Excel, word, graphic software
Faith Matano
Sales Assistant
Nairobi
Summary
A customer focused and and creative sales assistant with over one and a half years of experience in retail environments with a very strong background in graphic design. Eager to adapt to delivering excellent service, managing client relationships and providing creative solutions. Proven ability to blend artistic vision with practical sales strategies to enhance customer engagement and store perfomance.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Printer Masters
07.2023 - 06.2024
- Acted as first point of contact for customer inquiries.
- Provided excellent customer service, consistently meeting and exceeding sales targets.
- Managed inventory, processed transactions, and handled customer inquiries and complaints with professionalism.
- Developed promotional materials, including flyers and social media graphics, enhancing store promotions and events.
- Utilized graphic design software to create visually appealing and effective marketing content
- Remained calm and poised in high-stress, dynamic environment to promote service to customers.
Graphic Designer
Printer Masters
07.2023 - 05.2024
- Developed creative design for print materials, brochures, banners, and signs.
- Collaborated with clients to understand their vision and deliver designs that met their needs.
- Utilized graphic design software to create visually appealing and effective marketing content.
Customer Care Representative
Call Centre
07.2022 - 08.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Diploma In Graphics Design -
Buruburu Institute Of Fine Arts
Nairobi 04.2001 -
Skills
Complex Problem-Solving
Processing payments
Display building
Visual Merchandising
Cash Handling
Teamwork and Collaboration
Strong Communication and Interpersonal Skills
Graphic Design
Software
Timeline
Sales Assistant
Printer Masters
07.2023 - 06.2024
Graphic Designer
Printer Masters
07.2023 - 05.2024
Customer Care Representative
Call Centre
07.2022 - 08.2022
Diploma In Graphics Design -
Buruburu Institute Of Fine Arts
04.2001 -