EVELYN NJERI WAMUGO
NAIROBI
Summary
Dynamic and results-oriented professional with extensive experience at Taita Hills Safari Resort & Salt Lick Safari Lodge, excelling in guest relations and front office management. Demonstrated expertise in hotel administration and cost control, alongside exceptional communication skills. Proven track record in enhancing guest satisfaction and streamlining operations to boost efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Taita Hills Safari Resort & Salt Lick Safari Lodge
12.2023 - Current
- Front Desk & Reception: Assisted with check-in, check-out, and handling guest inquiries professionally
- Reservations & Concierge Services: Managed room bookings, provided hotel information, and arranged special guest requests
- Food & Beverage Service: Assisted in restaurant setup, order taking, food presentation, and ensuring high service standards
- Guest Relations & Customer Service: Engaged with guests to enhance their stay, addressing complaints and feedback efficiently
- Cost Control & Inventory Management: Assisted in monitoring stock levels for food, beverages, and restaurant supplies
- Hospitality Marketing & Promotions: Supported sales strategies to attract and retain guests
Education
Advanced Diploma - Hotel Management
Air Travel And Related Studies Centre
Karen Kenya Certificate of Secondary Education (KCSE) - Pass
Gilgil Day Secondary School
GilgilSkills
- Front Office & Reception Management
- Guest Relations & Customer Service
- Food & Beverage Service
- Hotel Administration & Cost Control
- Restaurant Operations
- Communication & Interpersonal Skills
- Problem-Solving & Team Leadership
- Computer Proficiency
Certification
- Customer Service Excellence Training (Ongoing/Completed)
- Food & Beverage Service Certification (Ongoing/Completed)
- Front Office & Receptionist Training (Ongoing/Completed)
- Basic First Aid & Emergency Response (Ongoing/Completed)
References
- Mr. Charles Gakuu, Managing Director, Air Travel & Related Studies Centre, +245 21380590, info@airtravelstudies@gmail.co.ke
- Mr Samuel Kiniti, Front Office Manger,Taita hills safari resort and saltlick Lodge,0729447926
- Gideon Kalombi, Food and Beverage Manager, Taita Hills Safari Resort & Salt Lick Safari Lodge, 0701 094 980
- Mr. Mwangi Macharia, Dean, School of Hospitality, Air Travel and Related Studies Centre, +254 722 9343
Languages
- English
- Kiswahili
Personal Information
- Year of Birth: 2003
- Hobbies: Cooking & Culinary Arts, Travel & Adventure, Social Service & Volunteering, Reading & Research
- Nationality: Kenyan
Timeline
Receptionist
Taita Hills Safari Resort & Salt Lick Safari Lodge
12.2023 - Current
- Customer Service Excellence Training (Ongoing/Completed)
- Food & Beverage Service Certification (Ongoing/Completed)
- Front Office & Receptionist Training (Ongoing/Completed)
- Basic First Aid & Emergency Response (Ongoing/Completed)
Advanced Diploma - Hotel Management
Air Travel And Related Studies Centre
Kenya Certificate of Secondary Education (KCSE) - Pass
Gilgil Day Secondary School
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