Open To Work
MUKAMI BANCY ANGELAH
ADMINISTRATION
MERU,26
Work Preference
Summary
Business administration professional with 8 years’ experience in front office, clerical, and field roles. Pursuing BBA {hr. Option} –graduating in 9 months time. Skilled in administration management, customer service and problem solving.
To enhance my professional skills, capabilities, knowledge as well as life gained skills in an organization which recognizes the value of hard work and trusts me with the responsibilities and challenges which will help in the growth of the organization.
Professional with strong background in regulatory compliance and license management, prepared for this role. Expertise in navigating complex licensing requirements, ensuring adherence to industry standards, and maintaining accurate records. Known for fostering team collaboration and flexibility, consistently delivering results. Strong analytical skills, effective communication, and keen attention to detail make reliable asset in dynamic environments.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Sub County Health Administrative Officer
Department of Health Meru County
01.2023 - 2024
- Led and managed multiple health centers and facilities
- Served as second in command, reporting to sub county medical officer of health.
- Member of the sub county health management team committee, contributing to strategic decisions and health initiatives.
- Coordinated with teams, handled departmental transfers, and supported operations.
Field Licensing Officer
Meru County Alcoholic Drinks Control Board
2025 - Current
- Led field operations in multiple sub counties.
- Served as regional coordinator, igembe region.[south, central and north].
- Managed licensing processes including inspection of alcohol outlets, approval, monitoring and evaluation as well as crackdown and achieved 98% success rate.
- Maintain clear communication while following up on clients/customers for payment of license
- I ensured that the region I was in charge of had paid and picked their licenses on time
- Ensured that the region I was in charge of adhered to the alcohol rules and regulations as stipulated in the license
- Responsible for monitoring and evaluation
- Responsible for educating the general public in my area about the dangers of alcohol and drug abuse.
- Ensure safe custody of customer documents as well as office and field record in an organized, manner.
- Ensure weekly reporting of what happening on the ground as well as safeguarding customers money and receipt
- I maintained the value of honesty and proper handling of cash when depositing on behalf of the customer for the organization
- I was able to orient and manage new interns so that they would familiarize themselves with the organization environment and what I do.
- I was able to work to deadlines and maintained high level of attention while preparing reports on the number of licenses picked as well as no of bars in the region
- I coordinated and maintained communication with my supervisors/superiors and constantly gathered feedback on my work.
- I ensured timely filling of field reports
- I used computer software skills while managing imprest warrant and updated them and surrendered them appropriately as well as key in my field work daily basis
- Mobilizing general public for the organizational awards done yearly.
- I was able to manage customers efficiently while maintaining a positive empathetic and professional attitude.
- Reviewed licensing applications for compliance with local regulations.
- Assisted in monitoring licensed establishments to ensure adherence to industry standards.
- Conducted inspections of alcoholic beverage outlets for regulatory compliance.
- Collaborated with enforcement agencies to address violations and improve compliance measures.
- Developed documentation and reports on licensing activities and trends for decision-making purposes.
- Streamlined application processing procedures to enhance efficiency in the review process.
- Advised applicants on necessary documentation and procedural steps for obtaining licenses.
- Contributed to policy development by participating in regular review meetings with senior staff members.
- Collaborated with other departments to address potential violations, ensuring swift corrective action.
- Reviewed license renewal applications thoroughly, confirming continued compliance with state regulations before granting extensions.
- Improved application approval times with thorough and timely evaluation of submitted materials.
- Established strong working relationships with key stakeholders, fostering collaboration and open communication channels for resolving issues promptly.
- Resolved licensing issues for clients, providing guidance on proper procedures and required documentation.
- Conducted background checks on applicants as part of the vetting process, identifying potential risks or discrepancies.
- Maintained up-to-date knowledge of industry trends and changes in regulatory requirements, ensuring accurate application reviews.
- Provided exceptional customer service to applicants, addressing questions and concerns in a professional manner.
Front Counter Clerk
Huduma Center Meru
01.2016 - 01.2017
- Served customers on license issuance, resolved queries as well as handling new applications and renewals.
- Received recommendation for excellent performance. [Available on request].
- Processed customer transactions efficiently at front counter, ensuring a smooth service experience.
- Managed appointment scheduling for various services, optimizing workflow and reducing wait times.
- Provided accurate information regarding center services and procedures to customers, enhancing satisfaction levels.
- Mentored new staff on operational procedures and customer service standards, promoting team cohesion.
- Organized files and completed paperwork for each service action.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Trained new employees on front counter procedures, contributing to consistent service quality across the team.
- Resolved customer complaints diplomatically, maintaining positive relationships and fostering brand loyalty.
Front Office Handler/Receptionist
Meru County Alcoholic Drinks Control Board
01.2015 - 01.2016
- Managed front desk, handled clients, ensured comfort.
- Sorted typing jobs, arranged files, admin support.
Education
BBA - Business Administration, Hr option
Kenya Methodist University
KenyaDiploma - Business Administration
Kenya Methodist University
Kenya01.2018
Certificate - Computer Packages
Young Women’s Christian Association Computer Training Centre
Kenya01.2015
KCSE - undefined
Meru Muslim Day Secondary School
Kenya01.2014
KCPE - undefined
Ari-Reumea Boarding Primary School
Kenya01.2010
Skills
- Administration management
- Human resource exposure
- Problem solving
- Computer literacy
- Analytical thinking
- Patience and empathy
- Active listening and attentiveness
- Clear communication skills and time management skills
- Persuasion skills
- Tenacity
- Leadership and team work skills
- Professionalism and people’s first attitude
Accomplishments
- Diploma in Business Administration, Kenya Methodist University. [2018]
- Recommendation letter, Huduma center Manager Meru. [Available on request].
- Regional coordinator, Igembe region. [Meru county alcoholic drinks control board].
- Member, sub county health management committee team, Imenti central meru county government.
References
- Mr. Gitonga Silas, Akubu, C.E.O, 0712757380, Meru County Alcoholic Drinks Control Board
- Mr. Arimi, Mwaki, Former C.E.O., 0726 792779, Meru County Alcohol Control Board
- Dr, Kenneth, Sub County Health Manager, 0717429293, Imenti Central Meru County Government
- Dr, Kinoti, Sub County Manager Of Health [MoH], 0722126960, Igembe Central, Kangeta Meru County Government
Certification
- Certificate in computer studies [2015]
- Certificate of participation, corporate governance and ethics in service delivery, meru county alcoholic drinks control board.
- Certificate of participation, performance of human resource function for effective service delivery, meru county alcoholic drinks control board.
Languages
kiswahili
English
Timeline
Sub County Health Administrative Officer
Department of Health Meru County
01.2023 - 2024
Front Counter Clerk
Huduma Center Meru
01.2016 - 01.2017
Front Office Handler/Receptionist
Meru County Alcoholic Drinks Control Board
01.2015 - 01.2016
Certificate - Computer Packages
Young Women’s Christian Association Computer Training Centre
KCSE - undefined
Meru Muslim Day Secondary School
KCPE - undefined
Ari-Reumea Boarding Primary School
Field Licensing Officer
Meru County Alcoholic Drinks Control Board
2025 - Current
BBA - Business Administration, Hr option
Kenya Methodist University
Diploma - Business Administration
Kenya Methodist University