bank Teller
Emirate NDB Bank
04.2008 - 09.2023
Inspector
Sharjah Customs
01.2005 - 12.2008
Certified Associate Program -
Emirates NBD
Microsoft Certified System Engineer -
Computer Center
GED -
Al-Shoala Private Boys School
Similar Profiles
THARUSHA Dilakshi WickramaratnaTHARUSHA Dilakshi Wickramaratna
Junior Executive at NDB Bank PLCJunior Executive at NDB Bank PLC
Nalin RathnayakeNalin Rathnayake
Branch Manager at NDB Bank PLCBranch Manager at NDB Bank PLC
Rebecca Keating MurrellRebecca Keating Murrell
Offic Administration at NDB BuildingOffic Administration at NDB Building