EVALYN GACAMIU KIHUMBA
Applicant ID 1966502
Summary
Highly responsible, committed and approachable individual with two years of experience in the tourism and aviation industry ,Pursuing a cabin crew role at Qatar airways where I can utilize my well-developed customer service abilities and communication skills.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Work History
County Tourism Officer
Muranga County Government
2023.06 - Current
- Murang'a County Government , Murang'a
- Implementing County and National tourism policies and programs, develop and implement County tourism development plans and projects
- Support Local tourism industry through providing promotional opportunities, devising and coordination marketing campaigns
- Identifying potential Tourism products
Preparing simple reports. - Identifying small and medium tourism Enterprises (SMTE's) and community-based tourism projects.
- Collecting information for development of tourism guidebooks and tourism statistics.
- Policy making and ensuring implementation by various tourism stakeholders.
PASSENGER SERVICE ASSISTANT
Tradewinds Aviation Services
2022.01 - 2022.03
- Oversaw ticketing, gate and ramp services
- Prepared detailed passenger manifests and other reports to meet organizational needs
- Provided exceptional customer service to passengers, addressing concerns and resolving issues
- Monitored security and maintained operational protocols
- Escorted handicapped passengers from terminal to aircraft
- Answered questions regarding flight schedules, travel routes and arrival times
- Provided boarding assistance to elderly, sick or injured people
- Announced flight status updates and information about gate changes over PA system.
JUNIOR TOUR OPERATOR
Eddie Mors, Tours
2021.01 - 2021.04
- Itinerary planning and facilitating
- Preparing tourist or visitor information.
- Producing promotional material and displays.
- Writing reports and business plans.
- Making presentations.
- Maintaining statistical and financial records.
- Undertaking day-to-day office management and administration.
- Market research.
- Contributed positively to the work environment by fostering a collaborative atmosphere among team members
Education
Masters in Hospitality And Tourism Management -
Murang'a University of Technology
2024.01 - Current
Bachelor Of Science - Tourism Management
Technical University of Mombasa
2018.09 - 2023.05
Certificate In Baking And Pastry - undefined
Transafric Accountancy College
2019.06 - 2019.05
Drivers License - undefined
Hilly Driving School
2018.06 - 2018.05
Certificate In Computer Studies - undefined
Elite Computer College
2018.02 - 2018.05
Kenya Certificate Of Secondary Education - undefined
Gitugi Girls'high School
Muran, ga 2014.02 - 2017.05
Kenya Certificate Of Primary Education -
Kaganjo Primary School
2006.01 - 2013.05
Skills
Good communication and persuasionResponsibility and team workCultural and interpersonal sensitivityExcellent customer service
Timeline
Masters in Hospitality And Tourism Management -
Murang'a University of Technology
2024.01 - Current
County Tourism Officer
Muranga County Government
2023.06 - Current
PASSENGER SERVICE ASSISTANT
Tradewinds Aviation Services
2022.01 - 2022.03
JUNIOR TOUR OPERATOR
Eddie Mors, Tours
2021.01 - 2021.04
Certificate In Baking And Pastry - undefined
Transafric Accountancy College
2019.06 - 2019.05
Bachelor Of Science - Tourism Management
Technical University of Mombasa
2018.09 - 2023.05
Drivers License - undefined
Hilly Driving School
2018.06 - 2018.05
Certificate In Computer Studies - undefined
Elite Computer College
2018.02 - 2018.05
Kenya Certificate Of Secondary Education - undefined
Gitugi Girls'high School
2014.02 - 2017.05
Kenya Certificate Of Primary Education -
Kaganjo Primary School
2006.01 - 2013.05